Rail Europe trip protection

1. Overview 

Cancel For Any Reason (CFAR) is an optional protection product that allows travelers to cancel their trip for any reason and receive a partial refund. This is a new ancillary product, integrated into Rail Europe’s booking, invoicing, refund, and reconciliation flows. 

The protection contract cannot be modified; terms are predefined by the provider. 

2. Ancillary Product description

3. Eligibility and Display Rules 

CFAR appears only for eligible tickets based on fare type and booking context. 

Eligibility Rules 

• Applies to: PTP tickets only 
• Eligible fare types: Semi-flex, Non-flex 
• Not eligible: Fully flexible fares (already refundable with more flexibility than CFAR) 

Mixed Fare Handling 

Displayed if at least one eligible ticket is in the order (semi or non-flex). 

CFAR cost is calculated only on eligible ticket value. 

Example: 

Semi-flex: €90 → eligible 

Flex: €184 → not eligible 

CFAR = €90 × 14.17% = €12.76 

Order-Level Logic 

• One CFAR per order 
• Covers outbound + inbound 
• Not shown if all products are refundable 
• Purchase ≥ 24h before departure 
• Refund request allowed until 3h before departure 

Example Scenario 

4. System Flow

Booking & Purchase Flow 

1. Eligibility check 
2. CFAR displayed at payment 
3. Selection of CFAR 
4. Added to total price 

Refund Flow 

1. You will receive Koala claim link (email + visible in ERA booking page) 
2. Submit claim via Koala portal,  
3. *client can also ask for refund. if its on weekend and the client wishes to cancel, the client can submit a claim, and provide the bank details later 
4. Koala pays refund directly to your bank account 

*Once the claim is accepted on time, you or the traveler have several years to provide bank details for refund processing. 

• Email

• Email from Koala when purchasing (sent from their side) 

• Help guide