How to Deactivate Your Eurail / Interrail Mobile Pass

Overview

If you no longer plan to travel, you may need to deactivate your Eurail mobile pass to remain eligible for a refund. Deactivation ensures that your pass is not considered in use.

Before You Start

Make sure you meet the following conditions before proceeding:

  1. Your pass has not been activated or used
  2. Your device has a stable internet connection
  3. You have access to the Rail Planner app

Steps to Deactivate Your Eurail Mobile Pass

Step 1: Open the Rail Planner app.
Launch the app and log in to your account.

Step 2: Go to "My Pass."
Tap on "My Pass" and select the relevant pass.

Step 3: Access Pass Options
Tap on the three dots (⋯) in the top-right corner and select "Deactivate Pass."

Step 4: Confirm Deactivation
Tap "Confirm" on the pop-up to proceed.

Step 5: Deactivation Successful
Your pass status will update to Deactivated.

Important Notes

  • Once deactivated, the pass cannot be used for travel unless reactivation is permitted.
  • Deactivation does not automatically initiate a refund.
  • Refund eligibility depends on the pass conditions and usage status.

Troubleshooting

If you are unable to deactivate your pass:

  1. Ensure the app is updated to the latest version
  2. Check your internet connection
  3. Log out and log back in to the app
  4. Contact customer support if the issue persists
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