How to get a refund for UK train ticket

It's easy to refund your UK train or bus ticket in your Rail Europe account, as long as the ticket you bought permits it. Following is everything you need to know about how to claim a UK train or bus ticket refund. 

Please note that if you are seeking a refund for an unused train or bus ticket, you are still bound to the fare conditions. Rail Europe doesn’t charge any fee to process your refund. Part of your ticket price may not be reimbursed depending on the fares conditions of your ticket.


IN THIS ARTICLE



Refunds conditions


Refund policies vary depending the type of fare purchased:

Advance fares Non-refundable. If the train the client purchased a ticket for is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate the client on another train (although a seat cannot be guaranteed).
Anytime and Off-Peak fares

Refundable There is a £5 fee, deducted from each amount refunded, no matter what is the total refund amount. Thus, if the ticket value is less that £5, then it is useless to apply for a refund/exchange. For instance:

  • An Off-Peak Ticket at £100 will be refunded £95 maximum.
  • An Anytime Return Ticket at £180 will be refunded £175 maximum.
  • A booking at £200 composed of two Anytime tickets at £100 each, will be refunded £190 maximum (the £5 fee applies for each ticket).

How to refund your ticket


1
Find the journey you want to refund under My bookings in your account.
2
Review its fare conditions to see the options and any fees. Click on "After Sales", select "Refund" and request a refund.


3
Select which journeys and passenger(s) you wish to cancel, and select "Request Quotation".

For some tickets, it is only possible to cancel the entire order, i.e. the outbound and return or all passengers.

4
You'll see a breakdown of your ticket price, cancellation fees and refund due. Click "Refund" to proceed with the refund.
5
Once you confirm your refund, we'll send an email confirming the details. You'll also see a note alongside the cancelled ticket. Refund will be credited immediately and the amount will show in your account within a few days.

Claims for non-flexible tickets

If you chose a non-refundable ticket, you won't be able to cancel it via your Rail Europe account. We are bound by the fare conditions that are set by the rail operator, so we can only change or cancel your order if the fare conditions permit it.

Under some exceptional circumstances, for example, the hospitalization of a passenger on the date of travel, or death of a close relative, we may be able to obtain a refund on your behalf by submitting a claim, click here to contact us.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.