OEBB

Austrian Trains

This document outlines the booking policies, ticketing methods, passenger categories, and sales conditions for Austrian Railways (ÖBB) and NightJet (NJ) trains, distributed through Rail Europe.

Routes

E-Tickets: Valid for all domestic Austrian trains and NightJet (NJ) trains.

Linz <> Salzburg

Wien <> Salzburg / Split / Warszawa / Nuremberg / Munich

Bregenz <> Salzburg

Graz <> Wien / Ljubljana

Prague <> Linz

Innsbruck <> Zurich

Salzburg <> Milan

Paris <> Wien (no longer available from 14 December 2025)

Villach <> Zagreb

Operating Period

Operates year-round

Booking Horizon

Bookings open up to 6 months in advance

Where to Address Booking Requests

All bookings must be made via the Rail Portal (ERA)

Bookable Classes

Standard Class

Comfort Class

Hold & TTL

Quotation only as instant purchase is required. Fares and seats subject to availability at the time of booking.

TTL:37 days prior to departure. If departure is close, then 15 days prior to departure.

Ticketing Method

E-ticket (issued as a link) for all domestic Austrian trains + NightJet (NJ) trains. Group point-to-point ticket and seat reservation are 2 separate tickets.

Do not download as PDF — once downloaded, the ticket can no longer be modified.

E-tickets do not need to be exchanged for paper tickets.

E-tickets may be shown on an electronic device or printed.

The barcode/QR code must be clearly visible and scannable by the conductor.

Paper ticket: international trains from/to Austria:

- Germany

- Hungary

- Switzerland

Important: The conductor on the train needs to scan the code on the tickets – the quality needs to be that good.

This is a commissionable e-ticket that you can markup.

Price is printed on PDF and paper ticket in local currency.

Group Conditions

Seat & Sleeper Conditions

•          Day Trains :
• o    Children under 6 travel free if sitting with a parent.
• o    If a separate seat is required, a seat reservation fee must be paid.
• o    Children aged 6–14 pay the reduced standard fare (~50%).
•          NightJet (Overnight Trains) :
• o    Children under 6 travel free if they share a couchette/sleeper with a parent/adult.
• o    If a separate couchette/sleeper is required for the child, full child fare applies (same as child 6+).
• o    Children aged 6–14 pay child fare for their own couchette/sleeper.

After Sales Conditions

Dependent on the fare type purchased (refund/exchange policies vary per fare rules).

Miscellaneous Information

Train charters available on request.

Pax lists (with first names, last names and dates of birth) are required for specific routes. You will be informed during the time of issuance.

OEBB AGE POLICY:

Passenger Type	Age Range	Fare/Seat Policy
Toddler	Until the day before 6th birthday	Travel free if sharing a seat/bed with a parent. Seat reservation must be paid if a separate seat is needed.
Child	From 6th birthday until the day before 15th birthday	Pays child fare (typically 50% discount on standard fare).
Adult	From 15th birthday onwards	Pays full adult fare.

Czech Railways

Introduction

Discover the ease of group travel in the Czech Republic with Rail Europe—enjoy scenic routes, comfort, and great value, while ensuring smooth planning by following our group booking guidelines.

Routes
Domestic: Prague <> Brno / Ostrava / Karlovy Vary / Český Těšín and many more
International: Prague <> Berlin / Budapest / Vienna

Operating period All year long

Booking Horizon
- International day/night trains: from 140 to 180 days before train's departure date
- Prague <> Budapest / Berlin / Vienna: 180 days before train's departure date
- Domestic Czech trains (e.g.: Prague-Brno / Ostrava) 60 to 90 days before train's departure date

Where to address booking requests Rail Portal

Bookable Class 1^st & 2^nd

Hold & TTL Instant Purchase, quotation only (no hold option)

Ticketing Method Paper Ticket

Group Conditions At least 20 passengers

After Sales Conditions Non refundable, non exchangeable.

Miscellaneous information paper tickets are net (not commissionable to you)

Polrail

Train travel is a smart, comfortable, and sustainable way for groups to explore Poland or travel internationally—especially on popular routes like Warsaw–Berlin.
Everything travel agents need to create a smooth and memorable group journey is right here!

Routes

Domestic Polish trains (e.g. Warsaw – Krakow) / Warsaw to Berlin

Operating period

All year long

Booking Horizon

90 days before travel

Where to address booking requests

Rail Portal

Bookable Class

Standard (2^nd class)

Comfort (1^st class)
Seat reservation mandatory on most long-distance and international trains.

Hold & TTL

TTL 37 days prior to departure

Instant purchase

Ticketing Method

Paper tickets or E-tickets (will be mentioned once the itinerary is quoted)

1^st class tickets – always paper ticketsPassengers information is compulsory for tickets issuance.

Group Conditions

Booking Timeline: Group bookings should be made from 45 to 90 days before travel.

Approval Requirement: Some group travel requests may require approval by the rail carrier.

Availability: On popular trains, group space may be limited.

Ticket Type: Group travel is managed via a group ticket held by the group leader.

Travel Conditions: All group members must travel together on the same trains and in the same type/class of accommodation.

After Sales Conditions

Once issued, tickets are neither exchangeable, nor refundable, nor modifiable
Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Miscellaneous information

Not commissionable paper tickets that you can markup despite the printed price. Price difference btw price charged to you and price printed on ticket is due to carrier's booking fees.

Age policy: Domestic trains & international trains: children under the age of 4 are free.

Children aged 4-11: child fare

Youth: only applicable to Polish schools.

Eurostar RED (Formely Thalys)

Ticketing method: Print @ Home.

Where to address booking request: MyRailEurope.

Net / commissionable: Net

	Eurostar Red
Fare	Net
Deposit	-The payment of a deposit of 20% is required within 09 days after booking. - If the deposit is not paid within 09 days, the booking expires and is automatically cancelled. - Deposit is not refundable - The deposit is paid in the currency in which the booking is created. - If you change your booking before the deposit has been received, the amount of the deposit will be recalculated.
Balance	- Balance must be paid 30 days before the day of departure - If the booking is made less than 38 days before the departure date, the balance must be paid in full. - If the balance is not paid 30 days before departure, the booking is automatically cancelled and the deposit will not be refunded. - If you change your booking after the deposit has been received but before the balance has been paid, the balance will be recalculated. - If you change your booking after the deposit has been received but before the balance has been paid, the date on which the balance is due will not change.
TTL	30 days before departure
Available travel classes	Eurostar Standard, Eurostar Plus, Eurostar Premier
Type of passengers	adult: 25 + years child: 4 -11 years youth: 12-25 years
Booking horizon	180 days before departure with fixed sales opening dates
Exchange	- Free exchange until 30 days before departure - Less than 30 days before departure, tickets are not exchangeable - The number of passengers can be changed. However, the group must always comprise at least 10 passengers. - There is no exchange fee, but the price difference between the original tickets and the new tickets must be paid. If the new price is lower, the price difference will not be refunded. - Exchanged tickets stay under the same PNR - You can change to a different travel class (Standard to Comfort or Premium, or Premium or Comfort to Standard) but the price difference is never refunded*.
Refund	- 80% refundable until D-30 - 50% refundable between D-30 and D-12 - Not refundable from 11 days until departure day - Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Additional conditions	- You cannot change the type of passenger (from adult to child, for example). - You cannot add a passenger to an existing PNR - According to the new policy from the rail carrier, there is a 20 EUR fee per person if you wish to change the group name once seats are on hold. Therefore, we kindly request that you enter the correct group name in the itinerary and avoid using special characters or numbers, as these cannot be accepted as a valid group name.
Special process necessity carrier's approval	More than 50 passengers

Invoicing
Deposit	The deposit will be charged in the same month it is paid.
Balance	The remaining balance will be charged in the month the group is finalized and the balance payment is made.

Eurostar BLUE

Ticketing method: Print @ Home.

Where to address booking request: MyRailEurope.

Net / commissionable: Net

All new Eurostar blue booking requests made from 4th November 2024 will belong to the new group range and sales policies.

For travel after 14 December 2024:

Fare	Net
Deposit	- The payment of a deposit of 20% is required within 21 days after booking. - If the deposit is not paid within 21 days, the booking expires and is automatically cancelled. - Deposit is not refundable - If you change your booking before the deposit has been received, the amount of the deposit will be recalculated.
Balance	- Balance must be paid 35 days before the day of departure - If the booking is made less than 30 days before the departure date, the balance must be paid in full. - If the balance is not paid 35 days before departure, the booking is automatically cancelled and the deposit will not be refunded. - If you change your booking after the deposit has been received but before the balance has been paid, the balance will be recalculated. - If you change your booking after the deposit has been received but before the balance has been paid, the date on which the balance is due will not change.
TTL	35 days before departure
Available travel classes	Eurostar Standard, Eurostar Plus, Eurostar Premier
Type of passengers	adult: 25 + years child: 4 -11 years no more Youth fare (Youths will get adult fares)
Booking horizon	180 days before departure with fixed sales opening dates
Exchange	- Free exchange until 35 days before departure - Less than 35 days before departure, tickets are not exchangeable - The number of passengers can be changed. However, the group must always comprise at least 10 passengers. - There is no exchange fee, but the price difference between the original tickets and the new tickets must be paid. If the new price is lower, the price difference will not be refunded. - Exchanged tickets stay under the same PNR - You can change to a different travel class, but the price difference is never refunded*.
Refund	- 80% refundable until D-35 - 50% refundable between D-35 and D-12 - Not refundable from 11 days until departure day - Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Additional conditions	- You cannot change the type of passenger (from adult to child, for example). - You cannot add a passenger to an existing PNR - According to the new policy from the rail carrier, there is a 20 EUR fee per person if you wish to change the group name once seats are on hold. Therefore, we kindly request that you enter the correct group name in the itinerary and avoid using special characters or numbers, as these cannot be accepted as a valid group name.
Special process necessity carrier's approval	More than 99 passengers

Invoicing
Deposit	The deposit will be charged in the same month it is paid.
Balance	The remaining balance will be charged in the month the group is finalized and the balance payment is made.

France Spain TGV 

Introduction

Group bookings on high-speed trains between France and Spain provide travel agencies with a valuable opportunity to offer clients a fast, comfortable, and cost-effective travel experience—making it essential to understand Rail Europe's group booking procedures and conditions to ensure efficient sales and smooth coordination.

Routes Paris <> Barcelona (intermediate stations: Valence, Nimes, Montpellier, Figueras, Gerona)

Operating period All year long

Booking Horizon Group sales open per period (currently open for sales for travel until 13 December 2025)

Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class
1^st & 2^nd class

France – Spain TGV ONLINE available for groups up to 60 pax ONLY

Hold option Yes

Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

France - Spain OFFLINE available for groups from 61 pax

Hold option yes

Ticketing Time Limit (TTL)
- If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD*
- If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days
-If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD*
- If group booking is done between 18 days and departure date,  no TTL (instant purchase)

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)

Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

Group Conditions- Minimum 10 people travelling together to take advantage of group fares
- Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years),     Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased

After Sales Conditions
- If tickets are not used, 75% refundable up to 30 days before train departure.
- Then 50% refundable up to 12 days before departure.
- Thereafter, no refund allowed
- Exchanges: Non-exchangeable

Miscellaneous information
Catering / privatization upon request to the group department (no guarantee to offer such services on all trains).

France Italy TGV

Introduction

Group bookings on high-speed trains between France and Italy provide travel agencies with a valuable opportunity to offer clients a fast, comfortable, and cost-effective travel experience—making it essential to understand Rail Europe's group booking procedures and conditions to ensure efficient sales and smooth coordination.

Routes

Paris <> Oulx/ Sestrières, Turin, Milan
Mâcon, Chambéry <> Turin, Milan

Operating period All year long

Booking Horizon
Group sales open per period (currently open for sales for travel until 13 December 2025)

Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class
1 ^st & 2^nd class

France – Italy TGV ONLINE available for groups up to 60 pax ONLY

Hold option Yes

Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

France - Italy OFFLINE available for groups from 61 pax

Hold option yes

Ticketing Time Limit (TTL)
- If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD*
- If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days
-If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD*
- If group booking is done between 18 days and departure date,  no TTL (instant purchase)

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)

Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

Group Conditions- Minimum 10 people travelling together to take advantage of group fares
- Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years),     Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased

After Sales Conditions
- If tickets are not used, 75% refundable up to 30 days before train departure.
- Then 50% refundable up to 12 days before departure.
- Thereafter, no refund allowed
- Exchanges: Non-exchangeable

Miscellaneous information
Catering / privatization upon request to the group department (no guarantee to offer such services on all trains).

Paris Luxembourg TGV

Ticketing method: Print @ Home. 

Where to address booking request: Rail Portal.

Net / commissionable: Commissionable

Paris Luxembourg TGV ONLINE available for groups up to 36 pax ONLY

Ticketing method: - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

Where to address booking request: Rail Portal. 

After sales: 

100% refundable up to 46 days before the train departure date. 

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

France Brussels TGV

Introduction

Group bookings on high-speed trains between Brussels and the French Provinces offer travel agencies a powerful way to deliver fast, seamless, and cost-efficient travel solutions to their clients—making it essential to understand Rail Europe's group booking conditions and procedures to ensure smooth operations and maximize customer satisfaction.

Routes Brussels <> French Provinces destinations (e.g. Bordeaux, Lyon, Marseille etc.)

Operating period All year long

Booking Horizon
Group sales open per period (currently open for sales for travel until 13 December 2025)

Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class
1 ^st & 2^nd class

France – Brussels TGV ONLINE available for groups up to 60 pax ONLY

Hold option Yes

Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

France - Brussels OFFLINE available for groups from 61 pax

Hold option yes

Ticketing Time Limit (TTL)
- If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD*
- If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days
-If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD*
- If group booking is done between 18 days and departure date,  no TTL (instant purchase)

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)

Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

Group Conditions- Minimum 10 people travelling together to take advantage of group fares
- Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years),     Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased.

After Sales [BD1]
- 100% refundable up to 49 days before the train’s departure date
- 50% refundable from 48 days and 15 days before train’s departure date
- From 14 days before train’s departure date, the booking is neither refundable, nor exchangeable, nor modifiable

Miscellaneous information

Catering / privatization upon request to the group department (no guarantee to offer such services on all trains).

---

Lyria

TGV LYRIA Group Travel – Paris to Switzerland

Offer your clients a premium group travel solution with Lyria’s high-speed trains connecting Paris to major Swiss cities. Designed for comfort and efficiency, Lyria is the ideal choice for corporate, educational, and leisure groups.

Routes Paris <> Geneva / Lausanne / Basel / Zurich

Operating period All year long

Booking Horizon Group sales open per period (currently open for sales for travel until 13 December 2025) * *Later periods will be communicated as soon as the train operating company provides an official calendar.

Where to address booking request Rail Portal (for Online & Offline bookings) Group fares booked online are available for groups up to 60 persons. Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class 1st & 2nd Class

TGV LYRIA ONLINE available for groups up to 60 pax ONLY

Hold option yes

Ticketing Time Limit (TTL) - If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD* - If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days -If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD* - If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

TDD* = Train’s Departure Date TTL applies on business days only (Monday to Friday)

Ticketing Method - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

TGV LYRIA OFFLINE available for groups from 61 pax

Hold option yes

Ticketing Time Limit (TTL) - If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD* - If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days -If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD* - If group booking is done between 18 days and departure date, no TTL (instant purchase)

TDD* = Train’s Departure Date TTL applies on business days only (Monday to Friday)

Ticketing Method - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

Group Conditions - Minimum 10 people travelling together to take advantage of group fares - Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years), Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased.

After Sales Conditions - 80% refundable up to 30 days before the train departure date. - 70% refundable from 29 days up to 8 days before train departure date. - 7 days before the train departure date, the booking is neither refundable, nor exchangeable, nor modifiable

Miscellaneous information - Catering service is possible for groups on TGV Lyria trains at additional expense. More information HERE - Charter or Privatization may be possible, please contact group team.

France Germany TGV

Ticketing method: - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

Where to address booking request: Rail Portal.

Net / commissionable: Comissionable

France Germany ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Rail Portal.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

12 days before the train departure date, the booking is non refundable, nor exchangeable

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53 

If booking done between D-59 to D-50 --> TTL D-43 

If booking done between D-49 to D-30 --> J-23   

If booking done between D-29 to D-20 --> J-10   

If booking done between D-9 to D-3 --> J-1   

HOLD Option: Yes

France-Germany TGV OFFLINE

Ticketing method: - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

Where to address booking request: Rail Portal.

After sales:

100% refundable up to 50 days before the train departure date.

50% refundable from 49 days up to 15 days before train departure date.

14 days before the train departure date, the booking is non refundable, nor exchangeable

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56 

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date. 

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date. 

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

France TGV INOUI

Introduction

Group bookings on French domestic high-speed trains offer travel agencies a reliable way to provide clients with fast, comfortable, and cost-effective travel across France—making it essential to understand Rail Europe's group booking process and conditions to ensure smooth transactions and optimal customer service.

RoutesAll domestic French routes from Paris <> Avignon, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Strasbourg and many more!

Operating periodall year longGroup sales open per period (currently open for sales for travel until 13 December 2025)

Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.

Bookable Class
1st & 2nd class

France TGV ONLINE available for groups up to 60 pax ONLY

Hold option Yes

Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

France TGV OFFLINE available for groups from 61 pax

Hold option yes

Ticketing Time Limit (TTL)
- If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD*
- If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days
-If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD*
- If group booking is done between 18 days and departure date,  no TTL (instant purchase)

TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)

Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final

Group Conditions- Minimum 10 people travelling together to take advantage of group fares
- Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years),     Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased

After Sales Conditions
- 100% refundable up to 49 days before the train’s departure date
- 50% refundable from 48 days and 15 days before train’s departure date
- From 14 days before train’s departure date, the booking is neither refundable, nor exchangeable, nor modifiable
Full Flex group tickets (in 1^st Class only) are 100% refundable up to 7 days before train departure date, thereafter no refunds are allowed

Miscellaneous information

- TER Trains (French Regional Trains) are now bookable for groups of more than 10 persons. Please note: Cross-border TER routes are not available for booking, including for Basel, Vallorbe, Geneva, Ventimiglia, and Port-Bou."
- French Regional Trains (TER) are bookable ONLY via a booking on the RailPortal with the Rail Europe group department. TER group fares are not bookable from the RailPortal API.
- Groups are not allowed to access the Salon Grand Voyageur.
- Catering possible onboard -quote on request to Rail Europe Group Department.
- Privatization possible upon request to Rail Europe Group Department

French TER (Regional Express Trains)

Discover the Hidden Gems of France with TER Regional Trains!

There’s no better way to explore France’s charming, lesser-known towns, scenic vineyards, majestic castles, and countless other treasures than by hopping aboard a TER train. Invite your groups to experience authentic France—off the beaten path and full of surprises.

Travel comfortably and enjoyably with these special conditions for unforgettable journeys across the regions of France!

Routes

Click HERE for more detailed routes

Operating period
All year round

Booking Horizon
Sales open 90 days prior to the travel date. The rules governing sales openings may vary by region and are subject to change. Sales close 7 days before the travel date.
NB: Trains close to group bookings do not appear in the schedule search; only trains open to groups are shown.

Where to address booking request
Rail Portal

TER Group Booking Process

Bookable Class
Standard Class
TER Group Fares are fixed (not dynamic)

Hold & TTL

TER group bookings must be confirmed and ticketed immediately.
The Group Department can provide a quotation for your journey, even if it includes connection to TGV INOUI trains.There are two types of French Regional Trains (TER):- TER with mandatory reservation: Nomad (Normandie) & Grand Est (Fluo)- TER without reservation (All French regions except Nomad in Normandie & Fluo Grand Est)
Ticketing Method :

Print@home – ticket sample HEREThe tickets are made available 10 days before the departure date.For TER trains with mandatory reservation, only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final.

Group Conditions- 

A TER group with or without mandatory reservation consists of between 10 and 60 passengers.- Sales are available for TER-only routes as well as for journeys connecting with TER, TGV, Intercity, and international carrier trains.- Group fares not available for more than 60 passengers: due to regional limitations, the group fare threshold is capped at 60 passengers. It is not permitted to duplicated PNR for the same group, as per the train company’s policy.
- Some trains may have restrictions for group reservations (quotas applied per train and date, as defined by the Regional Business Units, or reservations may not be permitted).

→ TER inventory is not available through the SNCF direct connect (self-booking tool) on the RailPortal.

You must raise your case to Rail Europe group department.

After Sales Conditions
- Only full cancellation of the TER journey is permitted. No partial refunds are possible.
- No removal or addition of passengers is allowed, even for a journey with connections.
- On the Regional Trains without mandatory reservation, the after-sales policies are determined by each region’s Organizing Authority and may change overtime. You can consult the after-sales conditions per region HERE.
- On the Regional Trains with mandatory reservation tickets can be cancelled or refunded free of charge up to 30 days before departure, 50% retention applies beyond this deadline up to 8 days before departure, 100% retention from 7 days before departure.

Miscellaneous information:
Passengers’ typologies
Adult Group (from 28 years old)
Youth Group (12 to 27 years old)
Child Group (under 11 years old)
Toddler (under 4 years old) free of charge, if the child travels on one of the parents’ laps.
If a separate seat is needed, the toddler will be charged at the Child Group Fare

Cross-border routes are not available for booking, except for Basel, Vallorbe, Geneva, Ventimiglia, and Port-Bou.

No interregional sales for Normandy

Group Leader Contact
An adult supervisor must be named as the group’s main contact for the train operating company on travel day. Provide their name, phone, and email at booking to ensure smooth coordination.
They may be contacted in case of train changes, delays, cancellations, or meeting point updates.
Contact details can be changed up to 48 hours before departure—even if tickets are already issued. Updated contact name will be visible to station staff (but not on the ticket, issued 10 days before train’s departure date).

Q&A

I want to hold my TGV & TER tickets. Should I pay the entire amount?

According to SNCF sales policies, your TER ticket must be issued immediately. However, your TGV reservation can be held until the Ticketing Time Limit, provided it is aligned with the standard booking policies published in the Groups Conditions help article.

What happens if I create separate PNRs for TER and TGV reservations?

We will book your TGV INOUI trains in a separate PNR and provide a complete booking recap. At the same time, we will give you a quotation for your TER train. Later, when you decide to issue your TGV ticket, you can request issuance for your TER reservation.

Important: If the reservations are in different PNRs, your group will not be prioritized for reaccommodation in case of service disruption.

May I add or reduce passengers once the TER ticket has been issued?

Unfortunately, no. The number of passengers cannot be changed after the ticket has been issued

Can I reduce the number of passengers after ticket issuance?

For TER trains: Partial refunds are not possible. The entire booking must be canceled, even if combined with a TGV INOUI reservation.

For TGV INOUI: If the same PNR contains TGV tickets, we can partially reduce the number of participants according to standard policies.

I have already issued my TER + TGV INOUI reservations, but I want to keep my TGV INOUI only. Can I cancel my TER reservation?

Yes, you can cancel one of the trains according to the after-sales policies applicable by SNCF or regional authorities.

What are the after-sales policies for TER?

Each region in France has its own booking or after-sales policies. We strongly recommend checking the specific conditions in HelpScout.

I have a group of more than 60 passengers. Can you book them?

Due to regional limitations, the group fare threshold is capped at 60 passengers. It is not permitted to create an alternative PNR for the same group, as per the train company’s policies.

Deutsche Bahn

Group bookings on German trains—whether domestic or cross-border—offer travel agencies a valuable opportunity to provide clients with flexible, cost-efficient, and sustainable travel solutions, making it essential for agents to master the group booking process and conditions to ensure smooth and successful ticket sales.

Routes

- All domestic trains within Germany
- Cross-border trains (e.g.: Berlin <> Warsaw, Germany <> Switzerland trains)

Operating period All year long

Booking Horizon 180 days prior train's departure date

Where to address booking request- My Rail Europe (offline: groups of more than 30 persons).- Rail Portal: group bookings online from 10 to 30 passengers (more information HERE)

Bookable Class 1^st & 2^nd class

Hold & TTL
Offline bookings (more than 30 persons):
- instant purchase
- 6€ per person non-refundable deposit in case of space required to be held until a TTL of 30 days prior train’s departure date (seat reservation and ticketing time limit is guaranteed).

Online group bookings (up to 30 persons):
- instant purchase, no hold option, no deposit

Ticketing Method
Offline bookings (more than 30 persons): paper tickets
Online group bookings (up to 30 persons): print @ home ticket, accessible immediately after booking).

Group Conditions
Minimum 10 persons to take advantage of discounted group fares

After Sales Conditions
Free of charge until 16 days before departure
From 15 days to 3 days prior departure = 5 € per pax
2 days prior departure date = 100% penalty fees.

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Miscellaneous information
Hold option is possible with a compulsory 6€ per person non-refundable deposit on offline group bookings made for groups of more than 30 persons.

Italo - NTV

Introduction

Top Routes

Venice <> Florence / Rome/ Bologna/ Turin/ Milan

Florence <> Rome / Naples/ Turin/ Verona

Rome <> Naples / Bologna/ Padua / Turin/ Verona

Milan <> Rome / Naples/ Florence

Naples <> Venice / Padua/ Turin/ Verona

Operating period

 All year long

Booking Horizon

Trains are open for sale for travel until end of December 2025.

Where to address bookingrequest?

Rail Portal.

Net / commissionable

Commissionable

Bookable Class

 Smart and Prima

Hold & TTL

TTL:30 days before Train Departure date (IMPORTANT: TTL extension is not possible for Italo)

Booking on hold & beforeissuance Italo - NTV:

If you cancel within 30 days of the departure date, the deposit of 5 EUR per personwillbenonrefundable. To avoidgettingthisfeechargeditis important to update the decisionbeforeTTL. IMPORTANT: TTL extension is not possible.

Ticketing Method

Print @ Home

Group Conditions

Specialfares for seriesdepartures.

Series = 10 departures on the same route for 25 pax minimum.

"To book/issue group tickets, the tour leader's name is required. The tour leader should bring the complete list of passengers on board. It is no longer required on the group ticket"

After Sales Conditions

Once issued the bookingis Non-refundable, non-exchangeable.

Please be advised that group booking fees are non-refundable a

nd are not included in ticket refunds

Miscellaneous information

Trenitalia

Introduction

Italian Domestic routes:

Florence <> Venice / Verona / Milan / Rome / Naples
Rome <> Venice / Naples / Milan / Padova / Bologna / Verona
French Domestic routes
Paris <> Lyon / Avignon / Aix en Provence / Marseille / Saint-Jean-de-Maurienne
Cross-border routes from Italy to
- the main Swiss cities (e.g. Milan <> Basel)
- the main Austrian cities (e.g. Venice <> Innsbruck)
- the main French cities (Lyon, Paris)

Operating period

All year long

Booking Horizon 

Trenitalia Domestic trains - 180 days prior train's departure date

Trenitalia International trains - 90 days prior train's departure date

Where to address booking request : Rail Portal

Bookable Class

Standard / Comfort

Hold & TTL

TTL : D-30

Hold option : Yes

Booking on Hold before Issuance :

If cancelled up to 33 days before Train Departure Date => no penalties, bookings can be cancelled for free.

If cancelled or not confirmed in between 33 days and 8 days before Train Departure Date => you’ll be charged 5€ penalty per pax + any partial pax reduction is charged 5€/pax.

If cancelled or not confirmed in less than 8 days before Train Departure Date => you’ll be charged the all amount (=100% penalty)

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Ticketing Method

Print @ Home.

Group Conditions

• Passengers information is compulsory for tickets issuance.

• The French Domestic routes operated by Trenitalia are not eligible for free tickets and passengers’ lists either.

A free ticket will be provided for every 12 paying people up to a maximum of 5 free tickets.

Note: To proceed with the Trenitalia group bookings, we would require a passenger list for all travelers.

Please include the following information in an Excel spreadsheet and email it to groups@raileurope.com. Please provide the booking number in the subject line.
Column A: Last name.Column B: First name.Column C: Date of Birth (DD/MM/YYYY).

After Sales Conditions after issuance

• For International EC/IC Trains:
  80% refundable up to 14 days before departure
  50% refundable from 8 to 13 days before departure
  Non-refundable less than 7 days before departure
  
  For Domestic trains within Italy:
  •Refundable at 80% until midnight of the 5th day before train departure date.

Miscellaneous information

Executive Class is not available for groups. Premier Executive Class can be booked on your Rail Portal for individual travelers only as there are only 8, 10 or 12 seats available, depending on the equipment and availability at time of booking.

Caledonian Sleeper

Introduction

The Caledonian Sleeper lets you travel overnight in comfort and wake up ready to explore Scotland or London. For group bookings with Rail Europe, the booking conditions outline key details helping ensure a smooth, hassle-free trip.

RoutesCaledonian sleeper links over 40 stations between London and Scotland including 5 main stations: Aberdeen, Edinburgh, Fort Williams, Glasgow & Inverness.

Operating periodall year long.

Booking Horizon12 months.

Where to address booking request Rail Portal (please select couchettes when you make the request).

Bookable ClassDouble bed cabins with private en-suite shower room, breakfast included.
Club Twin with twin bunk bedroom with private en-suite shower room, breakfast included.
Class Twin with twin bunk bedroom, in room wash basin, breakfast available to purchase.
Accessible Double & Twin with double or twin bedroom, in room was basin, breakfast available to purchase.
Hold & TTLInstant purchase, no bookings on hold

Ticketing MethodE-ticket + Seat reservation ticket as a PDF
Upon issuance request, all passengers' names are required along with mobile phones

Group ConditionsGroup Ticket discounts are based on at least 8 people travelling together on the same service(s) and are single (one-way) tickets. These tickets are for fixed trains.

Child ages are 5-17 inclusive.

Each cabin is for solo occupancy or two guests travelling together: no sharing with strangers.

After Sales Conditions25% refund for cancellations made less than 60 days before the Train's Departure Date (TDD > 60)
No refund for cancellations made less 35 days or less before the Train's Departure Date (TDD ≤ 35)

Miscellaneous information- Free Wi-Fi to keep guests connected on the move
- Priority access to the Club Car for Caledonian Double & Club Room guests
- Electrical & USB charging points available
- It is possible to pre order dinner and/or breakfast

European Sleeper

Introduction

Group bookings on overnight trains from Brussels to Prague offer travel agencies a unique opportunity to provide clients with cost-effective, comfortable, and environmentally friendly travel options, making a thorough understanding of the group booking process and conditions essential for successfully selling and managing group tickets.

Routes(night trains)
Brussels <> Prague (intermediate stops: Rotterdam, Amsterdam, Berlin, Dresden)

Operating periodAll year long
Brussels > Prague: departures on Mondays, Wednesdays & Fridays
Prague > Brussels: departures on Sundays, Tuesdays & Thursdays

Booking Horizon9 months before train’s departure date

Where to address booking request Rail Portal (please select couchettes when you make the request)

Bookable Class

Seats:

- 6 seats in a compartment
- privatization possible (not between the Netherlands and Belgium)
- seat reservations included, toilets are on the corridor

Couchettes:

- seats during the day, transformed into couchettes at night
- can be booked for max 6 persons or as a private compartment
- blanket, sheet and pillow are provided for all passengers
- women-only compartment available
- washrooms and toilets are on the corridor
- compartments can be locked from the inside
- breakfast, drinks & snacks can be purchased from the train crew

Sleepers: Single, Double, Triple

- comfortable mattress, made up bed (incl. blanket, sheets & pillows)
- women-only compartment available
- compartments can be locked from the inside
- wake-up call at the desired time
- washbasin in the compartment, toilets on the corridor
- towel & soap included
- charging point in the compartment
- breakfast & welcome drink included

Hold & TTLNo hold option, Instant purchase

Ticketing MethodPrint @ Home

Group ConditionsPlease note that each class is associated to the following kind of seats/couchette:
Seats → Budget Class
Couchettes (Shared and Private) → Classic Class
Sleepers → Comfort Class

After Sales Conditions3 different rates:
Easy Night = Non-refundable
Good Night = Mid flex until 65 days
Flex Night = Flex until 72 hours

Miscellaneous informationThe tour leader’s name is required. Please ensure it is provided at the time of issuance.
Group ticket fares are net, i.e. not commissionable to you so you can add your own mark up.

Fjord Tours

Introduction

Routes

Main destinations:

*Oslo

*Trondheim

*Kristiansand

*Geilo

*Bergen

*Stavanger

*Bodø

*Røros

Operating period

All Year

Booking Horizon

90 days

Where to address booking requests

Rail Portal

Bookable Class

Standard and Standard Plus

Hold & TTL

None

Ticketing Method

Instant purchase.

Group Conditions

Minimum 10 persons

After Sales Conditions

34-20 days before departure date: Up to 50% refundable. 

19-10 days before departure date: Up to 10% refundable. 

9 days: 100% charge

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Miscellaneous information

Passengers' information is compulsory for tickets’ issuance. 

VR Train - Finland

Introduction

Travelling by train in Finland offers a seamless blend of comfort, scenic beauty, and sustainability—while having expert knowledge of booking group travel through Rail Europe ensures smooth coordination, cost-efficiency, and access to exclusive benefits for larger parties.

Routes

Helsinki–Tampere, Rovaniemi, Turku, and more.

Popular routes include Lapland night trains with sleeper compartments.

Operating period

All year long

Booking Horizon

DAY TRAINS: Available for travel up to 14 June 2026.

NIGHT TRAINS: Available for travel up to 24 October 2026.

Where to address booking requests

Rail Portal

Bookable Class

1st & 2nd Class

Hold & TTL

The price of the group offer is valid for 2 business days. Please note that VR does not reserve seats during the offer phase

Ticketing Method

E-ticket + Seat reservation ticket as a PDF or e-ticket incl. Seat reservation.

No passenger list needed

Group Conditions

Minimum 19 persons travelling together for groups bookingMinimum 19 pax for groups booking, children from 0 to 17-year-old
Children under 4 can travel without a designated seat on long-distance trains.
Adults from 18-year-old

After Sales Conditions

Group tickets, once issued, are neither refundable, nor cancellable, nor modifiable

Miscellaneous information

Catering service is possible for groups

Please note that cabins are not divided into 1st or 2nd class.

Cabin types are based solely on their location and facilities:

• Upstairs cabins include a private toilet and shower
• Downstairs cabins have shared facilities

Swedish Trains

SJ Train – Sweden

Introduction

Travelling with SJ in Sweden offers comfortable, modern rail services across a vast national network — including scenic daytime routes and popular night-train journeys. Through Rail Europe, group organisers benefit from expert coordination, transparent pricing, and smooth management of reservations for larger parties.

Routes

Domestic and international routes across Sweden, including:
Stockholm, Gothenburg, Malmö, Östersund, Kiruna, and the SJ EuroNight service to Hamburg and Berlin.
SJ operates approximately 300 trains daily.

Operating period

All year long.

Booking Horizon

SJ releases tickets several times per year (around five releases annually):

• Currently bookable: Travel until 12 April 2026
• Next release: 10 December, extending sales until 14 June 2026

Groups: Requests may be submitted up to 1 year before departure.

Where to address booking requests

Rail Portal (Rail Europe Group Services).

Bookable Class

Day trains: 1st & 2nd Class
Night trains: 1st & 2nd Class sleeper compartments
(Facilities vary depending on the train type.)

Hold & TTL

SJ does not offer any price hold for groups.
The quote provided is indicative only and may change at the time of ticket issuance depending on availability and current fares.
Seats or compartments are not held during the quotation phase.

Ticketing Method

E-tickets issued after confirmation.
Seat or sleeper reservations are included as per conditions indicated in the offer.
Passenger list is not required, unless specified.

Group Conditions

• Minimum 10 persons travelling together.
• To avoid charges, cancellations must be made at least 30 days before departure.
• Meal pre-booking is not always possible; when a bistro is available, food can be purchased on board — always verify with group services.

After Sales Conditions
Cancellations made within 30 days before departure may incur fees.

Miscellaneous information

• Showers:
• 1st class night-train compartments include private showers.
• 2nd class: shared showers & WC in the corridor (except SJ EuroNight, which has no shared showers).
• No SJ night trains have upper-level / double-deck cabins.
• Facilities vary depending on the specific train model.
• Group meal options depend on train type; pre-ordering is not always available.

RENFE

Routes

Spain to Spain (domestic)

Barcelona <> Madrid
Madrid <> Sevilla
Séville <> MalagaCiudad Real <> Cordoba
Cordoba <> Grenada
Malaga <> Barcelona
Lyon <> Barcelona (international route)

Operating period

 All year long

Booking Horizon

150 days prior to the train's departure date.

Where to address booking requests

Rail Portal

Net / commissionable

Commissionable

Bookable Class

Comfort / Standard

Group Conditions

A New Permanent Procedure applies to Groups of more than 26 Passengers. As of today, groups of more than 26 persons will be quoted only, no reservation will be made for your groups, in compliance with the Spanish railways’ group booking policy, unless you accept to pay for a deposit through a non-refundable guarantee, as per the details below:

Quotation process & validityIf you agree to pay for the non-refundable guarantee, the group team will book a small number of tickets.The Non-Refundable guarantee must be issued within 7 days of receiving the quotation. The deposit must be paid within seven days of receiving the quote. If not issued within this timeframe, the remaining reservation will be released.

ReservationA non-refundable guarantee (deposit) must be issued for each journey to block the remaining seats for the group.
Payment of the GuaranteeDepending on the group size, the following number of guaranteed tickets must be issued. Group Size vs. Guaranteed Tickets:* 26–60 pax => Price of 2 tickets * 61–75 pax => Price of 3 tickets * 76–90 pax => Price of 4 tickets * +91 pax => 5% of the total number of seats

It's possible to proceed to purchase upon reception of your quote. This is called Instant purchase (availability and prices are subject to change). For groups of 10–25 passengers, instant purchase is required.

Ticketing Time Limit
Upon payment of the non-refundable deposit, your booking will remain valid until 30 days prior to the scheduled departure date. Failure to issue the ticket within this period will result in the automatic cancellation of your reservation.

How to Proceed If you agree to hold the seats? Please create a new itinerary within the same case to invoice the deposit. Alternatively, we can provide a quotation and proceed with an instant purchase.

Please note that in this case, no seats will be held, and both availability and prices will be subject to change at the time of booking.

NB: for groups of 10–25 passengers, the process is the same and also requires immediate purchase. This procedure is now permanent, and we kindly ask you to take these requirements into account when planning and confirming group travel.
• After payment of the deposit, bookings remain active until 30 days before departure. You’ll need to duplicate the itinerary in the same case when you’re ready to invoice the remaining balance. • If tickets have not been issued 30 days before departure, the reservation will be cancelled automatically.

Ticketing Method

Print @ Home

After Sales Conditions

No refund for charter train.

Once issued, changes are not allowed. No modification and/or partial cancellation will be accepted. The entire group ticket must be cancelled for the whole group with fees.

For Standard or Comfort seats 30% penalty up to 5 business days before departure.

Premium fare has a 5% penalty up to 5 business days before the departure. Cancellation closer to departure has 75% penalty.• For AVE, LD, and AVLO trains, cancellation fees are 30% of the ticket price if cancelled more than 96 hours in advance, and 75% if cancelled with less notice.

For AVANT and MD trains, a 15% fee applies.

→ No partial refund or modification is allowed, regardless of the train or fare type booked for your group

→ Please be advised that group booking fees are non-refundable and are not included in ticket refunds

After issuance, tickets are neither refundable nor exchangeable.

Miscellaneous information

Renfe - Age policy
Passenger Type	Age Range
Child	0 – 12.99 years
Youth	N/A
Adult	13 years and above

FAQ

1. To hold the space, we must pay for 2 tickets, which are not refundable. How many days after we make the booking must we pay? 

Yes, you will need to pay a deposit equivalent to two tickets, which is non-refundable. The quote for groups of more than 26 people is valid for 7 days. Within these 7 days, the deposit must be paid; otherwise, once the 7-day deadline passes, the quote will become invalid. Please also note that RENFE counts the 7-day period by calendar date, not by the departure time.

2. In case the group is cancelled, or the number of passengers is reduced and goes below 26 pax, are we going to lose the 2 guaranteed tickets paid?

 Yes, in this case, the deposit (equivalent to two tickets) will be forfeited.

3. If the group size drops below 26 passengers, do we need to cancel the current booking and rebook with an instant purchase, even though this may risk losing the seats and result in higher prices?

If the group size drops below 26 passengers, the booking must be converted to the instant purchase process. In this case, the previously reserved seats and the deposit for the two tickets will be lost, and prices will be recalculated based on instant purchase rates.

4. Regarding the booking fee, would we have to pay it twice in this case?

The booking fee will be paid only once, as you will only be creating an additional itinerary within the same booking, not a separate case. Therefore, the booking fee will remain unchanged. 

 5. Will departures already on hold under the old policy be affected by the new procedure?

No, departures already on hold under the previous policy will remain unchanged—no action is needed for those.

6. Which bookings will follow the new policy?

Any new departure bookings booked under the guaranteed tickets policy will be subject to the updated procedure. If a case has been created but you haven’t yet received the quotation or the seats aren’t on hold, these will also follow the new policy.

Helpful Tip:

To avoid delays or losing seats, confirm whether your booking falls under the new policy as early as possible. Our team is here to assist you with any steps needed to ensure a smooth process.

Iryo

Routes

Madrid <> Barcelona / Zaragoza / Valencia / Alicante / Málaga / Sevilla / Córdoba

Sevilla <> Córdoba

Barcelona <> Málaga / Sevilla

Operating period

All year long

Booking Horizon 

Trains open for sale 306 days before departure

Where to address booking requests

The Rail Portal (ERA)
We strongly advise you to specify which Spanish railway operator (Iryo or RENFE) you wish to travel with, as well as the required fare type.

Bookable Class

•          Second Class

                o   Initial Fare: Available from car 4 to car 8 with a 2+2 seating configuration. Allows 2 pieces of luggage. = price depending on the route

                o    Inicial Superior : The only difference from the Initial Fare is 2 pieces of luggage + 1 large suitcase upon request. = price depending on the route

•          First Class

               o    Infinita: Available in cars 1,2 and 3 with XXL seats and a 2+1 seating configuration, extra comfort seats.  2 pieces of luggage + 1 large suitcase upon request. = [PRICE]€*

               o    Infinta Bistro: Available in car 1. Same seating configuration as "Singular Only You" but includes the "Haizea Menu" in the price. Customers can choose the menu to be served on board. = [PRICE]€*     

 

Hold & TTL

37 days prior to the departure date or instant purchase

Ticketing Method

Two Options:

1. Global Print@home: One ticket for the entire group (price not displayed).

2. Individual Print@home: Each participant receives a separate ticket (price displayed).
By default, the Rail Europe Groups Department Issues Global Print@home tickets. If you prefer Individual Print@home tickets, please specify your request in the Special Needs field or leave a comment at the time of issuance.

Group Conditions

•          Group should be 10 pax or more
•          Group acceptance rules: 45 days prior to departure
•          Prices will not appear on the ticket if you choose to issue a global group ticket (1 ticket for the whole group). However, if you opt for individual tickets for each passenger with group fares, the price will be displayed on the Print@home ticket.
•          Quotation only - Instant purchase required. Not commissionable e-ticket you can markup. Fares and seats are subject to availability at the time of booking.
•          Free name changes up to 5 business days before departure.
•          Passenger name lists are compulsory to issue group tickets. Please send passenger name list from an Excel file at groups@raileurope.com and add your itinerary number to your email subject.
•          The deadline for providing the list of passengers’ names is 20 days prior to the group’s departure.
•          Name changes will not be accepted after 5 business days prior to the train's departure.
•          Tickets shall be issued in the name of the Passenger. If name changes are required, they can be made up to 72 hours before the day of departure.

After Sales Conditions

•          Up to 35 days before departure: Free cancellations, provided the group has at least 10 passengers. Not refundable if there are less than 10 tickets to be cancelled.
•          34 to 20 days before departure: Up to 15% of seats can be cancelled without fees; the rest will incur a 100% cancellation charge.
•          Less than 16 days before departure: 100% cancellation fees apply.

Miscellaneous information

Age Policy + fare type: Only adult fare is allowed

Children's age: 4 to 13 years

Age of babies: 0 to 3 years (on the lap)

Group Tickets :

•  Nominative tickets
   Each passenger, if desired, can board individually.
•  Unpriced tickets
   All tickets include name, seat, and coach details. They do not include the group rate.
•  Cercanías included
   All tickets include free Cercanías (commuter) services, simply by swiping the QR code at the turnstile or at station counters.

Luggage Size

•          Tickets in Inicial (Second Class): 1 piece of hand baggage (36x27x15cm) + 1 piece of cabin baggage (55x35x25cm).
•          Tickets in Inicial Superior, Infinita or Infinita Bistró (First class): 1 piece of hand baggage (36x27x15cm) + 1 piece of cabin baggage (55x35x25cm) + 1 large suitcase (80x55x35cm) upon request.
•          Find all information about Railway luggage here.

Comboios de Portugal

Group Journeys, Portuguese Style — Scenic, Seamless, and Simply Unforgettable. 

Comboios de Portugal (CP), the country’s national railway service, offers a smart and stress-free way to travel in groups—combining reserved seating, dedicated support, and eco-friendly comfort, making it the perfect choice for school trips, corporate outings, or group adventures across Portugal.

Routes/ Operating period / Booking Horizon / Where to address booking requests / Bookable Class / Hold & TTL / Fares / Ticketing Method / Group Conditions / After Sales Conditions / Miscellaneous information

Routes

Domestic routes in Portugal

1.      Coimbra-B ↔ Porto (Campanhã)

2.      Lisboa Santa Apolónia ↔ Porto (Campanhã)

3.      Lisboa Oriente ↔ Entroncamento

Operating period  All year long

Booking Horizon 3 months before the train’s departure date

Where to address booking request Rail Portal

Bookable Class 1^st and 2^nd

Hold & TTL No, instant purchase

Fares Net, i.e. not commissionable so you can add your own mark up

Ticketing Method Print @ Home

Group Conditions minimum 10 people

After Sales Conditions group tickets can neither be refunded, nor modified, nor exchanged

Miscellaneous information

LNER

Introduction:

Booking group travel with LNER is smart and convenient. Groups enjoy reserved seating, dedicated booking support, and a smooth, eco-friendly journey with free Wi-Fi and onboard refreshments. Perfect for schools, businesses, or leisure trips.

Routes

•          York ↔ Edinburgh (Waverley, city centre)
•          Glasgow ↔ London King’s Cross
•          Preston (Lancs) ↔ Liverpool
•          London King’s Cross ↔ Edinburgh (Waverley, city centre)
•          Leeds → London King’s Cross
•          Stirling → London King’s Cross
•          Newcastle → London King’s Cross
•          York → London King’s Cross

Operating period  All year long

Booking Horizon

Week days services: 24 weeks

Weekends and holidays: 12 weeks

Where to address booking request : Rail Portal

Bookable Class 1^st & 2^nd Class

Hold & TTL Group bookings are quoted, subject to instant purchase

Ticketing Method E-ticket / PAH Print@home ticket

Group Conditions

•          Minimum 10 persons travelling together to take advantage of group fares
•          This is a quotation only, as instant purchase is required. Fares and seats are subject to availability at the time of booking.
•          This is a non-commissionable e-ticket, but you may apply your own markup.
•          Price is printed on the PDF in local currency.
•          Once issued, tickets are non-exchangeable, non-refundable, and non-modifiable.
•          The total price includes administrative and payment transfer fees
• Luggage Policy
•          Each passenger may bring up to three items of luggage, including:
•          One large suitcase
•          One carry-on bag
•          One small handbag
• Please note:
•          Luggage space on board is limited, and we ask passengers to adhere strictly to the allowance to ensure a comfortable journey for all.
•          Small and medium bags, including cabin-sized suitcases, travel holdalls, and weekend bags, should be stored in the overhead racks or under the seat in front.
•          Larger suitcases should be placed in the designated luggage racks at the ends of the coaches, where space is restricted.
  
  

After Sales Conditions

Once the tickets are issued, they are non exchangeable, non refundable, non amendable.

Miscellaneous information

👥 LNER Age Policy Table
Passenger Age	Category	Fare Type
0 – 17 years (inclusive)	Child	Child fare
18 years and above	Adult	Adult fare (full)

•          Complimentary Meals:
   Passengers travelling in First Class for journeys of 70 minutes or more are offered a complimentary meal, subject to availability.
•          Weekend Travel:
   On weekend services, hot meals are not available under the Weekend First Class offer. Instead, passengers will be offered:
• o   Complimentary tea, coffee, soft drinks (no alcohol)
• o   A selection of snacks, which may include sandwiches

Avanti

UK train travel combines comfort, speed, and stunning scenery, making it the ideal choice for group journeys that impress clients and simplify planning. Here’s all what you need to know about group bookings in the UK!

Routes 

From/to London: Birmingham, Edinburgh, Glasgow, Liverpool

Operating period all year long

Booking Horizon 

Travel can be confirmed 52-24 weeks prior to departure on weekday services (Monday to Friday), excluding Bank Holidays, for groups of 10 or more passengers travelling together on the same service.

Weekend and Bank Holiday Travel can be confirmed 12 weeks prior to departure, or as soon as Network Rail Maintenance schedules allow confirmed services.

Train times quoted at 52 weeks prior to departure are subject to change and will be confirmed 24-12 weeks prior to travel.

Seat reservations can only be confirmed 24-12 weeks prior to departure.

Where to address booking request Rail Portal

Bookable Class First and Standard

Hold & TTL Quotation only, instant purchase required

Ticketing Method Print @ Home (e-ticket + seat reservation ticket as a PDF).

Group Conditions 

Quotes are valid for 2 Business days from time of quoting, subject to availability. After this time, prices and availability are subject to change and will be re-quoted based on current availability.

Prices are not guaranteed until payment is made by the group team to the supplier.

Group Ticket discounts are based on at least 10 people travelling together on the same service(s) and are single (one-way) tickets. These tickets are for fixed trains. 

After Sales Conditions (Group Fares) 

32 or more days before travel: 90% of the ticket value will be refunded. 

31 - 24 days prior to travel: 50% of the ticket value will be refunded. 

23 - 18 days prior to travel: 25% of the ticket value will be refunded. 

15 days or less prior to travel: No refund will be given. 

On or after the date of the travel: No refund will be given. 

The £10.00 admin fee will also be applied to all refunds.

Miscellaneous information

Child ages are 5-17 inclusive. 

Luggage: there are three spaces to store luggage: above seats in the small overhead luggage racks, beneath seats and in the dedicated luggage areas by the doorways. Luggage cannot be placed on seats intended for fellow passengers. 

Although there’s no weight restriction, luggage must be managed without additional assistance. The train company can carry anything (within reason) that fits on our train, however, if it exceeds the free allowance, we may need to charge extra for it on board the train. 

You can bring:

- One item of hand luggage that can fit on a lap

- One larger item of luggage, not exceeding 30 x 70 x 90 cm in size 

Please note: If the above limits are exceeded and the luggage cannot be carried on our train due to space limitations then a courier may be arranged by Avanti West Coast at the clients’ expense.

Bernina Express

Discover the Bernina Express: a stunning alpine journey perfect for group travel, combining comfort, scenery, and unforgettable moments.

Routes/ Operating period / Booking Horizon / Where to address booking requests / Bookable Class / Hold & TTL / Ticketing Method / Group Conditions / After Sales Conditions / Miscellaneous information

Routes
Chur <> Tirano: trains 950 / 951 / 952 / 955
St. Moritz <> Tirano: trains 971 / 973 / 975
Tirano <> St. Moritz: trains 972 / 974 / 976

Operating periodAll year long except trains 955, 950, 971, 973, 975, 972, 974, 976 (until 26 Oct. 2025)

Booking HorizonGroup reservations can be submitted at any time. Early reservations are recommended.

Where to address booking request Rail Portal

Bookable Class 1^st & 2^nd, seat reservation is mandatory

Hold & TTL Yes, up to 35 days before the train’s departure date

Fares Net i.e. not commissionable to you so you can add your own mark up

Ticketing Method Print @ Home

Group Conditions
- Minimum 10 people to take advantage of a 30% discount off the individual point-to-point ticket fare.

- Children up to 6-year-old travel free of charge; from 6 to under 25 years: 50% discount on the group point-to-point ticket.

- Compulsory seat reservation (the seat reservation fee is to be paid in full by all and any types of passengers)

- Groups are seated together in the same carriage whenever possible.

- Regardless of the passenger’s age, the seat reservation surcharge must be applied.

- Final confirmation details (train number, carriage and seat allocation) will be sent to you approximately 30 days   before the train’s departure date.

- Bernina Express panoramic trains:
                - Swiss Pass holders pay for the seat reservation only.
                - Groups travelling without Swiss Pass: groups pay for the group point-to-point ticket and seat reservation

- Swiss Pass holders travelling on the regional Bernina Line (Tirano <> St. Moritz): the group will receive a confirmation that it will have to travel with (no seat reservation is to be paid)

After Sales Conditions

Miscellaneous information

Groups are seated together in the same carriage as per availability

Final confirmation details such as train numbers are updated 30 days prior to departure, however the carriage and the seat allocation will be sent to you approximately 15 days prior departure.

The maximum group size in 1st class is 36 people vs. in 2nd class: 70 people in Summer (03 May to 11 October 2025) and 48 people in Winter (from 12 October 2025).

To enhance Your Clients’ Rail Experience, you can now easily request Swiss door-to-door luggage service for your groups, more details HERE

Glacier Express

Introduction

Traveling as a group has never been more scenic or seamless than on the Glacier Express, with its panoramic windows, comfortable seating, and group-friendly services. Welcome to Switzerland!

Routes

St. Moritz <> Zermatt / Brig / Andermatt / Chur
Zermatt <> Brig / Davos / Chur / Andermatt
Andermatt <> Chur / Zermatt / Filisur / Brig
Tiefencastel <> Andermatt / Brig / Zermatt

Operating period

2025 up to 11 October 2025
2026 Winter from 6 December 2025 to 01 May 2026 / Summer from 2 May 2026 to 10 October 2026

Booking Horizon
Group reservations can be submitted at any time. Early reservations are recommended.

Where to address booking request: Rail Portal

Bookable class (depending on availability): 1^st & 2^nd Class, Excellence Class. Seat reservation is mandatory in all class types.

Fares Net i.e. not commissionable to you so you can add your own mark up

HOLD Option: Yes

Ticketing Time Limit 35 days before train's departure date

Ticketing Method E-ticket + Seat reservation ticket as a PDF + booking confirmation with seat allocation

Group conditions

- Minimum 10 people to take advantage of a 30% discount off the individual point-to-point ticket fare.
- Children up to 6-years-old travel free of charge; from 6 to 16: 50% discount on the group point-to-point ticket
- Compulsory seat reservation (the seat reservation fee is to be paid in full by all and any types of passengers).
- Groups are seated together in the same carriage whenever possible
- The maximum group size in 1st class is 36 people vs. in 2nd class: 70 people in Summer (03 May to 11 October 2025) and 48 people in Winter (from 12 October 2025).
- Final confirmation details (train number, carriage and seat allocation) will be sent to you approximately 30 days before the train’s departure date.

- If the group travels with Swiss pass, participants will not have to pay for the open ticket, only the seat reservation (surcharge).

After Sales conditions

Type of Change	Time Before Departure	Conditions
Group Cancellation	Up to 33 days	Free of charge
32 to 17 days	€1100 per group
16 days or no-show	Total amount of the group booking charged
Reduction in number of travelers or route	Up to 33 days	Free of charge
32 to 17 days	Actual fare price or max €110 per person
16 days or no-show	100% of the official fare price incl. supplement

Miscellaneous information

Catering on board: possible, upon request to group team (minimum 10 luggage)
To enhance Your Clients’ Rail Experience, you can now easily request Swiss door-to-door luggage service for your groups, more details HERE

GoldenPass

Introduction:

Treat your groups to an unforgettable journey aboard the GoldenPass, a panoramic train ride through Switzerland’s most breathtaking landscapes, combining comfort, authenticity, and unique moments of togetherness in an exceptional setting. Ready to boost your group sales with GoldenPass? Here’s everything you need to know to sell this iconic Swiss train experience with confidence.

Routes Luzern <> Interlaken / Engelberg

Operating period 365 days a year

Booking Horizon anytime, the earlier the better (group sales are open until Summer 2026)

Where to address booking requests Rail Portal

Bookable Class 1^st & 2^nd nd Class, Seat reservation is mandatory in all class types.

Fares Net

Hold option yes

TTL 30 days before train’s departure date

Ticketing Method Print@Home

Group Booking Conditions

- Minimum 10 people to take advantage of a 30% discount off the individual point-to-point ticket fare.
- Children up to 6-years-old travel free of charge; from 6 to 16: 50% discount
- Compulsory seat reservation (the seat reservation fee is to be paid in full by all and any types of passengers).
- Groups are seated together in the same carriage whenever possible
- Interlaken/Zweisimmen Montreux) cannot  be booked at groups fare. Please book at individual fare.
After Sales Conditions

Category	Condition	Fee
Luzern-Interlaken	Cancellation	Up to 17 days before travel	FREE
	16 to 10 days before travel	€150.00 / group
	9 days before travel	€300.00 / group
	No show	€500.00 / group
	Reduction in Participants	Up to 10 days before travel	FREE
	9 days before travel	100% of fare incl. reservation fee (max. €300.00)
	Rebooking	Up to 10 days before travel	FREE
	9 to 4 days before travel	€200.00 / group
	Short-term rebooking (missed train)	€300.00 / group
Luzern-Engelberg	Cancellation	Up to 17 days before travel	FREE
16 to 10 days before travel	€150.00 / group
9 days before travel	€300.00 / group
No show	€500.00 / group
Reduction in Participants	Up to 10 days before travel	FREE
9 days before travel	100% of fare incl. reservation fee (max. €300.00)
Rebooking	Up to 10 days before travel	FREE
9 to 4 days before travel	€200.00 / group
Short-term rebooking (missed train)	€300.00 / group

Miscellaneous Information 10 days before the trip, you will receive the group ticket by e-mail along with the seat assignment. On the train, tours guides must show the group e-ticket and the confirmation of the seat reservation

GOTTARDINO

Introduction:

The Gotthard Panorama Express offers a scenic journey between Lucerne and Lugano, combining a lake cruise with a panoramic train ride through the historic Gotthard route and Base Tunnel. With alpine views, comfortable coaches, and cultural highlights, it’s a memorable way to experience the heart of Switzerland.

Routes

Lucerne → boat on Lake Lucerne → Flüelen → train through the Gotthard tunnels → Lugano.

Operating period: from April to October

Booking Horizon: Reservations can be made from December for the following year’s season.

Where to address booking request Rail Portal
To travel from Luzern to Lugano or vice versa (steamboat + Gotthard Panorama Express train) please create 3 itineraries in your booking:

•          2 itineraries for travel on the steamboat: free of charge seat reservation plus group point-to-point ticket
•          1 itinerary for travel on the Gotthard Panorama Express Train to get a per person price including ticket and seat reservation

Net / commissionable: Net

Bookable Class 1st class (Comfort) only
Passengers with a 2nd class ticket must purchase a class upgrade as well as the supplement (seat reservation) to travel in the panorama train

Hold & TTL 35 days before train's departure date

Ticketing MethodE-ticket + Seat reservation ticket as a PDF + booking confirmation with seat allocation

Upon issuance request, please provide the team with group leader's:

•          First & last names
•          Cell phone number and/or e-mail ID
•          Date of Birth

Group Conditions

•          Minimum 10 persons travelling together
•          Compulsory seat reservation on the steamboat and the Gotthard Panorama train
•          Groups must be in possession of group point-to-point tickets covering both routes along with seat reservation and booking confirmation with seat allocation on the Gotthard Panorama Express Train
•          Seat reservation on the steamboat is communicated to the tour director by email and/or SMS 24hrs before the departure date of the steamboat
•          Seat reservation on the Gotthard Panorama train materialized by the e-ticket 'Supplement Gotthard Panorama Express groups'
•          On the Gotthard route between Arth-Goldau and Lugano, the train only operates panorama cars in 1st class; a 1st class ticket is required.
•          Passengers with a 2nd class ticket must purchase a class upgrade as well as the supplement (seat reservation) to travel in the panorama train

After Sales Conditions

Reservation on the Gotthard Panorama Express Train can be cancelled free of charge up until 15 days before train's departure date

Please be advised that group booking fees are non-refundable and are not included in ticket refunds

Miscellaneous information

🎟️ Gotthard Panorama Express – Age Policy
Age Range	Fare	Notes
0–5 years	Free	No ticket required. Must be accompanied by a paying adult.
6–15 years	50% of regular point to point ticket fare fare	Applies to both boat and panoramic train segments.
16 years and older	Full adult fare	Standard adult pricing.

💺 Panoramic Train Reservation Surcharge

In addition to the base fare:

•          All passengers aged 6 and above must pay a reservation supplement for the panoramic train segment.

Children under 6 do not require this surcharge if they don’t occupy a reserved seat. If you want a separate seat for them, the surcharge applies.

Swiss Domestic SBB

Introduction:

Routes

•          All domestic Swiss routes are eligible for group bookings.

Operating Period

•          Available all year round.

Booking Horizon

•          Sales open 2 months prior to the departure date

Where to Address Booking Requests

•          All requests must be handled through the Rail Portal.

Bookable Class

•          Standard and Comfor class

Hold & TTL Policy

•          Seat reservations can be put on hold.
•          Point-to-point tickets are instant purchase only.
•          The journey must be confirmed at least 15 days before departure.

Ticketing Method

•          Print@home tickets are issued for both seat reservations and group travel.

Group Conditions

•          A minimum of 10 passengers is required to qualify for a group ticket.
•          Seat reservation is free of charge for SBB domestic trains.
• o   Exception: Seat reservation is not free for panoramic trains:
• §  Glacier Express
• §  Bernina Express
• §  Gotthard Panorama Express
• §  GoldenPass Line

SBB (Swiss Federal Railways)
Passenger Type	Age Range	Fare/Seat Policy
Child	0 – 5.99 years	Travel free if sharing a seat/bed with a parent. Ticket must be bought if separate seat is needed.
Youth	6 – 24.99 years	Pays half of the adult fare.
Adult	25 years and above	Pays full adult fare.

After Sales Conditions

•          Vary depending on fare type and conditions selected in the Rail Portal.

Miscellaneous Information

•          Group booking process is divided into two parts, and it is recommended to create two separate itineraries:
• o   SBB Seat Reservation – Product family: SBB_ERA
• o   SBB Point-to-Point Ticket – Product family: SBB_PTP

Swiss Group Luggage Service

Introduction

Routes

•          All domestic routes within Switzerland.

Operating Period

•          Available year-round.

Booking Horizon

•          Bookings can be made up to 15 days before the first day of transfer (from Hotel A to Hotel B).

Where to Address Booking Request

•          Through MyRE.

Bookable Class

•          No travel class differentiation.
•          One standard luggage transfer service is available.

Hold & TTL

•          Booking must be finalized at least 15 days prior to departure.

Ticketing Method

•          E-labels issued for luggage tracking and handling.

Group Conditions

•          Luggage Policy:
• o   Minimum: 10 items
• o   Maximum: 50 items
• o   Max weight per item: 23 kg
• o   Clients and tour leaders must be informed of the weight limit.
•          Hotel Coordination:
• o   Provide the group name as known by the hotel.
• o   If the group is not present during pick-up or delivery:
• §  The hotel must be informed by the GSA or Tour Leader about the scheduled pick-up or delivery.
•          Pick-Up Process:
• o   Luggage must be ready at reception between 7:00 AM and 9:00 AM (as per order confirmation).
• o   Same-day delivery option:
• §  Luggage may be consigned at the SBB counter at Zurich Airport by 12:30 PM (latest landing: 11:30 AM).
• o   Important:
• §  If luggage is not ready at the agreed time:
•          SBB may charge for waiting time, additional trips, or refuse the transport.
•          On-time delivery is not guaranteed in such cases.
•          Delivery Information:
• o   Delivery by 7:00 PM (or 7:30 PM for Zermatt).
• o   Exact delivery time is stated in the order confirmation.

After Sales Conditions

•          Free cancellation up to 5 business days before transport.
•          Late cancellations (less than 5 business days) will incur 100% of the cost.

Miscellaneous Information

•          Ensure clear communication with hotels and group leaders.
•          Late luggage or lack of coordination may affect service delivery.
•          The service is ideal for tour groups looking for hassle-free luggage transfers between accommodations within Switzerland.