Book Groups - NEW!

We are pleased to announce the launch of a new tool for group bookings on your Easy Rail Access portal. This group booking feature will be open to you as from February 15th.  

We took into account all the different feedbacks that you had on our groups booking flow to develop this new tool.  

It will be clearer and more user-friendly. The new interface offers an intuitive workflow as well as more flexibility (possibility to give preference to departure time or price) and is clearer on pax types.  

All new requests will now be made in your Easy Rail Access portal, Deutsche Bahn and Trenitalia and the aftersales process on all products that will still be processed in MyRe until they are available in Easy Rail Access.  

Your on-going booking requests will be migrated in the coming weeks.  

Of course, we will accompany you and you will find a user guide and a video in your agent’s corner.  

Benefits of booking groups with RailEurope

  • Extended booking horizon for most carriers.
  • Discounted rates availability.
  • Put seats on hold until TTL (Ticketing Time Limit) depending on carriers.

Group booking conditions

  • Your group request must be done at least 10 business days before departure (if quotation only, it should be requested at least 15 business days before departure date).
  • Number of pax: 10 minimum.

Information

  • New requests will now be made in your Easy Rail Access portal, except for Deutsche Bahn, Trenitalia & Thalys (for departure from 1st September 2023 only) and the aftersales process on all products that will still be processed in MyRe until they are available in Easy Rail Access.

Olympics

  • Eurostar requests from 21 July to 9 September 2024 must be sent through MyRailEurope before Friday 12th January 2024.

Welcome to the Groups portal

  • Select GROUPS on the homepage, review the groups conditions and click on CONTINUE TO GROUP DETAILS:

Group information

Fill in the mandatory fields about your group information and tour leader*, save and continue to the trip details:


Trip details

Create your itineraries by indicating:

  • The origin and destination. 
  • Departure date and time (We now offer a schedule flexibility).
  • The travelers numbers and types of passengers.
  • Class of service.
  • Train number (optional)
  • If you have special needs, you have now a dedicated space to explain your needs. 

Please create only one itinerary per train. If you have a connecting train to reach your destination, please create as many itineraries as the number of trains you need to book.

Save your first itinerary to create a new one by clicking on Add itinerary.

When you are ready use Continue to trip Summary to review and Send your Group Request.


View my request

You will be able to view and follow your booking in My bookings in the Groups tab. 

You can use the Quick search to find your reservation or filter by Ticketing Time Limit, Modification Date or 1st date or travel.

The TTL is clearly identified in blue and will appear in RED from 15 days before departure to advise you that the PNR is going to expire.

Status

The status will be updated during the booking process.

Please find below the different possible status  in the system and their definition:

Itinerary

Open your itinerary here in your "Trip Summary":

 

On the left "surrounded in pink" here you'll find the original request you created and on the right "surrounded in blue" in our example, the final proposition from our group department updated according to the trains availabilies:

In each itinerary you'll retrieve all the details, the billing details, tickets and send a comment to our group department.

Communication

You can now contact us if you have any comment about your reservation through the itinerary. 

Use the "Conversation" function to add a new comment about your itinerary. Our group department will respond as soon as possible. 

Issuance Request

If you want to reduce the number of passengers initially requested, please use the itinerary and the "Billing details" to update the number of passengers:

Enter the number of passengers you need and do not forget to click on "Apply" before submitting the update.

If you don't want to issue the itinerary you can request the cancellation of the itinerary by using the dedicated button:

Tickets

The e-tickets will be provided by our group department and available at the bottom of the page:

Video Tutorial

Please find here a video tutorial.

After Sales

After issuance in case of modification or cancellation, please add a comment by selecting the corresponding subject, describe your request and send the comment:

FAQ

How can I share my feedback regarding the new groups tool / process?


To alert us about any problem you would encounter, please contact us via the usual channels. This will allow us to provide the assistance you need in a timely and efficient manner.


May I increase the number of passengers in my itinerary?

If you need to increase the number of passengers please create a new itinerary. You won't be able to increase the number passengers in a existing itinerary. If you add a superior number you'll have an error message.