UK: delays & disruptions

Engineering works are taking place at places across Britain, affecting various services. You can find details of major works below, but it's also possible to check the status of a train using the National Rail Enquiries departure board.

Major disruption between Carstairs / Lanark and Glasgow Central expected until 12:30 

Route(s) affected: Avanti West Coast between London Euston / Wolverhampton and Glasgow Central

CrossCountry between Plymouth and Glasgow Central

ScotRail between Edinburgh / Lanark and Glasgow Central, and also between Carstairs and Garscadden

TransPennine Express between Liverpool Lime Street and Glasgow Central

Description: The emergency services have safely carried out their work, allowing all lines between Carstairs / Lanark and Motherwell to reopen. Whilst service recovers, trains running between Carstairs / Lanark and Glasgow Central may still be cancelled, delayed by up to 25 minutes or revised.

Major disruption is expected until 12:30.

Avanti West Coast customer advice: If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train's delayed or cancelled, you can request a full refund from where you bought your ticket.

ScotRail customer advice: Limited rail replacement buses are in operation between Lanark and Motherwell, they will run as follows:

  • Buses will depart Lanark at xx:22 and xx:52 minutes past the hour, calling stations to Motherwell
  • Buses will depart Motherwell at xx:25 and xx:55 minutes past the hour, calling stations to Lanark

You may use your ticket, at no extra cost on JMB Buses route 41 between Lanark and Hamilton.

Passenger may travel on the following alternative routes, at no extra cost:

  • Between Motherwell and Glasgow Central via Whifflet
  • Between Shotts and Glasgow Central

You can use your ticket, at no additional cost, on ScotRail services via any alternative route to your destination.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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Major disruption between London Paddington and Heathrow Airport (13/02/2026)

There has been damage to the overhead electric wires between London Paddington and Heathrow Airport / Reading, disrupting journeys running between these stations.

Advice for Elizabeth line passenger:

Please allow for short-notice alterations and platform changes. Listen to Elizabeth line announcements or speak to a staff member for updates.
Eastbound services will not stop at Acton Main Line, West Ealing, Ealing Broadway, Southall, or Hanwell.

To assist you with your journey, you can use your ticket on the following services, at no extra cost:

  • Great Western Railway services between London Paddington and Reading (please note, these services are also affected by this incident)
  • London Underground via any reasonable route
  • South Western Railway between London Waterloo and Reading
  • London Buses via any reasonable route

Service alterations:

  • Two trains an hour will run between Abbey Wood and Reading (these services will call additionally at Iver)
  • Two trains an hour will run between Abbey Wood and Heathrow Terminals 4 / 5
  • Services between Shenfield and Heathrow Airport will only run between Shenfield and London Liverpool Street / London Paddington
  • Services between Abbey Wood and Maidenhead will be cancelled in full (you should instead use services between Abbey Wood and Reading, which will call at Maidenhead)

Advice for Great Western Railway Passenger:

To assist you with your journey, you can use your ticket on the following services, at no extra cost:

  • Elizabeth line between London Paddington and Reading (please note, these services are also affected by this incident)
  • South Western Railway between London Waterloo and Reading, and between Reading and Basingstoke
  • Chiltern Railways between Oxford and London Marylebone
  • London Underground via any reasonable route

To reduce congestion in the area, Great Western Railway are having to reduce their train service. Some services that normally run between London Paddington and Reading will be revised to either start their journey at Reading, or may terminate at Reading.

If your train is cancelled or starting from Reading, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost. If your train is being terminated at Reading, you can use your ticket, at no additional cost on the next available service to London Paddington.

Please consider postponing your journey until service returns to normal.

Advice for Heathrow Express customers:

A reduced half hourly service is in operation between London Paddington and Heathrow Terminal 5.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. 

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Disruption was experienced due to a fault with line side equipment between Grantham and Retford - Thursday 29 January

We experienced disruption on Thursday 29 January due to a fault with line side equipment between Grantham and Retford which resulted in the Northbound line being blocked. The line has since reopened and services are no longer affected by this problem.

You may be entitled to compensation if you experience a delay or you chose not to travel as your train was cancelled.

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LNER - Multiple Disruptive Incidents - Wednesday 28 January

LNER experienced multiple disruptive incidents yesterday which impacted LNER services due to a person being hit by a train between Peterborough and London Kings Cross in the early hours, a fault on a train between Leeds and Doncaster and, a fault with the signalling system between Peterborough and London Kings Cross.

You may be entitled to compensation if you experience a delay or you chose not to travel as your train was cancelled.

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Poor weather may impact your journey in England and Scotland until Friday 30 January 

Route(s) affected: Various routes across England and Scotland

Description

Storm Chandra is expected to cause disruption across parts of the country today.

The Met Office have issued various yellow weather warnings for parts of England and Scotland for wind, rain, ice and snow. These warnings run through until the end of Thursday 29 January.

Trains running on various routes across the network may be impacted by the poor weather. Please check your entire journey in full if you plan to travel on any of the affected days.

The weather can impact the railway in a number of different ways:

  • Heavy rain can overwhelm drainage systems, flooding tracks and slowing down trains
  • Water runs off hard ground onto the tracks, while ballast can wash away, destabilising the track
  • Heavy rain can also short-circuit power supplies for trains and cause signalling equipment to fail
  • Strong winds can blow trees into infrastructure, damaging the overhead lines that power electric trains
  • Speed restrictions may be implemented to ensure trains are able to run safely on the railway.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today.

Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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Major disruption between Huddersfield and Manchester Victoria expected until 06:00 on Thursday 29 January 

Route(s) affected

TransPennine Express between Newcastle and Liverpool Lime Street / Manchester Airport, between Saltburn / Redcar Central and Manchester Victoria, between York / Huddersfield and Manchester Victoria, between York / Huddersfield and Manchester Piccadilly, between Hull and Liverpool Lime Street, and between Wakefield Kirkgate and Manchester Piccadilly

Description

There was a fire in Standedge Tunnel on Sunday 25 January. Once the fire had been extinguished, damage to the tunnel structure was discovered that requires extensive repair work before the tunnel can be deemed safe for the passage of trains again.

As a result of this, some lines in the area are currently closed. Trains running between Huddersfield and Manchester Victoria will either be cancelled, delayed, revised or diverted via an alternative route, where this is possible.

Major disruption is expected to continue until 06:00 on Thursday 29 January.

Passenger advice:

The following routes will be subject to delays, alterations, short notice cancellations:

  • Manchester Piccadilly - Huddersfield / York (stopper services)
  • Manchester Victoria - Redcar Central
  • Liverpool Lime Street - Newcastle
  • Liverpool Lime Street - Hull

Where possible, trains will divert via the Calder Valley. Trains that divert between Leeds and Manchester Victoria will not call at Huddersfield, Slaithwaite, Marsden, Greenfield, Mossley or Stalybridge.

Passengers travelling between Dewsbury and Huddersfield please travel on the below train services between Dewsbury and Brighouse to connect with the rail replacement bus service between Brighouse and Huddersfield.

The Manchester Airport to Redcar Central services will call additionally at Brighouse, in both directions. From Brighouse, connections can be made to Huddersfield via rail replacement bus services.

What should I do?

You can use your ticket at no extra cost on the following services in both directions:

  • Northern services between Sheffield and Leeds / Huddersfield, Manchester Victoria and Stalybridge
  • CrossCountry services between Leeds and Sheffield until the end of the day
  • TransPennine Express and East Midlands Railway services between Sheffield and Manchester Piccadilly / Liverpool Lime Street
  • LNER services between York and Doncaster until the end of the day
  • Metrolink services between Manchester Piccadilly and Manchester Victoria / Manchester Airport

Passengers travelling to and from Huddersfield, please travel via Brighouse where replacement bus services are in operation between Brighouse and Huddersfield, in both directions.

Rail replacement transport:

Between Brighouse and Huddersfield:

  • Brighouse to Huddersfield departing at XX:05 every hour from 06:05 until 22:05
  • Huddersfield to Brighouse departing at XX:30 every hour from 06:30 until 22:30

Between Huddersfield and Stalybridge / Manchester Piccadilly:

  • Manchester Piccadilly to Huddersfield calling at Stalybridge, Mossley, Greenfield, Marsden and Slaithwaite departing at XX:00 every hour from 06:00 until 22:00
  • Huddersfield to Manchester Piccadilly calling at Slaithwaite, Marsden, Greenfield, Mossley and Stalybridge departing at XX:00 every hour from 06:00 until 22:00 and then an additional 22:45 service

Please be advised other operators are likely to be busy and travelers may experience overcrowding on services.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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Route(s) affected

Across various routes in England, Scotland and Wales

Description

The Met Office have issued yellow and amber weather warnings for snow, ice, rain and wind that may affect services across England, Wales and Scotland until the end of the day on Friday 9 January.

Storm Goretti has been named and will bring strong winds and snow to some parts of England and Wales. Services will be impacted today, 8 January and on Friday 9 January.

If you are travelling on any of the affected days you are strongly advised to check your full journey before you travel.

Stay safe on the rail network in these snowy and icy conditions. Don't rush, hold the handrail on stairs and escalators, and use the lift if you've got heavy luggage, bikes or pushchairs.

 At present, the following train companies are expecting to be significantly affected by the poor weather:

  •  Avanti West Coast
  • CrossCountry
  • East Midlands Railway
  • London Northwestern Railway
  • Transpennine Express (Manchester to Sheffield route)
  • Transport for Wales
  • West Midlands Railway 

The forecast weather may cause trains to be disrupted:

  • In very cold weather, snow and ice can build up on the tracks blocking points, the equipment that allows trains to move between tracks
  • Ice can coat the electrified third rail and overhead power cables, preventing trains from drawing the power they need to run and leaving them stranded
  • Icicles on tunnels, bridges and other structures can also damage trains and overhead power cables
  • In very snowy weather where snow lies deeper than 30cm, trains can’t run safely unless they have been fitted with snow ploughs.

Compensation:

You are entitled to compensation if you experience a delay in completing your journey.

Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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Major disruption between London Paddington and Heathrow Terminal 5 / Reading until the end of the day.

Route(s) affected

Elizabeth line services to / from London Paddington

Great Western Railway services to / from London Paddington

Heathrow Express between London Paddington and Heathrow Terminal 5

Description

Multiple incidents are severely disrupting services between London Paddington and Heathrow Terminal 5 / Reading. A significantly reduced service is operating between these stations.

The incidents are as follows:

  • There is damage to the overhead electric wires between London Paddington and Acton Main Line
  • A freight train had broken down at a critical location outside a junction near Reading - this is now on the move

Therefore, trains may be cancelled, severely delayed by up to 45 minutes, or revised. Major disruption is expected until the end of the day.

Elizabeth line customer advice:

Elizabeth line are running a limited reduced service. Some services have been altered as follows:

  • Services between Shenfield and Heathrow Terminal 5 will run between Shenfield and London Liverpool Street
  • Two trains per hour are scheduled to run between London Paddington and Heathrow Terminal 4, however, these are experiencing significant delays

Customers requiring Heathrow Airport Terminal 5 are advised to take services to Heathrow Terminal 4 and change at Heathrow Terminals 2 & 3 for Heathrow Express services to Terminal 5. Alternatively, passengers may travel to Heathrow on the London Underground Piccadilly line at no additional cost.

To help you complete your journey, you can use your ticket at no extra cost on:

  • London Underground services via any reasonable route
  • London Buses and local buses between London Paddington and Heathrow Airport / Reading
  • Docklands Light Railway services via any reasonable route
  • Southeastern services between Abbey Wood and London Terminals
  • Thameslink services between Abbey Wood and Farringdon
  • South Western Railway services between London Waterloo and Reading

Great Western Railway customer advice:

Services are on the move again following the broken down freight train. The overhead wire damage requires ongoing repairs which are expected to continue until the end of the day. Therefore, only one line is available for trains to use.

Local stopping services between that run London Paddington and Didcot Parkway will only run between Reading and Didcot Parkway.

Most of longer distance Intercity services will continue to run between London Paddington and Reading, but may be subject to delay and some services between London Paddington and Newbury, Cardiff Central, Bristol Temple Meads and Oxford may not run.

To help you complete your journey, your ticket can be used at no extra cost on:

  • Chiltern Railways between London Marylebone and Oxford
  • Elizabeth line between London Paddington and Reading (please note that Elizabeth Line services have also been affected by these incidents today, so may be subject to disruption)
  • London Underground Bakerloo line to London Waterloo and London Marylebone
  • South Western Railway between London Waterloo and Reading

If you travel from a station on one of the routes suggested, your rail ticket will be valid to travel back to the same station later in the day.

Heathrow Express customer advice:

A half hourly service will be in operation.

You might want to consider postponing your journey until services return to normal.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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Timetables in the United Kingdom may be revised following traffic disruptions. In case of disruptions, fewer services are operating and some routes are cancelled completely. You can find some details about those cancellations below.

Strike in the UK on Avanti (line London-Manchester-Glasgow) (Updated on 10th Feb)

Industrial action by the RMT union is expected to affect Avanti West Coast services on Sunday 9 February 2025. 

If action goes ahead, Avanti West Coast will be running at reduced service levels. Passengers are advised to travel either side of Sunday 9 February’s strike action due to the limited service Avanti West Coast are able to run as a result.

Avanti West Coast have made arrangements for their customers to use tickets on alternative dates. 

If a ticket is dated : You can use the ticket on: Or up to and including:
Sunday 9 February 2025 Saturday 8 February 2025 Tuesday 11 February 2025

This applies to customers completing their rail journeys wholly with Avanti West Coast, as well as journeys with Avanti West Coast and connecting operators. 

• Journeys should be permitted at as closely matching times as possible to the original booking. 

• Customers with tickets valid to travel across or around London may only travel on the date shown on their ticket or use PAYG/a new ticket for the London Underground leg of their journey, if travelling the day before or after. 

• Where they hold a seat reservation, this cannot be honoured if they travel on a different day and customers should be advised of this. 

• Customers who wish to change Advance tickets to travel outside of this easement are permitted to do so under the usual Advance ticket terms and conditions. 

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Avanti West Coast - Storm Éowyn ( Updated on 24th Jan )

Please be advised that due to expected stormy weather conditions from Storm Éowyn this weekend, services on the following Train Operators may be adversely affected:

Train Operators this is applicable to:

  • Avanti West Coast
  • Grand Central
  • LNER
  • Lumo
  • Northern
  • ScotRail
  • Transpennine Express
If a ticket is dated or valid on: You can use the ticket on: Or up to and including:
Friday 24 January 2025 Thursday 23rd January 2025 Tuesday 28 January 2025
  • This applies to customers completing their rail journeys wholly with one of the above TOCs as well as journeys with tickets for connecting operators to enable customers to complete their journey if they had to defer their travel date.
  • Journeys should be permitted at as closely matching times as possible to the original booking.
  • Customers with tickets valid to travel across London may use the Elizabeth line on the above alternative days. Crossing London via London Underground will only be accepted on the date shown on the ticket, therefore customers must use pay as you go or purchase a ticket for the London Underground leg of their journey if travelling the day before or after.
  • Where they hold a seat reservation, this cannot be honoured if they travel on a different day and customers should be advised of this.
  • Customers who wish to change Advance tickets to travel outside of this easement are permitted to do so under the usual Advance ticket terms and conditions.

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UK: Disruption through Birmingham New Street expected until 07:30 (Updated on 18th December)

A points failure at Birmingham New Street means fewer trains are able to run on some lines. As a result, trains running through this station may be cancelled or delayed by up to 15 minutes.

This is expected until 07:30.
Check before you travel:
Your customers can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
Your customers may be entitled to compensation if they experience a delay in completing their journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.
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Avanti West Coast - Strike action on Sundays from 12 January to 25 May 2025 (Updated on 8th Jan)

The RMT union has announced strike action affecting Avanti West Coast on Sundays from 12 January to 25 May 2025. On these dates, Avanti’s timetables and operating hours will be significantly reduced and trains that do run are expected to be busy. Engineering work and football fixtures may also affect journeys across the rail network.

For customers needing to travel, it’s strongly recommended they check their journey before travelling. For information on ticket options, refunds and expected train service, please contact us.

We’re disappointed with this industrial action, and we are sorry for the inconvenience it will cause.

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