How to get a refund for a train or bus ticket

It's easy to refund your train or bus ticket in your Rail Europe account, as long as the ticket you bought permits it. Following is everything you need to know about how to claim a train or bus ticket refund.

Please note that if you are seeking a refund for an unused train or bus ticket, you are still bound to the fare conditions. Rail Europe doesn’t charge any fee to process your refund. Part of your ticket price may not be reimbursed depending on the fare's conditions of your ticket.

How to refund your ticket

You can request a refund via your Rail Europe account. It only takes a minute, and you'll get instant confirmation!

Find the journey you want to refund under My bookings in your account.

Review its fare conditions to see the options and any fees. Click on "After Sales", select "Refund" and request a refund.

Select which journeys and passenger(s) you wish to cancel, and select "Request Quotation".

For some tickets, it is only possible to cancel the entire order, i.e. the outbound and return or all passengers.

You'll see a breakdown of your ticket price, cancellation fees and refund due. Click "Refund" to proceed with the refund.

Once you confirm your refund, we'll send an email confirming the details. You'll also see a note alongside the cancelled ticket. Refund will be credited immediately and the amount will show in your account within a few days.

Claims for non-flexible tickets

If you chose a non-refundable ticket, you won't be able to cancel it via your Rail Europe account. We are bound by the fare conditions that are set by the rail operator, so we can only change or cancel your order if the fare conditions permit it.

Under some exceptional circumstances, for example, the hospitalization of a passenger on the date of travel, or death of a close relative, we may be able to obtain a refund on your behalf by submitting a claim, click here to contact us.