How to find your train booking reference number

You can find your train booking reference in your confirmation email, Please quote it when contacting us so we can find your booking details. 

What to look for 

Our booking reference starts with a letter, followed by nine alphanumeric characters (letters and numbers). For example, "K123456789".

Your confirmation email

You'll find your booking reference at the top of your confirmation email, above your Order Summary. 


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