Who do I contact with a billing / accounting issue?

Depending of the scenarios described below you can follow the process through your usual support contacts and/or tools:

  • In case of any accounting-related issues, please reach out to us at accounting_receivables@raileurope.com.
  • You face a connexion issue to the Billing Center, please contact your sales representative.
  • A question about a refund? Please contact our aftersales department.
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