Products updates

Eurostar to / from London

• July 22, 2024: The European Union will introduce its Entry/Exit System (EES) later this year. This new border control system is designed to increase accuracy and data integrity for border authorities, while speeding up the process for travellers once they’re registered.

  What is EES?: The EES automatically records dates and places of entry to and exit from the Schengen area and replaces the manual stamping of passports. It applies to non-EU nationals travelling to the EU for short stays (up to 90 days within a 180-day period).

  Registration is free and can only be completed on the day of travel in the station. Travellers will need to: • provide their fingerprints • scan their passport • register a facial image • and answer four questions about their stay if they’re entering the EU. Some non-EU nationals are exempt. Find out more on the official EES website. Children are not exempt, although under 12s will not have to provide fingerprints.

  How will the EES process work?: At London St Pancras International and Paris Gare du Nord, travellers will need to use self-service pre-registration kiosks before going through the ticket gates. Kiosks will be located in three areas at London St Pancras Int’l and at the entrance to the departures area on the Eurostar mezzanine in Paris.

  Eurostar will soon announced a confirmed date for the EES launch. Eurostar will send out maps nearer the launch.

  What else do customer need to know?: • Customers need to follow the recommended departure station arrival time which is shown on their ticket. The time required for EES pre-registration is included in the recommended arrival time. • Customers will still avoid border queues on arrival at their destination as EES registration is completed before they board the train at their departure station from their origin station. • Eurostar will launch an EES awareness campaign around 30 days before the system goes live to ensure customers are fully aware of what they need to do.

  For more information about EES, visit the official EES website or contact the EU.



• July 9: Eurostar ski trains are bookable up to March 2, 2025 for travel between 21/12/2024 and 02/03/2025 inclusive. No Eurostar Snow service shall operate between Lille Europe and Bourg-Saint-Maurice after 02/03/2025.

  A connecting Eurostar service between London St Pancras International and Lille Europe and Lille Europe to Bourg-Saint-Maurice.

  Travel on Saturdays (for services from London St Pancras International to Bourg-Saint-Maurice) and Sundays (for services from Bourg-Saint-Maurice to London St Pancras International).



• April 23, 2024: first step of the new Eurostar range that will be completed on November 4th. On April 23, new unique aftersales policy will apply on Standard, Standard Premier and Comfort classes. On November 4, Business Premier & Premium classes will be renamed Eurostar Premier and will have a new aftersales policy. Together with Eurostar Premier, Eurostar Plus and Eurostar Standard will be the new class of services names for both the Continental & the London routes, for any travel from November 4, 2024.
• April 2, 2024: Advanced Information Passenger (API) is now required to be filled-in by each passenger before boarding the train, for any individual bookings or excahnge made from April 2nd. Passenger needs to fill-in the UK government required details (today on Eurostar.com page) before getting their ticket
• July 2024: the Dutch government has confirmed that the terminal will be closed for a period of six months from July 2024. Cross-Channel terminal in Amsterdam will be temporarily closed next year while extensive works in Amsterdam Centraal Station are carried out.
  Eurostar will maintain daily direct services from London to Amsterdam from July to December next year, but not from Amsterdam to London (only non-direct services). Eurostar has worked tirelessly with the Dutch government and their partners at NS and ProRail to find a solution that would have the least possible impact on customers, and maintain sustainable connections between the UK and the Netherlands.
  These works include the creation of a new and much larger cross-Channel terminal for our services between London and Amsterdam. These important plans will ensure an enhanced experience for our customers in the future and the opportunity to grow our Dutch routes.
• From October 1, 2023, Eurostar & Thalys have joined force to become a single network for journeys between France, Belgium, the Netherlands, Germany and the UK. A unique Eurostar brand on tickets, in stations and on board the train. However, some things haven’t changed… such as travel classes & services on board, train colours & fares conditions.
• From Saturday December 9, 2023, no tickets will be available for sales to/from Amsterdam/Rotterdam on week-end until further notice due to engineering works.
• Range update by adding further price buckets in both Standard and Standard Premier classes Eurostar is offering a greater flexibility. It is applicable for any sale or exchange from January 30, 2023. Aftersales are slightly amended as well with a streamlined exchange fee of €30.
• Price increase for any sale or exchange from August 19, 2022

Lyria

From January 17, 2024, new refund policy will apply on semi-flex fares. The refund fee will increase from €30 to €40 (the exchange fee remains unchanged)

From February 14, 2023, new exchange policy applies on semi-Flex fare,a 25€ fee applies (instead of €15) from 7 days before departure and up to train departure.

Since Business 1 ^ère is now back as well as some Non-Flex fares, Lyria is modifying the aftersales conditions on their semi-flex fares as follow and from May 10th, 2022. (Tickets purchased before that date will keep the 'Covid' period conditions)

From May 10th, 2022

Semi-Flex adult :

• Exchange: a fee of €15 will apply for an exchange made from 6 days before depature, no exchange possible after train departure.
• Refund fees remain:  €30

Semi-Flex child :

• No exchange fee before depature; no exchange possible after train departure
• No more refund fee

Eurostar between France, Belgium, the Netherlands and Germany

• Please note that from January 31, 2024, a temporary child fare increase for bookings between France, Belgium, Germany and the Netherlands will take place for travel between 24th July and 14th August 2024 inclusive, the following prices will apply to Child tickets for each class of service (Standard: €25 / Comfort: €40 / Premium: €60)
• October 1, 2023: Eurostar & Thalys have joined force to become a single network for journeys between France, Belgium, the Netherlands, Germany and the UK. A unique Eurostar brand on tickets, in stations and on board the train. However, some things haven’t changed… such as travel classes & services on board, train colours & fares conditions. Also 'Thalys' tickets bought before the change remain valid.
• September 6, 2022 -  In addition to the increase of 28/06, the following fares : Premium Deal, Comfort 4 and Comfort Deal, which had not changed, have been increased. As well as some fares on the Marne la Vallée / CDG route.
• June 28, 2022 -  new aftersales from June 28 and prices increase
• Standard & Comfort classes: Refundable & exchangeable up to 7 days before train departure. Thereafter, non-refundable; exchangeable up to train departure, a 15€ fee applies
• Premium class: Refundable & exchangeable up to train departure. Thereafter, non-refundable and non-exchangeable
• Since May 3,
• Mini-group fares are no longer available
• Youth fares for travel from July 17: more availability & better fares

Ouigo Spain

√ New routes: Madrid <> Malaga and Madrid <>Sevilla, as well as Valladolid <>Valencia will soon be availebl for sales, stay tuned!

√ New routes: Murcia and Elche are now available for booking with a travel date from September 5, 2024

√ New route: Madrid - Valladolid / Segovia / Cuenca soon available for booking! with a travel date from June, 2024

√ New route: Madrid - Alicante & Madrid-ALbacete are now available for booking! with a travel date from July 7, 2023

√ New route: Madrid - Valencia is now available for booking! with a travel date from October 7, 2022

Renfe

• New inetrantional routes Lyon - Barcelona / Madrid - Marseille since June 11, 2023
• With the opening of the new tunnel between Madrid Puerta de Atocha and Madrid Chamartín Clara Campoamor on September 13, 2022; the services between Madrid - Alicante and Madrid - Orihuela have been reorganized, most of the services will now be to/from Madrid-Chamartín Clara Campoamor.
• From January 23rd, most of the services Madrid <> Valencia has been reorganized, changing the origin/destination station in Madrid, to Madrid Chamartín Clara Campoamor. The Madrid Puerta de Atocha-Almudena Grandes station will only be used for 2 daily AVE services in each direction with Castelló.

Trenitalia

• Aug 30, 2024: Trenitalia regional ticket update: automatic check-in from Sept 21, 2024
  
  • new: ticket activation via check-in will be done automatically by Trenitalia's systems at the departure time indicated on the Regional train ticket
  • passengers can make an unlimited number of date/time changes until Midnight on the day before the train departure date.
  • on the day of travel, the passenger can make an unlimited number of changes to the departure time until the time of automatic activation departure time indicated on the digital ticket.

  When requested, the passenger must show on board the train the QR Code generated by Trenitalia system, as already provided for the Regional Digital Ticket (BDR) Please note that the Regional Digital Ticket (BDR) is nominative, personal and non-transferable to other passengers.

  
  

• Works in Italy: travel times are expected to increase by up to two hours on the Milan-Bologna route from 12 to 18 August. High-speed Frecciarossa trains on the Turin-Milan-Rome-Naples-Salerno route will likely be the most affected, with extended travel times and cancellations. From 19 to 23 August, interruptions on the Florence-Rome line and slowdowns on the Milan-Bologna high-speed line will increase travel times by up to 80 minutes. Additional safety works on the Milan-Domodossola and Domodossola-Iselle lines, which pass into Switzerland, will also impact cross-border connections throughout August and into September. Buses will replace some trains between Milan and Domodossola and between Milan, Lausanne and Geneva, with works on the Domodossola-Iselle line scheduled from 9 to 30 August, and on the Milan-Domodossola line until 8 September. On the high-speed Milan-Venice line, all trains between Verona and Vicenza will be cancelled from 31 July to 20 August, with some local connections replaced with bus services. Travel times from Venice to Milan are expected to increase by up to 90 minutes, and by up to 2.5 hours in the opposite direction. Cross-border services on this line are also expected to suffer cancellations and delays during this period.


• cancelled until further notice March 1, 2024: Trenitalia is strenghting the rules about luggage on board their Frecce trains, make sure you read carefuly the risk for non respect of the same.
• Please be informed that for various dates in the period as from April 25th to July 14th 2024, the City of Venice requires a fee to visit the ancient town. To know the days when the obligation applies, for further information and the payment of the fee, click here https://cda.veneziaunica.it/en
• November 1, 2023 ( October 28, September 30): a new codebar will be implemented on regional tickets (for departures dates as from November 1st). Initially planned on August 5, it has been postponed as it was not totally ready. Please note any customers holding "non valid for travel" tickets that would have been booked from August 5 to August 9 (and further until Oct 28), will not be fined and can travel with that ticket. Please note all Trenitalia booking will receive a reminder email asking client to make a check-in, however it is ONLY compulsory on regional trains. Further information can be found under Miscelleneous here.
• Eurail / Interrail Global pass holder fares available on Domestic & International Swiss-Italian routes; make sure you have booked your Eurail / Interrail pass first as you will need to enter the pass number into the Trenitalia passholder fare booking. All steps on how to book a passholder fare can be found here.

Available in Easy Rail Access booking tool:

2021 EOY

• Eurail Passes prices, updated FAQ & bonuses
• Swiss Travel Pass prices, new 6 days validity, new youth age, updaded synoptic map
• German trains, new children rules, new flexpreis plus fare
• Night trains details on TI, National Rail & French Intercity
• New route under TI International
• New routes under Italo
• Reservation fees under "Practical Information"
• General updates on maps, itinerary or timing on some of the trains PFS

2022 EOY

• France - Spain High Speed: removal of secondary routes to Lyon, Marseille or Madrid from December 11, 2022
• Swiss Travel Pass, no change
• Eurail Passes prices, updated FAQ & bonuses
• New route under DB Domestic
• General updates on maps, itinerary or timing on some of the trains PFS (still on-going in December)
• SNCF prices update on January 9, 2023 (to avoid any issue please make sure to finalize any on-going/on-hold bookings). It envolves domestic & international SNCF ranges.