UK: delays & disruptions

Industrial Action to affect CrossCountry services from Saturday 23 August until Monday 25 August

Route(s) affected

CrossCountry routes

Description

Industrial Action by the RMT union on Saturday 23 August and Monday 25 August will mean a significant reduction in CrossCountry services operating on those days.

In addition, CrossCountry anticipate that there will be train cancellations on Sunday 24 August, with services that do run expected to be extremely busy.

Please continue to check your journey before travelling.

Ticket information:

If your client's CrossCountry train is cancelled, rescheduled, or significantly disrupted after you’ve bought your ticket and they decide not to travel, they are entitled to a full refund where no admin fee will be charged. This applies for both tickets if they hold two single tickets for a return journey e.g. Advance fares. You can contact us here.

Passenger Assistance:

CrossCountry will still operate both booked and un-booked Passenger Assistance services on the affected days for passengers that require this.

Check before you travel:

If your client's are travelling on 23, 24 or 25 August, services are subject to change. Please re-check their journey using the National Rail Enquiries real-time Journey Planner nearer to your travel date.

Compensation:

Your client's may be entitled to compensation if they experience a delay in completing their journey. Please infomr them to keep their train ticket and make a note of their journey, as both will be required to support any claim. You can contact us for more details.

--------------------------------------------------------------------------------

Disruption between Par and Newquay expected until the end of the day on 16th August 2025

Route(s) affected

Between London Paddington / Bristol Parkway / Exeter St Davids / Plymouth / Par and Newquay

Description

A fault with the signalling system between Par and Newquay means all lines are blocked. As a result, trains running between these stations may be cancelled.

This is expected until the end of the day.

Passenger advice:

Rail replacement transport has been requested. More details will be provided once this is confirmed.

Please check the stations Onward Travel Information poster and wait for replacement road transport at the designated stop.

Rails replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use the Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on National Rail find a Station page .

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

Your client's may be entitled to compensation if your client's experience a delay in completing their journey. Please infomr them to keep their train ticket and make a note of their journey, as both will be required to support any claim. You can contact us for more details.

--------------------------------------------------------------------------------

Storm Floris may impact your journey today: check before you travel 

The Met Office has issued yellow and amber weather warnings for today. Storm Floris will bring strong winds, potentially in excess of 70mph, and heavy rain to some parts of northern England, northern Wales and Scotland.

Stormy weather can severely impact the railway, with journey delays and cancellations.

• Heavy rain can overwhelm drainage systems, flooding tracks and slowing down trains
• High winds can mean trains have to run at slower speeds than usual to operate safely
• Strong winds can bring down trees and other debris that blocks tracks and damages power lines

It is likely that speed restrictions and alterations will be in place, and your journey may take longer.

Some train operators have issued a do not travel message for services today affecting services in the north of England and Scotland.

We are aware of the following weather-related disruptions from the following train operating companies:

• Storm Floris will affect Avanti West Coast services today: do not travel north of Preston
• Storm Floris will affect Caledonian Sleeper today
• Storm Floris will affect CrossCountry services today: do not travel to / from Scotland
• Storm Floris will affect LNER services today: do not travel north of Newcastle
• Storm Floris will affect Lumo services today: do not travel north of Newcastle
• Storm Floris will affect ScotRail services today
• Storm Floris will affect TransPennine Express services today: do not travel north of Carlisle / Newcastle

Please plan ahead and check before you travel.

Compensation:

You may be entitled to here compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

--------------------------------------------------------------------------------

Major disruption between Milton Keynes Central and London Euston expected

Route(s) affected

Avanti West Coast services between Birmingham New Street / Blackpool North / Chester / Edinburgh / Glasgow Central / Holyhead / Lancaster / Liverpool Lime Street / Manchester Piccadilly / Wrexham General and London Euston

London Northwestern Railway services between Birmingham New Street / Crewe / Milton Keynes Central / Tring and London Euston

Description

Lines have reopened following the emergency services dealing with an incident between Milton Keynes Central and London Euston. Trains running between these stations may still to be cancelled, delayed by up to 120 minutes or revised.

Major disruption is expected until 16:00.

Passenger advice:

Avanti West Coast

To assist you with your journey your ticket will be accepted, at no extra cost, on the following alternatives:

• Chiltern Railways between Birmingham Moor Street and London Marylebone
• CrossCountry between Reading and Edinburgh
• East Midlands Railway between Sheffield / Derby and London St Pancras International
• Great Western Railway between Reading and London Paddington
• LNER between Edinburgh and London Kings Cross
• London Northwestern Railway between Liverpool Lime Street and Birmingham New Street, also between Birmingham New Street / Crewe and London Euston
• London Overground between Watford Junction and London Euston
• Northern between Carlisle and Newcastle, between Blackpool and Preston, also between Manchester and Leeds
• ScotRail between Glasgow Central / Glasgow Queen Street and Edinburgh
• TransPennine Express between Manchester and Leeds

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

London Northwestern Railway

Rail replacement transport is running between Northampton and Milton Keynes Central, and between Milton Keynes Central and Watford Junction.

To assist you with your journey your ticket will be accepted, at no extra cost, on the following alternatives

• Arriva Buses routes:
• 500 between Tring, Berkhamstead, Hemel Hempstead, Apsley, Kings Langely and Watford
• F70/F77 between Milton Keynes, Bletchley and Leighton Buzzard
• 150 between Milton Keynes and Leighton Buzzard
• Chiltern Railways between Birmingham Moor Street, Leamington Spa, Banbury, Bicester, Aylesbury and London Marylebone
• CrossCountry between:
• Birmingham, Wolverhampton, Stafford and Stoke-on-Trent
• Birmingham, Nuneaton and Leicester (to connect with East Midlands Railway services to London St Pancras International)
• Birmingham New Street, Leamington Spa, Banbury, Oxford and Reading (to connect with GWR services to London Paddington)
• Tamworth and Derby (to connect with East Midlands Railway services to London St Pancras International)
• London Northwestern Railway between:
• Bedford and Bletchley, to connect with services to London St Pancras International
• St Albans Abbey and Watford Junction, to connect with services to London St Pancras International
• London Overground between London Euston and Watford Junction
• London Underground:
• Circle / Hammersmith & City line: Kings Cross/St Pancras - Euston Square - Baker Street (for Marylebone) - Paddington
• Metropolitan line: Kings Cross/St Pancras, Euston Square, Baker Street, Chesham, Rickmansworth, Watford Tube and Amersham
• Thameslink between Bedford, Luton, Luton Airport Parkway - St Albans City - London St Pancras International
• West Midlands Railway between:
• Nuneaton, Coventry and Leamington Spa
• Worcester and Birmingham New Street

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on National Rail find a Station page .

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

--------------------------------------------------------------------------------

Disruption between Edinburgh and Dunbar / Newcastle 28th July.

Route(s) affected:

CrossCountry between Aberdeen / Glasgow Central and Plymouth, and also between Edinburgh and Leeds / Birmingham New Street / Bristol Temple Meads / Plymouth / Penzance

LNER between Aberdeen and Leeds / London Kings Cross, between Edinburgh and Newcastle / Doncaster / London Kings Cross, and also between Berwick-upon-Tweed and London Kings Cross

Lumo between Edinburgh and London Kings Cross

TransPennine Express between Edinburgh and Newcastle

Description:

Lines have reopened following a failure of the electricity supply between Edinburgh and Prestonpans earlier this morning.

Trains between Edinburgh and Dunbar / Newcastle are returning to normal but may still be cancelled, revised or delayed by up to 60 minutes as a result.

Major disruption is expected until 12:00.

CrossCountry customer advice:

You can use your ticket on the following services at no extra cost:

• The two CrossCountry operating before and after your cancelled service
• Avanti West Coast between Edinburgh and Birmingham New Street
• ScotRail between Glasgow Central / Glasgow Queen Street and Edinburgh
• Northern between Preston and Manchester Piccadilly / Leeds / York
• TransPennine Express between Glasgow Central and Manchester Piccadilly
• LNER between Newcastle and Edinburgh in that direction only

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them.

LNER customer advice:

You can use your ticket on the following services at no extra cost:

• Avanti West Coast between Glasgow Central / Edinburgh and London Euston
• CrossCountry between Edinburgh / Newcastle and York, Leeds / Doncaster
• Great Northern between Peterborough, Stevenage and London Kings Cross
• Northern between Carlisle and Newcastle
• ScotRail between Glasgow Central and Edinburgh
• TransPennine Express between Newcastle / York and Leeds, Manchester
• Thameslink between Peterborough, Stevenage and London Kings Cross

Please see the alternative route map for more details.

Rail replacement transport is being sourced to run between Edinburgh and Newcastle.

Lumo customer advice:

You should continue to travel as planned; however, your journey may be delayed by 90 minutes.

ScotRail customer advice:

You can use your ticket, at no additional cost, on ScotRail services via any alternative route to your destination.

If you have had to drive to another station your ticket will be valid to collect your car on your return journey. Speak to a member of staff to validate your ticket.

Further information:

Failure of the electricity supply, linked to damage to the overhead line equipment, was disrupting services running from Edinburgh towards Dunbar and Berwick-upon-Tweed. Network Rail staff have rectified the issue and all lines have reopened.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use the National Rail Replacement Services page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

--------------------------------------------------------------------------------

Major disruption at London Waterloo today, 21th July 2025.

A fault with the signalling system at London Waterloo means some lines are blocked. As a result, trains running to and from the station may be severely delayed or cancelled.

Major disruption is expected until 10:30.

Passengers are informed of a signalling problem at London Waterloo. This means that trains are unable to use platforms 1 to 14.

Passengers are advised NOT TO TRAVEL to and from this station until further notice.

Services in and out of London Waterloo will be subject to cancellations, platform changes and major service alteration. Please check before boarding your service for platform change.

To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services until further notice:

• London Buses between, London Waterloo - Clapham Junction - Wimbledon - Surbiton - Kingston - Hampton Court - Weybridge - Epsom - Shepperton
• Falcon Buses routes:
• 28 between Guildford - Worplesdon - Brookwood - Woking
• 436 between Woking - West Byfleet - Byfleet & New Haw - Weybridge
• 514 and 515 between Kingston - Surbiton - Thames Ditton - Esher - Hersham - Walton-on-Thames - Weybridge
• 456 between Staines - Chertsey - Addlestone - West Byfleet - Woking
• 479 between Guildford - Clandon - Horsley - Effingham Village - Bookham - Leatherhead - Ashtead - Epsom
• 408 between Cobham - Oxshott - Leatherhead - Ashtead - Epsom
• Stagecoach South routes:
• 20 Portsmouth stations - Hilsea - Cosham - Havant
• 21 between Portsmouth stations - Hilsea
• 23 between Portsmouth stations - Hilsea - Cosham - Bedhampton - Havant
• 34 between Guildford and Woking
• 35 between Guildford and Woking
• 700 Portsmouth stations - Hilsea - Havant
• Morebus routes:
• M1 and M2 between Bournemouth - Branksome - Parkstone - Poole
• 8 and 9 between Poole and Hamworthy
• 16 and 17 between Bournemouth - Branksome - Parkstone - Poole
• 20 between Bournemouth - Branksome - Parkstone - Poole
• N1 & N2 between Christchurch - Bournemouth - Poole
• 30 between Wareham - Wool - Dorchester - Weymouth
• 40 between Poole and Wareham
• Newbury & District 730 / 731 between Basingstoke - Frimley - Camberley - Bagshot - Heathrow T5 (for London Underground Piccadilly line or Elizabeth line connections into London)
• London Underground:
• between Wimbledon - Richmond - London Waterloo
• between London Paddington and London Waterloo
• between London Victoria and London Waterloo
• CrossCountry between Reading and Bournemouth
• Southern:
• Between Portsmouth Harbour and London Victoria
• Between Southampton Central and Havant
• Between Dorking and London Victoria
• Great Western Railway:
• Between Guildford and Reading
• Between London Paddington and Exeter St Davids
• Between Basingstoke and Reading
• Between Salisbury and Westbury
• Between Weymouth and Westbury

Due to the level of disruption any unused tickets valid for today 21 July will be valid for travel tomorrow 22 July.

For further information or onward travel advice please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey, please check locally. South-Western Railway tickets are not valid on local buses unless stated above.

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

--------------------------------------------------------------------------------

Reduced London Northwestern Railway service on some routes today, 5th July 2025.

Route(s) affected

Some London Northwestern Railway routes

Description:

There is a shortage of train crew available on some London Northwestern Railway routes today.

As a result of this, the following routes will be disrupted:

Bletchley - Bedford

Watford Junction - St Albans Abbey

Disruption is expected until the end of the day.

Customer advice:

Bletchley - Bedford

To assist you with your client's journey, their ticket will be accepted, at no extra cost, on the following alternatives:

East Midlands Railway between London St Pancras International and Bedford

Thameslink between London St Pancras International and Bedford

London Northwestern Railway between London Euston and Bletchley

Rail replacement buses will operate in place of cancelled services.

Watford Junction - St Albans Abbey

To assist your client's with their journey, their ticket will be accepted, at no extra cost, on Arriva Buses 321.

Rail replacement transport is in operation between Watford Junction and St Albans Abbey.

Check before you travel:

You can check your client's journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if your client's need to travel on a rail replacement service, including accessibility and bicycle information, please use the Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on Find a Station page page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

Your client's may be entitled to compensation if they experience a delay in completing their journey today. Please advise them to keep their train ticket and make a note of their journey, as both will be required to support any claim.

You can contact us for more information.

--------------------------------------------------------------------------------

30^th June 2025: No trains between Carlisle and Glasgow Central/Edinburgh

Avanti West Coast between London Euston / Birmingham New Street / Wolverhampton and Glasgow Central, and between London Euston / Birmingham New Street and Edinburgh.

TransPennine Express between Manchester Airport and Glasgow Central / Edinburgh, and between Liverpool Lime Street and Glasgow Central.

Description:

Damage to the overhead electric wires between Lockerbie and Carstairs means that all lines are blocked. Trains are unable to run between Carlisle and Glasgow Central / Edinburgh and will be cancelled or revised.

Major disruption is expected until the end of the day.

Advice for Avanti West Coast customers:

Avanti West Coast are advising customers  NOT TO TRAVEL on the following routes:

• North of Carlisle
• Southbound from Edinburgh / Glasgow Central

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train is delayed or cancelled, you can request a full refund from where you bought your ticket.

Advice for TransPennine Express customers:

TransPennine Express are strongly advising customers  NOT TO TRAVEL north of Carlisle. There are no trains running between Carlisle and Glasgow Central / Edinburgh in both directions and no replacement buses.

Trains between Liverpool Lime Street and Glasgow Central will run only between Liverpool Lime Street and Carlisle.

Trains between Manchester Airport and Glasgow Central / Edinburgh will run only between Manchester Airport and Carlisle.

You can use your ticket on board the following services at no extra cost:

• Avanti West Coast services between Carlisle and Preston (and between Scotland and Preston in both directions once the line reopens)
• ScotRail services between Glasgow stations and Edinburgh
• Northern services between Manchester Airport and Lancaster

You can also use your ticket to travel on the following services, however due to earlier disruption on these routes, these services are expected to be busy and may be delayed by up to 60 minutes: :

• TransPennine Express services between Edinburgh and Manchester via York
• LNER or CrossCountry services between Edinburgh and York
• LUMO services between Edinburgh and Newcastle
• Northern services between Carlisle and Newcastle

If you have purchased a ticket and your journey has been affected by this disruption, you can use your ticket dated today (30/06/2025)- to travel tomorrow (01/07/2025) at no extra cost. Alternatively, if the train you intended to travel on is cancelled or you are unable to complete your journey then you can apply for a refund from your point of purchase.

Additional information:

A fallen tree has damaged the overhead electric wires in the Beattock area.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

You can contact us for more information.

--------------------------------------------------------------------------------

Amended early morning LNER service from Leeds to Edinburgh / Aberdeen on Saturday 7 and Sunday 8 June. (Updated on 07th June)

Route(s) affected

Between Leeds and Edinburgh / Aberdeen

Description

Engineering work is taking place in the Leeds area, closing some lines.

On Saturday, the 07:08 from Leeds to Aberdeen will instead start from York at 07:35.

On Sunday, the 08:30 from Leeds to Edinburgh will instead start from York at 09:00.

Please note, CrossCountry, Northern and TransPennine Express services between Leeds and York are also affected by this engineering work.

You can contact us for more information.

--------------------------------------------------------------------------------

Amended services between Leeds and York on Saturday 7 and Sunday 8 June (Updated on 07th June)

Route(s) affected

CrossCountry between Plymouth and Edinburgh / Glasgow Central / Dundee, between Penzance / Bristol Temple Meads / Birmingham New Street and Edinburgh, and between Reading and Newcastle

Northern between Blackpool North and York, and between Leeds and York (via Garforth) / Selby / Hull

TransPennine Express between Liverpool Lime Street / Manchester Victoria / Leeds and Hull, between Liverpool Lime Street and Edinburgh, between Manchester Airport and York / Scarborough / Redcar Central / Saltburn, between Manchester Victoria and York / Scarborough / Redcar Central / Newcastle

Description

Engineering work is taking place between Leeds and York, closing all lines.

Please note, early morning LNER services between Leeds and York are also affected by this engineering work.

CrossCountry:

A reduced service will call at Wakefield Westgate and Leeds. No trains will run between Leeds and York.

Your clients should use alternative services between Leeds and York.

Northern:

Buses will replace trains between Leeds and York / Selby.

TransPennine Express:

Trains will be diverted to run via Castleford, extending journey times.

An amended service will run between:

Dewsbury and Hull (via Castleford)

Dewsbury and Redcar Central (via Castleford)

Leeds and Newcastle (via Castleford)

York and Scarborough

Replacement Bus Travel Advice:

For helpful advice if your client's need to travel on a rail replacement service, including accessibility and bicycle information, please use the Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on Find a Station page page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

You can contact us for more information.

--------------------------------------------------------------------------------

UK: Industrial action to affect CrossCountry services from Monday 9 June until Saturday 25 October (Updated on 07th June)

Industrial action has been announced by the RMT Union which will affect CrossCountry services from Monday 9 June until Saturday 25 October. Short-notice changes are expected to their timetable.

CrossCountry aim to run as many services as possible. However, restrictions on when RMT members can work will mean more cancellations than usual over this period.

You can check for on the day updates using CrossCountry's service updates page.

Further information can be found on CrossCountry's industrial action page.

Check before you travel:

The National Rail Enquiries real-time Journey Planner is not reflecting these changes. The amendments will be updated each night for the following day's service.

There may also be on the day cancellations in addition to these changes.

Compensation

Your client's may be entitled to compensation if they experience a delay in completing their journey today. Please inform them to keep their train ticket and make a note of their journey, as both will be required to support any claim.

You can contact us for more details.

--------------------------------------------------------------------------------

No trains between Shepherds Bush and Watford Junction from Saturday 3 until Monday 5 May. (Updated on 3rd May 2025)

Route(s) affected:

Between East Croydon and Watford Junction

Description

Engineering work is taking place between Shepherds Bush and Watford Junction, closing all lines.

No Southern trains will run between Shepherds Bush and Watford Junction.

Your client's should use alternative London Overground trains between Clapham Junction and Willesden Junction. Or alternatively, Southern trains between Clapham Junction and London Victoria, London Underground between London Victoria and London Euston and London Northwestern Railway or London Overground trains between London Euston and Watford Junction.

National Rail ticket acceptance will be in place at no extra cost between:

• London Euston and Watford Junction (London Northwestern Railway)

Paper ticket acceptance will be in place at no extra cost on London Underground / Overground trains:

• Victoria – Euston (Victoria line) •Victoria – Shepherds Bush (Circle and Central line) •Victoria – West Brompton (District line) •Oxford Circus – Harrow & Wealdstone (Bakerloo line) •Clapham Junction – Willesden Junction (Mildmay line) •London Euston – Watford Junction (Lioness line)

Journey times will be increased on the alternative route via central London and Euston.

Check before you travel:

You can check your client's journey using the National Rail Enquiries real-time Journey Planner.

--------------------------------------------------------------------------------

Major engineering work during the Early May bank holiday weekend. (Updated on 3rd May 2025)

Route(s) affected:

Various routes

Description

There are lots of planned essential engineering works and upgrades taking place during the Early May bank holiday weekend, from Saturday 3 May to Monday 5 May, as Network Rail works to improve the railway. Network Rail carry out essential improvement and engineering work across the rail network during this time as fewer people usually travel by train.

In addition, some train companies will be making changes to their timetable, and to some train times, to match services to the number of customers travelling.

If your clients are travelling during the bank holiday weekend, please check their journey before they travel to avoid any disappointments. You may find the Travel Summary useful, it contains lots of useful advice to help your clients be in the know before you go.

During the Early May weekend major engineering work will be taking place at the following locations:

• London Euston: lines to and from London Euston will be closed on Sunday 4 and Monday 5 May. Alternative ways of getting to and from central London will be available from the north west, Birmingham, Milton Keynes and Watford. An amended service will operate on Saturday 3 May

• London Victoria: on Saturday 3 and Sunday 4 May no Southeastern services will call at London Victoria (trains will be diverted) and Southern will have a reduced service to and from London Victoria (Southern will also have some service amendments on Monday)

• Carlisle / Glasgow / Edinburgh: from Saturday 3 to Monday 5 May buses will replace trains between Carlisle and Glasgow via Lockerbie. On Saturday 3 and Sunday 4 May buses will replace trains between Carlisle and Edinburgh, and between Carlisle and Dumfries

You can find details of all the work that is taking place on the railways Planned Engineering Works page

Check before you travel:

You can check your clients journey using the National Rail Enquiries real-time Journey Planner.

Rail replacement services:

For helpful advice if your client needs to travel on a rail replacement service, including accessibility and bicycle information, please use the Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Your clients may be entitled to compensation if they experience a delay in completing their journey today. Please inform them to keep your train ticket and make a note of their journey, as both will be required to support any claim. You can contact us for more details.

--------------------------------------------------------------------------------

Reduced service between Ryde Esplanade and Shanklin until approximately 19:00 on 5th April 2025. (Updated on 5th April 2025)

Route(s) affected:

between Ryde Esplanade and Shanklin

Description

A shortage of train crew between Ryde Esplanade and Shanklin fewer trains are able to run between these stations.

As a result, services may be cancelled.

Disruption is expected until approximately 19:00.

Customer Advice:

For further information or onward travel advice please inform the passenger to speak to a member of staff or use a station help point.

in order to help your client's complete their journey at no extra cost, the managing railways have ticket acceptance in place on the following local bus routes:

Southern Vectis routes 2 and 3 between Ryde Esplanade to Shanklin.

Check before you travel:

You can check your client's journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

Your client's may be entitled to compensation if they experience a delay in completing their journey today. Please keep their train ticket and inform them to make a note of their journey, as both will be required to support any claim. You can contact us for more details.

--------------------------------------------------------------------------------

Disruption between London Paddington and Reading expected until the end of the day 15th March 2025. (Updated on 15th March 2025)

Route(s) affected:

Elizabeth line between Abbey Wood and Maidenhead / Reading

Great Western Railway between London Paddington and Reading / Didcot Parkway / Oxford / Newbury / Bristol Temple Meads / Cheltenham Spa / Great Malvern / Cardiff Central / Carmarthen / Swansea / Weston-super-Mare / Frome / Paignton / Plymouth

Description

A broken rail between London Paddington and Reading means some lines are blocked. As a result, trains may be cancelled, delayed by up to 15 minutes or revised. This is expected until the end of the day.

Elizabeth line Customer Advice:

Trains may start / terminate at Maidenhead, not serving Twyford and Reading.

Your client's can use their tickets at no extra cost on the following routes:

Great Western Railway between London Paddington and Reading

Great Western Railway Customer Advice:

Trains that run between Newbury and London Paddington will need to terminate at or start from Reading instead of London Paddington. This means your client's might need to change trains at Reading to complete their journey.

To help your client's complete their journey, they can use their tickets on Elizabeth line trains between Reading and London Paddington at no extra cost.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. You can contact us for more details.

--------------------------------------------------------------------------------

Amendments to Hull Trains timetables on Fridays and Saturdays in March and April. (Updated on 14th March 2025)

Route(s) affected:

Between Hull and London Kings Cross

On Fridays and Saturdays in March and April, there will be minor alterations to Hull Trains timetables. 90% of the timetabled services are planned to operate as normal, but there will be temporary alterations affecting some early morning and late evening services between 7 March and 26 April. The services below will be cancelled, and all other services are currently planned to operate as normal.

Fridays:

• 07:27 from London Kings Cross to Hull. 

• 19:09 from Hull to London Kings Cross. 

Saturdays:

• 07:27 from London Kings Cross to Hull. 

You are advised to check here before you travel.

Ticket information:

Ticket holders with ‘Hull Trains only’ tickets for the affected services can travel on any other Hull Trains service on the same date, or the day either side of the affected date, using existing tickets without having to change them. If your client's require a seat reservation for their journey, they can check with the staff locally at the train station.

If the alternative services are not suitable, they can obtain a full refund and you can contact us.

Compensation:

Your client's may be entitled to compensation if they experience a delay in completing their journey today. You can contact us for more details.

--------------------------------------------------------------------------------

No trains between Crowborough and Uckfield until approximately 10:00 on 26th February 2025 (Updated on 26th Feb)

A fault with the signalling system between Crowborough and Uckfield means all lines are blocked. As a result, no trains can run between these stations.

Disruption is expected until approximately 10:00 today.

Customer advice:

Please allow an extra 30 minutes for your journey this morning as you will have to take an alternative route, or use rail replacement buses when sourced.

Services that usually run between London Bridge and Uckfield will run between London Bridge and Crowborough only.

Ticket acceptance

You can use your ticket on the following, at no extra cost:

Southeastern between Tonbridge / Tunbridge Wells and London

London Underground via any reasonable route

Alternative Southern services between Tonbridge / East Grinstead / Haywards Heath and London

Brighton & Hove Buses Regency routes 29/29A/29B/29X between Lewes, Uckfield, Buxted, Crowborough, Eridge, and Tunbridge Wells

Compass on routes 261 between Uckfield and East Grinstead (runs every 2 hours)

Compass on routes 31/31A/31B between Uckfield and Haywards Heath (hourly service, 45-minute journey)

Replacement buses:

Southern have requested buses from their suppliers, but haven't had confirmation of these yet.

Bus journeys will take longer than your usual train journey on this route.

Planning your journey:

Live departure boards can be found here.

You can view a live map of the network here, and you can also see alternative route guide here.

For information on ticket options, refunds and expected train service, please click here

--------------------------------------------------------------------------------

This is expected until 07:30.

Check before you travel:

Your customers can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

Your customers may be entitled to compensation if they experience a delay in completing their journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

----------------------------------------------------------------------------