Groups - Conditions


	Rail Portal		MyRailEurope (legacy)
	Online	Offline		Online	Offline
SNCF Domestic	✔	✔	Eurostar Red	❌	✔
Eurostar	❌	✔	Deutsche Bahn	❌	✔
Lyria TGV	✔	✔	Eurostar BLUE	❌	✔
France Italy TGV	✔	✔	Swiss Group Luggage Service	❌	✔
France Brussels TGV	✔	✔	2025 - 2026 Groups Booking Horizon Calendar
France Germany TGV	✔	✔	After sales conditions
France TGV	✔	✔	Net/ Commissionable Group Products
France Spain TGV	✔	✔	Catering Service for Group Reservations
Renfe	❌	✔
Italo	❌	✔
OEBB	❌	✔
LNER	❌	✔
Polrail	❌	✔
Comboios di Portugal	❌	✔
GoldenPass Line	❌	✔
SBB	❌	✔
Glacier Express	❌	✔
Bernina Express	❌	✔
Trenitalia	❌	✔
Czech Railways	❌	✔
Gotthard Panorama Express	❌	✔
FJORD TOURS	❌	✔
Caledonian Sleeper	❌	✔
Iryo	❌	✔
Deutsche Bahn	✔	❌
European Sleeper	❌	✔
Gottardino	❌	✔
VR Train	❌	✔

Check the details per rail operator below including ticketing methods, TTL,etc.:

Eurostar RED (Formely Thalys)
Eurostar BLUE
Glacier Express
Bernina Express
Comboios de Portugal
Swiss Domestic SBB
Trenitalia
Italo - NTV
LNER
RENFE
Polrail / OEBB
Deutsche Bahn
GoldenPass
Czech Railways
France TGV
France Spain TGV
France Italy TGV
Paris Luxembourg TGV
France Brussels TGV
TGV Lyria
France Germany TGV
AVANTI
Fjord Tours
Caledonian Sleeper
Iryo
European Sleeper
Swiss Group Luggage Service
Gottardino
VR Train

Eurostar RED (Formely Thalys)

Ticketing method: Print @ Home.

Where to address booking request: MyRailEurope.

Net / commissionable: Net

	Eurostar Red
Fare	Net
Deposit	-The payment of a deposit of 20% is required within 09 days after booking. - If the deposit is not paid within 09 days, the booking expires and is automatically cancelled. - Deposit is not refundable - The deposit is paid in the currency in which the booking is created. - If you change your booking before the deposit has been received, the amount of the deposit will be recalculated.
Balance	- Balance must be paid 30 days before the day of departure - If the booking is made less than 38 days before the departure date, the balance must be paid in full. - If the balance is not paid 30 days before departure, the booking is automatically cancelled and the deposit will not be refunded. - If you change your booking after the deposit has been received but before the balance has been paid, the balance will be recalculated. - If you change your booking after the deposit has been received but before the balance has been paid, the date on which the balance is due will not change.
TTL	30 days before departure
Available travel classes	Eurostar Standard, Eurostar Plus, Eurostar Premier
Type of passengers	adult: 25 + years child: 4 -11 years youth: 12-25 years
Booking horizon	180 days before departure with fixed sales opening dates
Exchange	- Free exchange until 30 days before departure - Less than 30 days before departure, tickets are not exchangeable - The number of passengers can be changed. However, the group must always comprise at least 10 passengers. - There is no exchange fee, but the price difference between the original tickets and the new tickets must be paid. If the new price is lower, the price difference will not be refunded. - Exchanged tickets stay under the same PNR - You can change to a different travel class (Standard to Comfort or Premium, or Premium or Comfort to Standard) but the price difference is never refunded*.
Refund	- 80% refundable until D-30 - 50% refundable between D-30 and D-12 - Not refundable less than 11 days before departure - Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Additional conditions	- You cannot change the type of passenger (from adult to child, for example). - You cannot add a passenger to an existing PNR - According to the new policy from the rail carrier, there is a 20 EUR fee per person if you wish to change the group name once seats are on hold. Therefore, we kindly request that you enter the correct group name in the itinerary and avoid using special characters or numbers, as these cannot be accepted as a valid group name.
Special process necessity carrier's approval	More than 50 passengers

Eurostar BLUE

Ticketing method: Print @ Home.

Where to address booking request: MyRailEurope.

Net / commissionable: Net

All new Eurostar blue booking requests made from 4th November 2024 will belong to the new group range and sales policies.

For travel after 14 December 2024:

Fare	Net
Deposit	- The payment of a deposit of 20% is required within 21 days after booking. - If the deposit is not paid within 21 days, the booking expires and is automatically cancelled. - Deposit is not refundable - If you change your booking before the deposit has been received, the amount of the deposit will be recalculated.
Balance	- Balance must be paid 35 days before the day of departure - If the booking is made less than 30 days before the departure date, the balance must be paid in full. - If the balance is not paid 35 days before departure, the booking is automatically cancelled and the deposit will not be refunded. - If you change your booking after the deposit has been received but before the balance has been paid, the balance will be recalculated. - If you change your booking after the deposit has been received but before the balance has been paid, the date on which the balance is due will not change.
TTL	35 days before departure
Available travel classes	Eurostar Standard, Eurostar Plus, Eurostar Premier
Type of passengers	adult: 25 + years child: 4 -11 years no more Youth fare (Youths will get adult fares)
Booking horizon	180 days before departure with fixed sales opening dates
Exchange	- Free exchange until 35 days before departure - Less than 35 days before departure, tickets are not exchangeable - The number of passengers can be changed. However, the group must always comprise at least 10 passengers. - There is no exchange fee, but the price difference between the original tickets and the new tickets must be paid. If the new price is lower, the price difference will not be refunded. - Exchanged tickets stay under the same PNR - You can change to a different travel class, but the price difference is never refunded*.
Refund	- 80% refundable until D-35 - 50% refundable between D-35 and D-12 - Not refundable less than 11 days before departure - Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Additional conditions	- You cannot change the type of passenger (from adult to child, for example). - You cannot add a passenger to an existing PNR - According to the new policy from the rail carrier, there is a 20 EUR fee per person if you wish to change the group name once seats are on hold. Therefore, we kindly request that you enter the correct group name in the itinerary and avoid using special characters or numbers, as these cannot be accepted as a valid group name.
Special process necessity carrier's approval	More than 99 passengers

Glacier Express

Introduction

Traveling as a group has never been more scenic or seamless than on the Glacier Express, with its panoramic windows, comfortable seating, and group-friendly services. Welcome to Switzerland!

Routes

St. Moritz <> Zermatt / Brig / Andermatt / Chur
Zermatt <> Brig / Davos / Chur / Andermatt
Andermatt <> Chur / Zermatt / Filisur / Brig
Tiefencastel <> Andermatt / Brig / Zermatt

Operating period

2025 up to 11 October 2025
2026 Winter from 6 December 2025 to 01 May 2026 / Summer from 2 May 2026 to 10 October 2026

Booking Horizon
Group reservations can be submitted at any time. Early reservations are recommended.

Where to address booking request: Rail Portal

Bookable class (depending on availability): 1^st & 2^nd Class, Excellence Class. Seat reservation is mandatory

Fares Net i.e. not commissionable to you so you can add your own mark up

HOLD Option: Yes

Ticketing Time Limit 35 days before train's departure date

Ticketing Method E-ticket + Seat reservation ticket as a PDF + booking confirmation with seat allocation

Group conditions

- Minimum 10 people to take advantage of a 30% discount off the individual point-to-point ticket fare.
- Children up to 6-years-old travel free of charge; from 6 to 16: 50% discount on the group point-to-point ticket
- Compulsory seat reservation (the seat reservation fee is to be paid in full by all and any types of passengers).
- Groups are seated together in the same carriage whenever possible
- The maximum group size in 1st class is 36 people vs. in 2nd class: 70 people in Summer (03 May to 11 October 2025) and 48 people in Winter (from 12 October 2025).
- Final confirmation details (train number, carriage and seat allocation) will be sent to you approximately 30 days before the train’s departure date.

- If the group travels with Swiss pass, participants will not have to pay for the open ticket, only the seat reservation (surcharge).

After Sales conditions

Type of Change	Time Before Departure	Conditions
Group Cancellation	Up to 33 days	Free of charge
32 to 17 days	€1100 per group
16 days or no-show	Total amount of the group booking charged
Reduction in number of travelers or route	Up to 33 days	Free of charge
32 to 17 days	Actual fare price or max €110 per person
16 days or no-show	100% of the official fare price incl. supplement

Miscellaneous information

Catering on board: possible, upon request to group team (minimum 10 luggage)
To enhance Your Clients’ Rail Experience, you can now easily request Swiss door-to-door luggage service for your groups, more details HERE

Bernina Express

Ticketing method: Print @ Home

Where to address booking request: Rail Portal.

Net / commissionable: Net

Cancelation of Groups (applies to waiting list bookings as well; postponing a booked journey is considered a cancellation)

Up to 33 days before the travel date: No charge
From 32 to 17 days before the travel date: 550 CHF per group
From 16 days before the travel date or in case of a no-show: 100% of the group booking will be invoiced (this includes open tickets + seat reservations)

Reduction of the Number of People or Shortening the Route

Up to 33 days before the travel date: No charge
From 32 to 17 days before the travel date: 40 EUR per person (If the official fare, including supplements, is less than the reduction amount, the official fare applies)

From 16 days before the travel date or in case of a no-show: 100% of the official fare price, including supplements

Change of Travel Date or Group Booking to Another Bernina Express Train

A fee of 550 CHF will apply for changes to the travel date or to switch the group booking to a different Bernina Express train.
Changing the booking to a regional train will be subject to the same fees as for a group cancellation.

Cancellation conditions do apply to the panoramic trains only (excluding the Regional Bernina trains Tirano-St. Moritz), with the below listed trains (Panoramic train numbers start with number "9xx" while regional trains don't):

Chur <> Tirano: 950 / 951 / 952 / 955
St. Moritz <> Tirano: 971 / 973 / 975
Tirano <> St. Moritz: 972 / 974 / 976

Regional trains on the Bernina line (Tirano-St. Moritz)

Free of charge cancellation up to 23 days after receipt of the first confirmation.
From 24 days after receipt of 1st confirmation AND up to 33 days before the travel date, 100% of the fare for the reserved stretch, up to a maximum of 150 CHF. This means if your total fare is CHF 200, you'll only pay CHF 150; if it's CHF 70, you'll pay CHF 70. This applies after the 23-day free of charge cancellation window has passed.
From 32 days to 17 days before the travel date: 100% of the fare for the reserved stretch, up to a maximum of 250 CHFThis means if your total fare is CHF 200, you'll only pay CHF 200; if it's CHF 70, you'll pay CHF 70. This applies after the 23-day free of charge cancellation window has passed.
From 16 days to 3 days before the travel date or in case of no-show: 100% of the fare for the reserved stretch, up to a maximum of 500 CHFThis means if your total fare is CHF 200, you'll only pay CHF 200; if it's CHF 70, you'll pay CHF 70. This applies after the 23-day free of charge cancellation window has passed.
No-show: 100% of the ticket price and the seat reservation will be charged
Usage of another train: 100% of the fare for the reserved stretch (Please note: the ticket is only valid for the reserved train. If a different train is used, the ticket will be collected by the train staff)

Reduction in number of passengers or shortening the route

Up to 23 days after receipt of the first confirmation, cancellation is free of charge.
From 24 days after receipt of the first confirmation and up to 17 days before the travel date, 25% of the fare for the reserved stretch
From 16 days to 3 days before the travel date, 50% of the fare for the reserved stretch
From 2 days before the travel date, 100% of the fare will be charged
No-show: 100% of the fare will be charged

Changing the booking to a regional train is subject to the same fees as a group cancellation.

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Minimum number of persons: 10 (seat reservation is mandatory

Groups are seated together in the same carriage whenever possible

Final confirmation details (train number, carriage and seat allocation) will be sent to you approximately 30 days prior departure.

The maximum group size in 1st class is 36 people vs. in 2nd class: 70 people in Summer (03 May to 11 October 2025) and 48 people in Winter (from 12 October 2025).

Ticketing Time Limit:

D-35

HOLD Option: Yes

To enhance Your Clients’ Rail Experience, you can now easily request Swiss door-to-door luggage service for your groups, more details HERE

Comboios de Portugal

Ticketing method: Print @ Home.

Where to address booking request: Rail Portal.

Net / commissionable: Net

After sales:.

Non refundable, non exchangeable.

Please be advised that group booking fees are non-refundable and are not included in ticket refunds.

Booking Horizon:

D-60.

Ticketing Time Limit:

Instant purchase.

HOLD Option:No.

Swiss Domestic SBB

Introduction:

Routes

All domestic Swiss routes are eligible for group bookings.

Operating Period

Available all year round.

Booking Horizon

Sales open 2 months prior to the departure date

Where to Address Booking Requests

All requests must be handled through the Rail Portal.

Bookable Class

Standard and Comfor class

Hold & TTL Policy

Seat reservations can be put on hold.
Point-to-point tickets are instant purchase only.
The journey must be confirmed at least 15 days before departure.

Ticketing Method

Print@home tickets are issued for both seat reservations and group travel.

Group Conditions

A minimum of 10 passengers is required to qualify for a group ticket.
Seat reservation is free of charge for SBB domestic trains.
o Exception: Seat reservation is not free for panoramic trains:
§ Glacier Express
§ Bernina Express
§ Gotthard Panorama Express
§ GoldenPass Line

SBB (Swiss Federal Railways)
Passenger Type	Age Range	Fare/Seat Policy
Child	0 – 5.99 years	Travel free if sharing a seat/bed with a parent. Ticket must be bought if separate seat is needed.
Youth	6 – 24.99 years	Pays half of the adult fare.
Adult	25 years and above	Pays full adult fare.

After Sales Conditions

Vary depending on fare type and conditions selected in the Rail Portal.

Miscellaneous Information

Group booking process is divided into two parts, and it is recommended to create two separate itineraries:
o SBB Seat Reservation – Product family: SBB_ERA
o SBB Point-to-Point Ticket – Product family: SBB_PTP

Trenitalia

Introduction

Routes

Florence < > Venise

Florence < > Rome

Naples < > Rome

Rome < > Venise

Florence < > Naples

Milan < > Rome

Florence < > Milan

Bologne < > Venise

Podova < > Rome

Bologne < > Rome

Rome < > Verone

Florence < > Verone

Milan < > Basel

Operating period

All year long

Booking Horizon

Trenitalia Domestic trains - 180 days prior train's departure date

Trenitalia International trains - 90 days prior train's departure date

Where to address booking request : Rail Portal

Bookable Class

Standard / Comfort

Hold & TTL

TTL : D-30

Hold option : Yes

Booking on Hold before Issuance :

If cancelled up to 33 days before Train Departure Date => no penalties, bookings can be cancelled for free.

If cancelled or not confirmed in between 33 days and 8 days before Train Departure Date => you’ll be charged 5€ penalty per pax + any partial pax reduction is charged 5€/pax.

If cancelled or not confirmed in less than 8 days before Train Departure Date => you’ll be charged the all amount (=100% penalty)

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Method

Print @ Home.

Group Conditions

Passengers information is compulsory for tickets issuance.

A free ticket will be provided for every 12 paying people up to a maximum of 5 free tickets.

Note: To proceed with the Trenitalia group bookings, we would require a passenger list for all travelers.

Please include the following information in an Excel spreadsheet and email it to groups@raileurope.com. Please provide the booking number in the subject line.
Column A: Last name.Column B: First name.Column C: Date of Birth (DD/MM/YYYY).

After Sales Conditions after issuance

For International EC/IC Trains:
80% refundable up to 14 days before departure
50% refundable from 8 to 13 days before departure
Non-refundable less than 7 days before departure

For Domestic trains within Italy:
•Refundable at 80% until midnight of the 5th day before train departure date.

Miscellaneous information

Executive Class is not available for groups. Premier Executive Class can be booked on your Rail Portal for individual travelers only as there are only 8, 10 or 12 seats available, depending on the equipment and availability at time of booking.

Italo - NTV

Introduction

Top Routes

Venice <> Florence / Rome/ Bologna/ Turin/ Milan

Florence <> Rome / Naples/ Turin/ Verona

Rome <> Naples / Bologna/ Padua / Turin/ Verona

Milan <> Rome / Naples/ Florence

Naples <> Venice / Padua/ Turin/ Verona

Operating period

All year long

Booking Horizon

Trains are open for sale for travel until end of December 2025.

Where to address bookingrequest?

Rail Portal.

Net / commissionable

Commissionable

Bookable Class

Smart and Prima

Hold & TTL

TTL:30 days before Train Departure date (IMPORTANT: TTL extension is not possible for Italo)

Booking on hold & beforeissuance Italo - NTV:

If you cancel within 30 days of the departure date, the deposit of 5 EUR per personwillbenonrefundable. To avoidgettingthisfeechargeditis important to update the decisionbeforeTTL. IMPORTANT: TTL extension is not possible.

Ticketing Method

Print @ Home

Group Conditions

Specialfares for seriesdepartures.

Series = 10 departures on the same route for 25 pax minimum.

"To book/issue group tickets, the tour leader's name is required. The tour leader should bring the complete list of passengers on board. It is no longer required on the group ticket"

After Sales Conditions

Once issued the bookingis Non-refundable, non-exchangeable.

Please be advised that group booking fees are non-refundable a

nd are not included in ticket refunds

Miscellaneous information

NTV - Age policy
Passenger Type	Age Range
Child	0 – 12.99 years
Youth	N/A
Adult	13 years and above

LNER

Introduction:

Booking group travel with LNER is smart and convenient. Groups enjoy reserved seating, dedicated booking support, and a smooth, eco-friendly journey with free Wi-Fi and onboard refreshments. Perfect for schools, businesses, or leisure trips.

Routes

York ↔ Edinburgh (Waverley, city centre)
Glasgow ↔ London King’s Cross
Preston (Lancs) ↔ Liverpool
London King’s Cross ↔ Edinburgh (Waverley, city centre)
Leeds → London King’s Cross
Stirling → London King’s Cross
Newcastle → London King’s Cross
York → London King’s Cross

Operating period All year long

Booking Horizon

Week days services: 24 weeks

Weekends and holidays: 12 weeks

Where to address booking request : Rail Portal

Bookable Class 1^st & 2^nd Class

Hold & TTL Group bookings are quoted, subject to instant purchase

Ticketing Method E-ticket / PAH Print@home ticket

Group Conditions

Minimum 10 persons travelling together to take advantage of group fares
This is a quotation only, as instant purchase is required. Fares and seats are subject to availability at the time of booking.
This is a non-commissionable e-ticket, but you may apply your own markup.
Price is printed on the PDF in local currency.
Once issued, tickets are non-exchangeable, non-refundable, and non-modifiable.
The total price includes administrative and payment transfer fees
Luggage Policy
Each passenger may bring up to three items of luggage, including:
One large suitcase
One carry-on bag
One small handbag
Please note:
Luggage space on board is limited, and we ask passengers to adhere strictly to the allowance to ensure a comfortable journey for all.
Small and medium bags, including cabin-sized suitcases, travel holdalls, and weekend bags, should be stored in the overhead racks or under the seat in front.
Larger suitcases should be placed in the designated luggage racks at the ends of the coaches, where space is restricted.

After Sales Conditions

Once the tickets are issued, they are non exchangeable, non refundable, non amendable.

Miscellaneous information

👥 LNER Age Policy Table
Passenger Age	Category	Fare Type
0 – 17 years (inclusive)	Child	Child fare
18 years and above	Adult	Adult fare (full)

Complimentary Meals:
Passengers travelling in First Class for journeys of 70 minutes or more are offered a complimentary meal, subject to availability.
Weekend Travel:
On weekend services, hot meals are not available under the Weekend First Class offer. Instead, passengers will be offered:
o Complimentary tea, coffee, soft drinks (no alcohol)
o A selection of snacks, which may include sandwiches

RENFE

Introduction

Routes

Spain to Spain (domestic)

Barcelona <> Madrid

Madrid <> Sevilla

Séville <> Malaga

Ciudad Real <> Cordoba

Cordoba <> Grenada

Malaga <> Barcelona

Lyon <> Barcelona (international route)

Operating period

All year long

Booking Horizon

150 days prior to the train's departure date.

Where to address booking request

Rail Portal

Net / commissionable

Commissionable

Bookable Class

Comfort / Standard

Group Conditions

Hold & TTL

TTL: D-30

HOLD Option : Yes for groups of 26 or above.

Instant purchase for groups less than 26 pax.

Ticketing Method

Print @ Home

After Sales Conditions

No refund for charter train.

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Once issued, changes are not allowed. No modification nor partial cancellation. The ticket must be cancelled for the whole group.

For Standard or Comfort seats 30% penalty up to 4 days before departure.

Premium fare has a 5% penalty up to 4 days before the departure. Cancellation closer to departure has 75% penalty.

After issuance, tickets are non refundable, non exchangeable.

Miscellaneous information

Renfe - Age policy
Passenger Type	Age Range
Child	0 – 12.99 years
Youth	N/A
Adult	13 years and above

Polrail / OEBB

Ticketing method: Print @ Home / Paper Tickets.

Where to address booking request: Rail Portal.

After sales:.

Non refundable, non exchangeable.

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Time Limit:

Instant purchase.

HOLD Option: No.

Comments:

Passengers information is compulsory for tickets issuance.

The International Day trains from Austria to Hungary, Poland, Slovakia.

Deutsche Bahn

Group bookings on German trains—whether domestic or cross-border—offer travel agencies a valuable opportunity to provide clients with flexible, cost-efficient, and sustainable travel solutions, making it essential for agents to master the group booking process and conditions to ensure smooth and successful ticket sales.

Routes

- All domestic trains within Germany
- Cross-border trains (e.g.: Berlin <> Warsaw, Germany <> Switzerland trains)

Operating period All year long

Booking Horizon 180 days prior train's departure date

Where to address booking request- My Rail Europe (offline: groups of more than 30 persons).- Rail Portal: group bookings online from 10 to 30 passengers (more information HERE)

Bookable Class 1^st & 2^nd class

Hold & TTL
Offline bookings (more than 30 persons):
- instant purchase
- 6€ per person non-refundable deposit in case of space required to be held until a TTL of 30 days prior train’s departure date (seat reservation and ticketing time limit is guaranteed).

Online group bookings (up to 30 persons):
- instant purchase, no hold option, no deposit

Ticketing Method
Offline bookings (more than 30 persons): paper tickets
Online group bookings (up to 30 persons): print @ home ticket, accessible immediately after booking).

Group Conditions
Minimum 10 persons to take advantage of discounted group fares

After Sales Conditions
Free of charge until 16 days before departure
From 15 days to 3 days prior departure = 5 € per pax
2 days prior departure date = 100% penalty fees.

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Miscellaneous information
Hold option is possible with a compulsory 6€ per person non-refundable deposit on offline group bookings made for groups of more than 30 persons.

GoldenPass

Introduction:

Treat your groups to an unforgettable journey aboard the GoldenPass, a panoramic train ride through Switzerland’s most breathtaking landscapes, combining comfort, authenticity, and unique moments of togetherness in an exceptional setting. Ready to boost your group sales with GoldenPass? Here’s everything you need to know to sell this iconic Swiss train experience with confidence.

Routes Luzern <> Interlaken / Engelberg

Operating period 365 days a year

Booking Horizon anytime, the earlier the better (group sales are open until Summer 2026)

Where to address booking requests Rail Portal

Bookable Class 1^st & 2^nd

Fares Net

Hold option yes

TTL 30 days before train’s departure date

Ticketing Method Print@Home

Group Booking Conditions

Category	Condition	Fee
Luzern-Interlaken	*Cancellation*	Up to 17 days before travel	FREE
	16 to 10 days before travel	€150.00 / group
	9 days before travel	€300.00 / group
	No show	€500.00 / group
	*Reduction in Participants*	Up to 10 days before travel	FREE
	9 days before travel	100% of fare incl. reservation fee (max. €300.00)
	*Rebooking*	Up to 10 days before travel	FREE
	9 to 4 days before travel	€200.00 / group
	Short-term rebooking (missed train)	€300.00 / group
Luzern-Engelberg	*Cancellation*	Up to 17 days before travel	FREE
16 to 10 days before travel	€150.00 / group
9 days before travel	€300.00 / group
No show	€500.00 / group
*Reduction in Participants*	Up to 10 days before travel	FREE
9 days before travel	100% of fare incl. reservation fee (max. €300.00)
*Rebooking*	Up to 10 days before travel	FREE
9 to 4 days before travel	€200.00 / group
Short-term rebooking (missed train)	€300.00 / group

Miscellaneous Information 10 days before the trip, you will receive the group ticket by e-mail along with the seat assignment. On the train, tours guides must show the group e-ticket and the confirmation of the seat reservation

Czech Railways

Introduction

Discover the ease of group travel in the Czech Republic with Rail Europe—enjoy scenic routes, comfort, and great value, while ensuring smooth planning by following our group booking guidelines.

Routes
Domestic: Prague <> Brno / Ostrava / Karlovy Vary / Český Těšín and many more
International: Prague <> Berlin / Budapest / Vienna

Operating period All year long

Booking Horizon
- International day/night trains: from 140 to 180 days before train's departure date
- Prague <> Budapest / Berlin / Vienna: 180 days before train's departure date
- Domestic Czech trains (e.g.: Prague-Brno / Ostrava) 60 to 90 days before train's departure date

Where to address booking requests Rail Portal

Bookable Class 1^st & 2^nd

Hold & TTL Instant Purchase, quotation only (no hold option)

Ticketing Method Paper Ticket

Group Conditions At least 20 passengers

After Sales Conditions Non refundable, non exchangeable.

Miscellaneous information paper tickets are net (not commissionable to you)

France TGV

Introduction

Group bookings on French domestic high-speed trains offer travel agencies a reliable way to provide clients with fast, comfortable, and cost-effective travel across France—making it essential to understand Rail Europe's group booking process and conditions to ensure smooth transactions and optimal customer service.

RoutesAll domestic French routes from Paris <> Avignon, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Strasbourg and many more!

Operating periodall year longGroup sales open per period (currently open for sales for travel until 13 December 2025)

Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class
1st & 2nd class

France TGV ONLINE available for groups up to 60 pax ONLY

Hold option Yes

Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement

France TGV OFFLINE available for groups from 61 pax

Hold option yes

Ticketing Time Limit (TTL)
- If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD*
- If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days
-If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD*
- If group booking is done between 18 days and departure date, no TTL (instant purchase)

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)

Ticketing Method
Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement

Group Conditions- Minimum 10 people travelling together to take advantage of group fares
- Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years), Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased

After Sales Conditions
- 100% refundable up to 49 days before the train’s departure date
- 50% refundable from 48 days and 15 days before train’s departure date
- From 14 days before train’s departure date, the booking is neither refundable, nor exchangeable, nor modifiable
Full Flex group tickets (in 1^st Class only) are 100% refundable up to 7 days before train departure date, thereafter no refunds are allowed

Miscellaneous information

- TER Trains (French Regional Trains) are no longer available for groups except for Normandy regional trains. You can purchase tickets for TER with Individual fares in the Rail Portal.
- Groups are not allowed to access the Salon Grand Voyageur.
- Catering possible onboard -quote on request to Rail Europe Group Department.
- Privatization possible upon request to Rail Europe Group Department

France Spain TGV

Introduction

Group bookings on high-speed trains between France and Spain provide travel agencies with a valuable opportunity to offer clients a fast, comfortable, and cost-effective travel experience—making it essential to understand Rail Europe's group booking procedures and conditions to ensure efficient sales and smooth coordination.

Routes Paris <> Barcelona (intermediate stations: Valence, Nimes, Montpellier, Figueras, Gerona)

Operating period All year long

Booking Horizon Group sales open per period (currently open for sales for travel until 13 December 2025)

Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class
1^st & 2^nd class

France – Spain TGV ONLINE available for groups up to 60 pax ONLY

Hold option Yes

Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

France - Spain OFFLINE available for groups from 61 pax

Hold option yes

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)

Ticketing Method
Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement

After Sales Conditions
- If tickets are not used, 75% refundable up to 30 days before train departure.
- Then 50% refundable up to 12 days before departure.
- Thereafter, no refund allowed
- Exchanges: Non-exchangeable

Miscellaneous information
Catering / privatization upon request to the group department (no guarantee to offer such services on all trains).

France Italy TGV

Introduction

Group bookings on high-speed trains between France and Italy provide travel agencies with a valuable opportunity to offer clients a fast, comfortable, and cost-effective travel experience—making it essential to understand Rail Europe's group booking procedures and conditions to ensure efficient sales and smooth coordination.

Routes

Paris <> Oulx/ Sestrières, Turin, Milan
Mâcon, Chambéry <> Turin, Milan

Operating period All year long

Booking Horizon
Group sales open per period (currently open for sales for travel until 13 December 2025)

Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class
1 ^st & 2^nd class

France – Italy TGV ONLINE available for groups up to 60 pax ONLY

Hold option Yes

Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

France - Italy OFFLINE available for groups from 61 pax

Hold option yes

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)

Ticketing Method
Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement

Miscellaneous information
Catering / privatization upon request to the group department (no guarantee to offer such services on all trains).

Paris Luxembourg TGV

Ticketing method: Print @ Home.

Where to address booking request: Rail Portal.

Net / commissionable: Commissionable

Paris Luxembourg TGV ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Rail Portal.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

12 days before the train departure date, the booking is non- refundable, nor exchangeable.

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53

If booking done between D-59 to D-50 --> TTL D-43 If booking done between D-49 to D-30 --> J-23

If booking done between D-29 to D-20 --> J-10

If booking done between D-9 to D-3 --> J-1

HOLD Option: Yes

Paris Luxembourg TGV OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Rail Portal.

After sales:

100% refundable up to 50 days before the train departure date.

50% refundable from 49 days up to 15 days before train departure date.

14 days before the train departure date, the booking is non- refundable, nor exchangeable.

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.

If booking done between D-12 & after --> not reservable. TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

France Brussels TGV

Introduction

Group bookings on high-speed trains between Brussels and the French Provinces offer travel agencies a powerful way to deliver fast, seamless, and cost-efficient travel solutions to their clients—making it essential to understand Rail Europe's group booking conditions and procedures to ensure smooth operations and maximize customer satisfaction.

Routes Brussels <> French Provinces destinations (e.g. Bordeaux, Lyon, Marseille etc.)

Operating period All year long

Booking Horizon
Group sales open per period (currently open for sales for travel until 13 December 2025)

Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class
1 ^st & 2^nd class

France – Brussels TGV ONLINE available for groups up to 60 pax ONLY

Hold option Yes

Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

France - Brussels OFFLINE available for groups from 61 pax

Hold option yes

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)

Ticketing Method
Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement

After Sales [BD1]
- 100% refundable up to 49 days before the train’s departure date
- 50% refundable from 48 days and 15 days before train’s departure date
- From 14 days before train’s departure date, the booking is neither refundable, nor exchangeable, nor modifiable

Miscellaneous information

Catering / privatization upon request to the group department (no guarantee to offer such services on all trains).

[BD1]Pour une annulation/modification : jusqu'à 46 jours avant départ, aucune retenue ; entre 45 et 12 jours avant départ, retenue de 50%. Non remboursable/modifiable à partir de 11 jours avant départ. Retenue calculée sur la valeur de chaque place annulée. Pour en savoir plus, consulter nos CGV.

Tarif groupe valable pour 10 voyageurs minimum voyageant ensemble (excepté parcours en pré ou post acheminement). Etre âgé de + de 28 ans le jour du départ. Justificatif à présenter.

Lyria

TGV LYRIA Group Travel – Paris to Switzerland

Offer your clients a premium group travel solution with Lyria’s high-speed trains connecting Paris to major Swiss cities. Designed for comfort and efficiency, Lyria is the ideal choice for corporate, educational, and leisure groups.

Routes Paris <> Geneva / Lausanne / Basel / Zurich

Operating period All year long

Booking Horizon Group sales open per period (currently open for sales for travel until 13 December 2025) * *Later periods will be communicated as soon as the train operating company provides an official calendar.

Where to address booking request Rail Portal (for Online & Offline bookings) Group fares booked online are available for groups up to 60 persons. Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class 1st & 2nd Class

TGV LYRIA ONLINE available for groups up to 60 pax ONLY

Hold option yes

Ticketing Time Limit (TTL) - If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD* - If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days -If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD* - If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

TDD* = Train’s Departure Date TTL applies on business days only (Monday to Friday)

Ticketing Method Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement

TGV LYRIA OFFLINE available for groups from 61 pax

Hold option yes

Ticketing Time Limit (TTL) - If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD* - If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days -If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD* - If group booking is done between 18 days and departure date, no TTL (instant purchase)

TDD* = Train’s Departure Date TTL applies on business days only (Monday to Friday)

Ticketing Method Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement

Group Conditions - Minimum 10 people travelling together to take advantage of group fares - Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years), Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased.

After Sales Conditions - 80% refundable up to 30 days before the train departure date. - 70% refundable from 29 days up to 8 days before train departure date. - 7 days before the train departure date, the booking is neither refundable, nor exchangeable, nor modifiable

Miscellaneous information - Catering service is possible for groups on TGV Lyria trains at additional expense. More information HERE - Charter or Privatization may be possible, please contact group team.

France Germany TGV

Ticketing method: Print @ Home.

Where to address booking request: Rail Portal.

Net / commissionable: Comissionable

France Germany ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Rail Portal.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

12 days before the train departure date, the booking is non refundable, nor exchangeable

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53

If booking done between D-59 to D-50 --> TTL D-43

If booking done between D-49 to D-30 --> J-23

If booking done between D-29 to D-20 --> J-10

If booking done between D-9 to D-3 --> J-1

HOLD Option: Yes

France-Germany TGV OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Rail Portal.

After sales:

100% refundable up to 50 days before the train departure date.

50% refundable from 49 days up to 15 days before train departure date.

14 days before the train departure date, the booking is non refundable, nor exchangeable

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

AVANTI

Introduction

UK train travel combines comfort, speed, and stunning scenery, making it the ideal choice for group journeys that impress clients and simplify planning. Here’s all what you need to know about group bookings in the UK!

Routes
From/to London: Birmingham, Edinburgh, Glasgow, Liverpool

Operating periodall year long

Booking Horizon
Travel can be confirmed 52-24 weeks prior to departure on weekday services (Monday to Friday), excluding Bank Holidays, for groups of 10 or more passengers travelling together on the same service.

Weekend and Bank Holiday Travel can be confirmed 12 weeks prior to departure, or as soon as Network Rail Maintenance schedules allow confirmed services.

Train times quoted at 52 weeks prior to departure are subject to change and will be confirmed 24-12 weeks prior to travel.

Seat reservations can only be confirmed 24-12 weeks prior to departure.

Where to address booking requestRail Portal

Bookable ClassFirst and Standard

Hold & TTLQuotation only, instant purchase required

Ticketing MethodPrint @ Home (e-ticket + seat reservation ticket as a PDF).

Group Conditions
Quotes are valid for 2 Business days from time of quoting, subject to availability. After this time, prices and availability are subject to change and will be re-quoted based on current availability.

Prices are not guaranteed until payment is made by the group team to the supplier.

Group Ticket discounts are based on at least 10 people travelling together on the same service(s) and are single (one-way) tickets. These tickets are for fixed trains.

After Sales Conditions (Group Fares)
32 or more days before travel: 90% of the ticket value will be refunded.
31 - 24 days prior to travel: 50% of the ticket value will be refunded.
23 - 18 days prior to travel: 25% of the ticket value will be refunded.
15 days or less prior to travel: No refund will be given.
On or after the date of the travel: No refund will be given.
The £10.00 admin fee will also be applied to all refunds.

Miscellaneous information
Child ages are 5-17 inclusive.

Luggage: there are three spaces to store luggage: above seats in the small overhead luggage racks, beneath seats and in the dedicated luggage areas by the doorways. Luggage cannot be placed on seats intended for fellow passengers.

Although there’s no weight restriction, luggage must be managed without additional assistance. The train company can carry anything (within reason) that fits on our train, however, if it exceeds the free allowance, we may need to charge extra for it on board the train.

You can bring:

- One item of hand luggage that can fit on a lap
- One larger item of luggage, not exceeding 30 x 70 x 90 cm in size
Please note: If the above limits are exceeded and the luggage cannot be carried on our train due to space limitations then a courier may be arranged by Avanti West Coast at the clients’ expense.

Fjord Tours

Introduction

Routes

Main destinations:

*Oslo

*Trondheim

*Kristiansand

*Geilo

*Bergen

*Stavanger

*Bodø

*Røros

Operating period

All Year

Booking Horizon

90 days

Where to address booking requests

Rail Portal

Bookable Class

Standard and Standard Plus

Hold & TTL

None

Ticketing Method

Instant purchase.

Group Conditions

Minimum 10 persons

After Sales Conditions

34-20 days before departure date: Up to 50% refundable.

19-10 days before departure date: Up to 10% refundable.

9 days: 100% charge

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Miscellaneous information

Passengers' information is compulsory for tickets’ issuance.

Caledonian Sleeper

Introduction

The Caledonian Sleeper lets you travel overnight in comfort and wake up ready to explore Scotland or London. For group bookings with Rail Europe, the booking conditions outline key details helping ensure a smooth, hassle-free trip.

RoutesCaledonian sleeper links over 40 stations between London and Scotland including 5 main stations: Aberdeen, Edinburgh, Fort Williams, Glasgow & Inverness.

Operating periodall year long.

Booking Horizon12 months.

Where to address booking request Rail Portal (please select couchettes when you make the request).

Bookable ClassDouble bed cabins with private en-suite shower room, breakfast included.
Club Twin with twin bunk bedroom with private en-suite shower room, breakfast included.
Class Twin with twin bunk bedroom, in room wash basin, breakfast available to purchase.
Accessible Double & Twin with double or twin bedroom, in room was basin, breakfast available to purchase.
Hold & TTLInstant purchase, no bookings on hold

Ticketing MethodE-ticket + Seat reservation ticket as a PDF
Upon issuance request, all passengers' names are required along with mobile phones

Group ConditionsGroup Ticket discounts are based on at least 8 people travelling together on the same service(s) and are single (one-way) tickets. These tickets are for fixed trains.

Child ages are 5-17 inclusive.

Each cabin is for solo occupancy or two guests travelling together: no sharing with strangers.

After Sales Conditions25% refund for cancellations made less than 60 days before the Train's Departure Date (TDD > 60)
No refund for cancellations made less 35 days or less before the Train's Departure Date (TDD ≤ 35)

Miscellaneous information- Free Wi-Fi to keep guests connected on the move
- Priority access to the Club Car for Caledonian Double & Club Room guests
- Electrical & USB charging points available
- It is possible to pre order dinner and/or breakfast

Iryo

Classes of service :

Find all information about Railway luggage here.

Where to address booking request: Rail Portal.

Net / commissionable: Net

We strongly advise you to specify which Spanish railway operator (Iryo or RENFE) you wish to travel with, as well as the required fare type.

Ticketing method – Two Options :
1. Global Print@Home: One ticket for the entire group (price not displayed).

2. Individual Print@Home: Each participant receives a separate ticket (price displayed).

By default, the Rail Europe Groups Department issues Global Print@Home tickets. If you prefer Individual Print@Home tickets, please specify your request in the Special Needs field or leave a comment at the time of issuance.

Sales conditions :

- Group acceptation rules : 45 days prior to departure

- Quotation only - Instant purchase required. Not commissionable e-ticket that you can markup. Fares and seats subject to availability at the time of booking.

- Free name changes up to 5 business days before departure.

- Passenger name list compulsory to issue the group ticket. Please send by passenger name list from an Excel file at groups@raileurope.com and add your itinerary number in your email subject.
Column A: Last name.
Column B: First name.
Column C: Date of Birth (DD/MM/YYYY).

After sales:

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Booking on hold & before issuance :

- Up to 35 days before departure: Free cancellations, provided the group has at least 10 passengers. Not refundable if there are less than 10 tickets to be cancelled

- 34 to 20 days before departure: Up to 15% of seats can be cancelled without fees; the rest will incur a 100% cancellation charge.

- Less than 16 days before departure: 100% cancellation fees apply.

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Time Limit:

D-33

European Sleeper

Introduction

Group bookings on overnight trains from Brussels to Prague offer travel agencies a unique opportunity to provide clients with cost-effective, comfortable, and environmentally friendly travel options, making a thorough understanding of the group booking process and conditions essential for successfully selling and managing group tickets.

Routes(night trains)
Brussels <> Prague (intermediate stops: Rotterdam, Amsterdam, Berlin, Dresden)

Operating periodAll year long
Brussels > Prague: departures on Mondays, Wednesdays & Fridays
Prague > Brussels: departures on Sundays, Tuesdays & Thursdays

Booking Horizon9 months before train’s departure date

Where to address booking request Rail Portal (please select couchettes when you make the request)

Bookable Class

Seats:

- 6 seats in a compartment
- privatization possible (not between the Netherlands and Belgium)
- seat reservations included, toilets are on the corridor

Couchettes:

- seats during the day, transformed into couchettes at night
- can be booked for max 6 persons or as a private compartment
- blanket, sheet and pillow are provided for all passengers
- women-only compartment available
- washrooms and toilets are on the corridor
- compartments can be locked from the inside
- breakfast, drinks & snacks can be purchased from the train crew

Sleepers: Single, Double, Triple

- comfortable mattress, made up bed (incl. blanket, sheets & pillows)
- women-only compartment available
- compartments can be locked from the inside
- wake-up call at the desired time
- washbasin in the compartment, toilets on the corridor
- towel & soap included
- charging point in the compartment
- breakfast & welcome drink included

Hold & TTLNo hold option, Instant purchase

Ticketing MethodPrint @ Home

Group ConditionsPlease note that each class is associated to the following kind of seats/couchette:
Seats → Budget Class
Couchettes (Shared and Private) → Classic Class
Sleepers → Comfort Class

After Sales Conditions3 different rates:
Easy Night = Non-refundable
Good Night = Mid flex until 65 days
Flex Night = Flex until 72 hours

Miscellaneous informationThe tour leader’s name is required. Please ensure it is provided at the time of issuance.
Group ticket fares are net, i.e. not commissionable to you so you can add your own mark up.

Swiss Group Luggage Service

Introduction

Routes

All domestic routes within Switzerland.

Operating Period

Available year-round.

Booking Horizon

Bookings can be made up to 15 days before the first day of transfer (from Hotel A to Hotel B).

Where to Address Booking Request

Through MyRE.

Bookable Class

No travel class differentiation.
One standard luggage transfer service is available.

Hold & TTL

Booking must be finalized at least 15 days prior to departure.

Ticketing Method

E-labels issued for luggage tracking and handling.

Group Conditions

Luggage Policy:
o Minimum: 10 items
o Maximum: 50 items
o Max weight per item: 23 kg
o Clients and tour leaders must be informed of the weight limit.
Hotel Coordination:
o Provide the group name as known by the hotel.
o If the group is not present during pick-up or delivery:
§ The hotel must be informed by the GSA or Tour Leader about the scheduled pick-up or delivery.
Pick-Up Process:
o Luggage must be ready at reception between 7:00 AM and 9:00 AM (as per order confirmation).
o Same-day delivery option:
§ Luggage may be consigned at the SBB counter at Zurich Airport by 12:30 PM (latest landing: 11:30 AM).
o Important:
§ If luggage is not ready at the agreed time:
SBB may charge for waiting time, additional trips, or refuse the transport.
On-time delivery is not guaranteed in such cases.
Delivery Information:
o Delivery by 7:00 PM (or 7:30 PM for Zermatt).
o Exact delivery time is stated in the order confirmation.

After Sales Conditions

Free cancellation up to 5 business days before transport.
Late cancellations (less than 5 business days) will incur 100% of the cost.

Miscellaneous Information

Ensure clear communication with hotels and group leaders.
Late luggage or lack of coordination may affect service delivery.
The service is ideal for tour groups looking for hassle-free luggage transfers between accommodations within Switzerland.

GOTTARDINO

Introduction:

The Gotthard Panorama Express offers a scenic journey between Lucerne and Lugano, combining a lake cruise with a panoramic train ride through the historic Gotthard route and Base Tunnel. With alpine views, comfortable coaches, and cultural highlights, it’s a memorable way to experience the heart of Switzerland.

Routes

Lucerne → boat on Lake Lucerne → Flüelen → train through the Gotthard tunnels → Lugano.

Operating period: from April to October

Booking Horizon: Reservations can be made from December for the following year’s season.

Where to address booking request Rail Portal
To travel from Luzern to Lugano or vice versa (steamboat + Gotthard Panorama Express train) please create 3 itineraries in your booking:

2 itineraries for travel on the steamboat: free of charge seat reservation plus group point-to-point ticket
1 itinerary for travel on the Gotthard Panorama Express Train to get a per person price including ticket and seat reservation

Net / commissionable: Net

Bookable Class 1st class (Comfort) only
Passengers with a 2nd class ticket must purchase a class upgrade as well as the supplement (seat reservation) to travel in the panorama train

Hold & TTL 35 days before train's departure date

Ticketing MethodE-ticket + Seat reservation ticket as a PDF + booking confirmation with seat allocation

Upon issuance request, please provide the team with group leader's:

First & last names
Cell phone number and/or e-mail ID
Date of Birth

Group Conditions

Minimum 10 persons travelling together
Compulsory seat reservation on the steamboat and the Gotthard Panorama train
Groups must be in possession of group point-to-point tickets covering both routes along with seat reservation and booking confirmation with seat allocation on the Gotthard Panorama Express Train
Seat reservation on the steamboat is communicated to the tour director by email and/or SMS 24hrs before the departure date of the steamboat
Seat reservation on the Gotthard Panorama train materialized by the e-ticket 'Supplement Gotthard Panorama Express groups'
On the Gotthard route between Arth-Goldau and Lugano, the train only operates panorama cars in 1st class; a 1st class ticket is required.
Passengers with a 2nd class ticket must purchase a class upgrade as well as the supplement (seat reservation) to travel in the panorama train

After Sales Conditions

Reservation on the Gotthard Panorama Express Train can be cancelled free of charge up until 15 days before train's departure date

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Miscellaneous information

🎟️ Gotthard Panorama Express – Age Policy
Age Range	Fare	Notes
0–5 years	Free	No ticket required. Must be accompanied by a paying adult.
6–15 years	50% of regular point to point ticket fare fare	Applies to both boat and panoramic train segments.
16 years and older	Full adult fare	Standard adult pricing.

💺 Panoramic Train Reservation Surcharge

In addition to the base fare:

All passengers aged 6 and above must pay a reservation supplement for the panoramic train segment.

Children under 6 do not require this surcharge if they don’t occupy a reserved seat. If you want a separate seat for them, the surcharge applies.

VR Train - Finland

Introduction

Travelling by train in Finland offers a seamless blend of comfort, scenic beauty, and sustainability—while having expert knowledge of booking group travel through Rail Europe ensures smooth coordination, cost-efficiency, and access to exclusive benefits for larger parties.

Routes

Helsinki–Tampere, Rovaniemi, Turku, and more.

Popular routes include Lapland night trains with sleeper compartments.

Operating period

All year long

Booking Horizon

DAY TRAINS: available until 25 October 2025

NIGHT TRAINS: available until 28 March 2026

Where to address booking requests

Rail Portal

Bookable Class

1^st & 2^nd Class

Hold & TTL

The price of the group offer is valid for 2 business days. Please note that VR does not reserve seats during the offer phase

Ticketing Method

E-ticket + Seat reservation ticket as a PDF or e-ticket incl. Seat reservation.

No passenger list needed

Group Conditions

Minimum 19 persons travelling together for groups bookingMinimum 19 pax for groups booking, children from 0 to 17-year-old
Children under 4 can travel without a designated seat on long-distance trains.
Adults from 18-year-old

After Sales Conditions

Group tickets, once issued, are neither refundable, nor cancellable, nor modifiable

Miscellaneous information

Catering service is possible for groups

Please note that we only sell train tickets and not travel packages or hotel bookings.