Missed train connections due to delays or disruptions
Missed trains connections are always possible due to delays, cancellations or just bad luck. This article will help you to prepare for any disruption.
IN THIS ARTICLE
Before you travel
As soon as you book train tickets, you should immediately purchase appropriate travel insurance, which will offer the most reliable protection for travel disruption.
If you miss your connecting train
If you miss your connecting train you can refer to our Rail Passenger Right page.
Claiming compensation for a delay
If you have multiple connecting trains and your first train is delayed, you might not be able to travel with your existing tickets on later trains for the entire journey.
If you have to pay for new tickets, or overnight accommodation, you should claim via your travel insurer. The rail operator will only award compensation for the delayed service.
Our Help article Seeking compensation for a delay or cancellation has more info if you need it.