We’re Here to Help: Travel Options for Customers Affected by the Middle East Situation
We understand that the current situation in the Middle East may be affecting travel plans for some of your customers who are unable to travel to Europe.
Our customer care team is closely monitoring updates from rail carriers and working to assist every affected traveler as quickly as possible. Different rail operators may offer specific conditions such as ticket changes, refunds, or travel vouchers depending on the circumstances.
On this page, you will find the latest after-sales policies provided by each carrier. If your customer journey is impacted, our support team remains available to help you review the available options and guide you through the next steps.
| Carrier | Information | ||
| Eurostar | No exceptional refund, after sales condition apply. | ||
| LNER | LNER requires proof of the cancelled flight for all passengers. Once the documents are submitted, they will review the case and confirm whether a full refund can be approved. | ||
| SNCF | No decision for the moment. News coming soon. | March 3 | |
| SBB | SBB requires proof of the cancelled flight for all passengers. Once the documents are submitted, they will review the case and confirm whether a full refund can be approved. | ||
| OBB | Please contact OBB online through their "Passenger Rights & Refunds" contact form available on www.oebb.at
They will review and confirm whether a full refund can be approved. |
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| DB | No exceptional refund, after sales condition apply. | March 5 | |
| Renfe | Renfe requires proof of the cancelled flight for all passengers. Once the documents are submitted, they will review the case and confirm whether a full refund can be approved. | ||
| Ouigo | Please contact Ouigo online through contact form available on www.ouigo.com.
They will review and confirm whether a full refund can be approved. |
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| Iryo | Iryo requires proof of the cancelled flight for all passengers. Once the documents are submitted, they will review the case and confirm whether a full refund can be approved. | March 5 | |
| Trenitalia | No exceptional refund, after sales condition apply. | ||
| Italo | No exceptional refund, after sales condition apply. |