We’re Here to Help: Travel Options for Customers Affected by the Middle East Situation

We understand that the current situation in the Middle East may be affecting travel plans for some of your customers who are unable to travel to Europe.

Our customer care team is closely monitoring updates from rail carriers and working to assist every affected traveler as quickly as possible. Different rail operators may offer specific conditions such as ticket changes, refunds, or travel vouchers depending on the circumstances.

On this page, you will find the latest after-sales policies provided by each carrier. If your customer journey is impacted, our support team remains available to help you review the available options and guide you through the next steps.

Carrier		Information
Eurostar		No exceptional refund, after sales condition apply.
LNER		LNER requires proof of the cancelled flight for all passengers. Once the documents are submitted, they will review the case and confirm whether a full refund can be approved.
SNCF		Please note that SNCF will issue the voucher directly to you, while we submit the claim on your behalf. To proceed with the claim submission to the carrier (where exceptions have been agreed upon), valid proof of flight cancellation is required. Claims cannot be submitted without this documentation.	March 17
SBB		SBB requires proof of the cancelled flight for all passengers. Once the documents are submitted, they will review the case and confirm whether a full refund can be approved.
OBB		Please contact OBB online through their "Passenger Rights & Refunds" contact form available on www.oebb.at They will review and confirm whether a full refund can be approved.
DB		No exceptional refund, after sales condition apply.	March 5
Renfe		Renfe requires proof of the cancelled flight for all passengers. Once the documents are submitted, they will review the case and confirm whether a full refund can be approved.
Ouigo		Please contact Ouigo online through contact form available on www.ouigo.com. They will review and confirm whether a full refund can be approved.
Iryo		Iryo requires proof of the cancelled flight for all passengers. Once the documents are submitted, they will review the case and confirm whether a full refund can be approved.	March 5
Trenitalia		Refunds are allowed only for tickets bought before 27 February, for travel between 28 February and 31 March, involving affected areas, and requested due to a cancelled connecting flight or safety concerns.
Italo		No exceptional refund, after sales condition apply.
SNCF Groups		SNCF requires proof of the cancelled flight for all passengers. Once the documents are submitted, they will review the case and confirm whether a full refund can be approved.