How to collect UK train tickets bought online

Collecting UK tickets from the train station is easy if customers follow the instructions in this guide.

Collecting self-service tickets

Here's what they need to do to use self-service train ticket machines in the UK:

  • Enter any valid bank card, then remove it when prompted. They won't be charged.
  • Type in their ticket collection reference(s). E.g. "ABCD1234".
  • Wait for all of their tickets to print, including their collection receipt.
  • Check the printing tray and make sure they have all of their tickets before they walk away.

IMPORTANT: If you have booked a return trip, with both, the onward journey and the return journey on the same PNR, the machine will print the tickets for both the journeys (onward as well as return) together, and they need not be printed separately. Hence, please ensure you have received both the tickets from the machine.


UK tickets can be collected from any ticket machine at any station in the UK. They don't have to go to the departure station.

Collecting UK train tickets without a card

If they forgot their payment card, don't worry! Any valid bank card can be used to collect UK train tickets; it doesn't have to be the card they used for payment. This also applies to PayPal purchases. We do not share payment information with the rail operator so they do not have your payment card details. 

This means they can buy a UK train ticket for someone else to collect. 

I lost my train tickets, can I reprint? 

Unfortunately, once they've collected their UK train tickets, they cannot be reissued. They will need to buy new ones and claim the cost of their original ones with their travel insurer. 

In case of refund request clients will need to photograph, scan or post their tickets when they submit the claim. Consequently please keep them carefully.