Barcode scan - Issue in Dutch stations

We are writing to let you know about an issue with the ticket gates at Dutch stations, following the launch of contactless payment on public transport across the Netherlands.

If your customers scan an image of a ticket barcode on their smartphones to enter or leave the station, digital bank cards may be charged instead.

There is a chance that they will be blocked at the gate or that their bank cards will be used instead of the barcode of the international ticket and 20€ will then be deducted from their accounts.

What your customers need to do if their store bank cards on your their phone

They should use one of the following to enter or leave the station:

• A ticket saved to their Google/Apple Wallet

OR

• A printed ticket

If your customers are charged in error, please visit the OVpay website to learn how to get a refund.