UK: delays & disruptions
Timetables in the United Kingdom may be revised following traffic disruptions. In case of disruptions, fewer services are operating and some routes are cancelled completely. You can find some details about those cancellations below.
Reduced service between Ryde Esplanade and Shanklin until approximately 19:00 on 5th April 2025. (Updated on 5th April 2025)
Route(s) affected:
between Ryde Esplanade and Shanklin
Description
A shortage of train crew between Ryde Esplanade and Shanklin fewer trains are able to run between these stations.
As a result, services may be cancelled.
Disruption is expected until approximately 19:00.
Customer Advice:
For further information or onward travel advice please inform the passenger to speak to a member of staff or use a station help point.
in order to help your client's complete their journey at no extra cost, the managing railways have ticket acceptance in place on the following local bus routes:
Southern Vectis routes 2 and 3 between Ryde Esplanade to Shanklin.
Check before you travel:
You can check your client's journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
Your client's may be entitled to compensation if they experience a delay in completing their journey today. Please keep their train ticket and inform them to make a note of their journey, as both will be required to support any claim. You can contact us for more details.
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Disruption between London Paddington and Reading expected until the end of the day 15th March 2025. (Updated on 15th March 2025)
Route(s) affected:
Elizabeth line between Abbey Wood and Maidenhead / Reading
Great Western Railway between London Paddington and Reading / Didcot Parkway / Oxford / Newbury / Bristol Temple Meads / Cheltenham Spa / Great Malvern / Cardiff Central / Carmarthen / Swansea / Weston-super-Mare / Frome / Paignton / Plymouth
Description
A broken rail between London Paddington and Reading means some lines are blocked. As a result, trains may be cancelled, delayed by up to 15 minutes or revised. This is expected until the end of the day.
Elizabeth line Customer Advice:
Trains may start / terminate at Maidenhead, not serving Twyford and Reading.
Your client's can use their tickets at no extra cost on the following routes:
Great Western Railway between London Paddington and Reading
Great Western Railway Customer Advice:
Trains that run between Newbury and London Paddington will need to terminate at or start from Reading instead of London Paddington. This means your client's might need to change trains at Reading to complete their journey.
To help your client's complete their journey, they can use their tickets on Elizabeth line trains between Reading and London Paddington at no extra cost.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. You can contact us for more details.
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Amendments to Hull Trains timetables on Fridays and Saturdays in March and April. (Updated on 14th March 2025)
Route(s) affected:
Between Hull and London Kings Cross
On Fridays and Saturdays in March and April, there will be minor alterations to Hull Trains timetables. 90% of the timetabled services are planned to operate as normal, but there will be temporary alterations affecting some early morning and late evening services between 7 March and 26 April. The services below will be cancelled, and all other services are currently planned to operate as normal.
Fridays:
• 07:27 from London Kings Cross to Hull.
• 19:09 from Hull to London Kings Cross.
Saturdays:
• 07:27 from London Kings Cross to Hull.
You are advised to check here before you travel.
Ticket information:
Ticket holders with ‘Hull Trains only’ tickets for the affected services can travel on any other Hull Trains service on the same date, or the day either side of the affected date, using existing tickets without having to change them. If your client's require a seat reservation for their journey, they can check with the staff locally at the train station.
If the alternative services are not suitable, they can obtain a full refund and you can contact us.
Compensation:
Your client's may be entitled to compensation if they experience a delay in completing their journey today. You can contact us for more details.
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No trains between Crowborough and Uckfield until approximately 10:00 on 26th February 2025 (Updated on 26th Feb)
A fault with the signalling system between Crowborough and Uckfield means all lines are blocked. As a result, no trains can run between these stations.
Disruption is expected until approximately 10:00 today.
Customer advice:
Please allow an extra 30 minutes for your journey this morning as you will have to take an alternative route, or use rail replacement buses when sourced.
Services that usually run between London Bridge and Uckfield will run between London Bridge and Crowborough only.
Ticket acceptance
You can use your ticket on the following, at no extra cost:
Southeastern between Tonbridge / Tunbridge Wells and London
London Underground via any reasonable route
Alternative Southern services between Tonbridge / East Grinstead / Haywards Heath and London
Brighton & Hove Buses Regency routes 29/29A/29B/29X between Lewes, Uckfield, Buxted, Crowborough, Eridge, and Tunbridge Wells
Compass on routes 261 between Uckfield and East Grinstead (runs every 2 hours)
Compass on routes 31/31A/31B between Uckfield and Haywards Heath (hourly service, 45-minute journey)
Replacement buses:
Southern have requested buses from their suppliers, but haven't had confirmation of these yet.
Bus journeys will take longer than your usual train journey on this route.
Planning your journey:
Live departure boards can be found here.
You can view a live map of the network here, and you can also see alternative route guide here.
For information on ticket options, refunds and expected train service, please click here
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Strike in the UK on Avanti (line London-Manchester-Glasgow) (Updated on 10th Feb)
Industrial action by the RMT union is expected to affect Avanti West Coast services on Sunday 9 February 2025.
If action goes ahead, Avanti West Coast will be running at reduced service levels. Passengers are advised to travel either side of Sunday 9 February’s strike action due to the limited service Avanti West Coast are able to run as a result.
Avanti West Coast have made arrangements for their customers to use tickets on alternative dates.
| If a ticket is dated : | You can use the ticket on: | Or up to and including: |
| Sunday 9 February 2025 | Saturday 8 February 2025 | Tuesday 11 February 2025 |
This applies to customers completing their rail journeys wholly with Avanti West Coast, as well as journeys with Avanti West Coast and connecting operators.
• Journeys should be permitted at as closely matching times as possible to the original booking.
• Customers with tickets valid to travel across or around London may only travel on the date shown on their ticket or use PAYG/a new ticket for the London Underground leg of their journey, if travelling the day before or after.
• Where they hold a seat reservation, this cannot be honoured if they travel on a different day and customers should be advised of this.
• Customers who wish to change Advance tickets to travel outside of this easement are permitted to do so under the usual Advance ticket terms and conditions.
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Avanti West Coast - Storm Éowyn ( Updated on 24th Jan )
Please be advised that due to expected stormy weather conditions from Storm Éowyn this weekend, services on the following Train Operators may be adversely affected:
Train Operators this is applicable to:
- Avanti West Coast
- Grand Central
- LNER
- Lumo
- Northern
- ScotRail
- Transpennine Express
| If a ticket is dated or valid on: | You can use the ticket on: | Or up to and including: |
| Friday 24 January 2025 | Thursday 23rd January 2025 | Tuesday 28 January 2025 |
- This applies to customers completing their rail journeys wholly with one of the above TOCs as well as journeys with tickets for connecting operators to enable customers to complete their journey if they had to defer their travel date.
- Journeys should be permitted at as closely matching times as possible to the original booking.
- Customers with tickets valid to travel across London may use the Elizabeth line on the above alternative days. Crossing London via London Underground will only be accepted on the date shown on the ticket, therefore customers must use pay as you go or purchase a ticket for the London Underground leg of their journey if travelling the day before or after.
- Where they hold a seat reservation, this cannot be honoured if they travel on a different day and customers should be advised of this.
- Customers who wish to change Advance tickets to travel outside of this easement are permitted to do so under the usual Advance ticket terms and conditions.
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UK: Disruption through Birmingham New Street expected until 07:30 (Updated on 18th December)
A points failure at Birmingham New Street means fewer trains are able to run on some lines. As a result, trains running through this station may be cancelled or delayed by up to 15 minutes.
Avanti West Coast - Strike action on Sundays from 12 January to 25 May 2025 (Updated on 8th Jan)
The RMT union has announced strike action affecting Avanti West Coast on Sundays from 12 January to 25 May 2025. On these dates, Avanti’s timetables and operating hours will be significantly reduced and trains that do run are expected to be busy. Engineering work and football fixtures may also affect journeys across the rail network.
For customers needing to travel, it’s strongly recommended they check their journey before travelling. For information on ticket options, refunds and expected train service, please contact us.
We’re disappointed with this industrial action, and we are sorry for the inconvenience it will cause.