Groups - Conditions

	Easy Rail Access		MyRailEurope(legacy)
	Online	Offline		Online	Offline
SNCF Domestic	✔	✔	Eurostar Red	❌	✔
Eurostar	❌	✔	Deutsche Bahn	❌	✔
Lyria TGV	✔	✔	Eurostar (only during Olympics)	❌	✔
France Italy TGV	✔	✔	Eurostar BLUE	❌	✔
France Brussels TGV	✔	✔
France Germany TGV	✔	✔
France Luxembourg TGV	✔	✔
France Spain TGV	✔	✔
Renfe	❌	✔
Italo	❌	✔
OEBB	❌	✔
LNER	❌	✔
Polrail	❌	✔
Comboios di Portugal	❌	✔
GoldenPass Line	❌	✔
SBB	❌	✔
Glacier Express	❌	✔
Bernina Express	❌	✔
Trenitalia	❌	✔
Czech Railways	❌	✔
Gotthard Panorama Express	❌	✔
FJORD TOURS	❌	✔
Caledonian Sleeper	❌	✔
Iryo	❌	✔
Deutsche Bahn	✔	❌

Check the details per rail operator below including ticketing methods, TTL, after sales conditions, etc:

Eurostar RED (Formely Thalys)
Eurostar BLUE
Glacier Express
Bernina Express
Comboios di Portugal
Swiss Domestic SBB
Trenitalia
Italo - NTV
LNER
RENFE
Polrail / OEBB
Deutsche Bahn
GoldenPass
Czech Railways
France TGV
France Spain TGV
France Italy TGV
Paris Luxembourg TGV
France Brussels TGV
TGV Lyria
France Germany TGV
AVANTI
Fjord Tours
Caledonian Sleeper
Iryo

Eurostar RED (Formely Thalys)

Ticketing method: Print @ Home.

Where to address booking request: MyRailEurope.

	Eurostar Red
Fare	Net
Deposit	-The payment of a deposit of 20% is required within 09 days after booking. - If the deposit is not paid within 09 days, the booking expires and is automatically cancelled. - Deposit is not refundable - The deposit is paid in the currency in which the booking is created. - If you change your booking before the deposit has been received, the amount of the deposit will be recalculated.
Balance	- Balance must be paid 30 days before the day of departure - If the booking is made less than 38 days before the departure date, the balance must be paid in full. - If the balance is not paid 30 days before departure, the booking is automatically cancelled and the deposit will not be refunded. - If you change your booking after the deposit has been received but before the balance has been paid, the balance will be recalculated. - If you change your booking after the deposit has been received but before the balance has been paid, the date on which the balance is due will not change.
TTL	30 days before departure
Available travel classes	Eurostar Standard, Eurostar Plus, Eurostar Premier
Type of passengers	adult: 25 + years child: 4 -11 years youth: 12-25 years
Booking horizon	180 days before departure with fixed sales opening dates
Exchange	- Free exchange until 30 days before departure - Less than 30 days before departure, tickets are not exchangeable - The number of passengers can be changed. However, the group must always comprise at least 10 passengers. - There is no exchange fee, but the price difference between the original tickets and the new tickets must be paid. If the new price is lower, the price difference will not be refunded. - Exchanged tickets stay under the same PNR - You can change to a different travel class (Standard to Comfort or Premium, or Premium or Comfort to Standard) but the price difference is never refunded*.
Refund	- 80% refundable until D-30 - 50% refundable between D-30 and D-12 - Not refundable less than 11 days before departure
Additional conditions	- You cannot change the type of passenger (from adult to child, for example). - You cannot add a passenger to an existing PNR - According to the new policy from the rail carrier, there is a 20 EUR fee per person if you wish to change the group name once seats are on hold. Therefore, we kindly request that you enter the correct group name in the itinerary and avoid using special characters or numbers, as these cannot be accepted as a valid group name.
Special process necessity carrier's approval	More than 50 passengers

Eurostar BLUE

Ticketing method: Print @ Home.

Where to address booking request: MyRailEurope.

All new Eurostar blue booking requests made from 4th November 2024 will belong to the new group range and sales policies.

For travel after 14 December 2024:

Fare	Net
Deposit	- The payment of a deposit of 20% is required within 21 days after booking. - If the deposit is not paid within 21 days, the booking expires and is automatically cancelled. - Deposit is not refundable - If you change your booking before the deposit has been received, the amount of the deposit will be recalculated.
Balance	- Balance must be paid 35 days before the day of departure - If the booking is made less than 30 days before the departure date, the balance must be paid in full. - If the balance is not paid 35 days before departure, the booking is automatically cancelled and the deposit will not be refunded. - If you change your booking after the deposit has been received but before the balance has been paid, the balance will be recalculated. - If you change your booking after the deposit has been received but before the balance has been paid, the date on which the balance is due will not change.
TTL	35 days before departure
Available travel classes	Eurostar Standard, Eurostar Plus, Eurostar Premier
Type of passengers	adult: 25 + years child: 4 -11 years no more Youth fare (Youths will get adult fares)
Booking horizon	180 days before departure with fixed sales opening dates
Exchange	- Free exchange until 35 days before departure - Less than 35 days before departure, tickets are not exchangeable - The number of passengers can be changed. However, the group must always comprise at least 10 passengers. - There is no exchange fee, but the price difference between the original tickets and the new tickets must be paid. If the new price is lower, the price difference will not be refunded. - Exchanged tickets stay under the same PNR - You can change to a different travel class, but the price difference is never refunded*.
Refund	- 80% refundable until D-35 - 50% refundable between D-35 and D-12 - Not refundable less than 11 days before departure
Additional conditions	- You cannot change the type of passenger (from adult to child, for example). - You cannot add a passenger to an existing PNR - According to the new policy from the rail carrier, there is a 20 EUR fee per person if you wish to change the group name once seats are on hold. Therefore, we kindly request that you enter the correct group name in the itinerary and avoid using special characters or numbers, as these cannot be accepted as a valid group name.
Special process necessity carrier's approval	More than 99 passengers

Glacier Express

Ticketing method: Print @ Home.

Cancellation of groups :

up to 33 days before departure date : free of charge

From 32 to 16 days before departure date : 1100E per group

From 15 days or no show of the group: Total amount of the group booking charged

Reduction of the number of persons travelling or a reduction of the originally booked route to a shorter route:

up to 33 days before departure date : free of charge

From 32 to 16 days before departure date: actual fare price or max. 110€ per pax

From 15 to date of travel or no-show of the group: 100% of the official fare price incl. Supplement

Ticketing Time Limit:

D-35

HOLD Option: Yes

Bernina Express

Ticketing method: Print @ Home.

Cancellation of groups :

up to 33 days before departure date : free of charge

From 32 to 10 days before departure date : 350E per group

From 9 days or no show of the group: Total amount of the group booking charged

Reduction of the number of persons travelling or a reduction of the originally booked route to a shorter route:

up to 33 days before departure date : free of charge

From 32 to 13 days before departure date: 17E/pax

From 12 to 4 day before departure date: 25 E/pax

From 3 days to date of travel or no-show of the group : Total amount of the group booking charged

Ticketing Time Limit:

D-35

HOLD Option: Yes

Comboios di Portugal

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:.

Non refundable, non exchangeable.

Ticketing Time Limit:

Instant purchase / D-60.

HOLD Option:No.

Swiss Domestic SBB

Ticketing Method: Print @ Home

Swiss Pass: If the group possesses a Swiss Pass, they need to indicate in the special needs section that only a seat reservation is required.

If they do not have a Swiss Pass, two itineraries need to be created: one for SBB_ERA (seat reservation) and one for SBB_PTP (point-to-point ticket).

After Sales:

Changes or cancellations must be made at least 6 days before the train departure date to avoid additional fees.
If you do not contact us before this deadline, we unfortunately cannot guarantee that your trip will be rescheduled as requested.
Please note that a fee of EUR 30 applies to all cancellations.

Ticketing Time Limit: D-10

Hold Options: Yes (only for seat reservations)

Instant purchase required for point-to-point tickets.

Trenitalia

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

Booking on hold & before issuance Trenitalia:

If cancelled up to 33 days before Train Departure Date => no penalties, bookings can be cancelled for free.

If cancelled or not confirmed in between 33 days and 8 days before Train Departure Date => you’ll be charged 5€ penalty per pax + any partial pax reduction is charged 5€/pax.

If cancelled or not confirmed in less than 8 days before Train Departure Date => you’ll be charged the all amount (=100% penalty)

Ticketing Time Limit:

D-33

Once issued the after-sales conditions for Trenitalia trains: -

For International EC/IC Trains:
80% refundable up to 14 days before departure
50% refundable from 8 to 13 days before departure
Non-refundable less than 7 days before departure

For Domestic trains within Italy:
•Refundable at 80% until midnight of the 5th day before train departure date.

HOLD Option: Yes

Comments: Passengers information is compulsory for tickets issuance.

A free ticket will be provided for every 12 paying people up to a maximum of 5 free tickets.

Note: To proceed with the Trenitalia group bookings, we would require a passenger list for all travelers.

Please include the following information in an Excel spreadsheet and email it to groups@raileurope.com. Please provide the booking number in the subject line.

Column A: Last name.
Column B: First name.
Column C: Date of Birth (DD/MM/YYYY).

Italo - NTV

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

Booking on hold & before issuance Italo - NTV:

If you cancel within 30 days of the departure date, the deposit of 5 EUR per person will be nonrefundable. To avoid getting this fee charged it is important to update the decision before the TTL. IMPORTANT: TTL extension is not possible.

IMPORTANT: TTL extension is not possible for Italo .

After sales:

Once issued the booking is Non-refundable, non-exchangeable.

Ticketing Time Limit:

D-30

HOLD Option: Yes

Comments: Special fares for series departures.

Serie = 10 departures on the same route for 25 pax minimum.

Passengers information is compulsory for tickets issuance.

LNER

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:.

Non refundable, non exchangeable.

Ticketing Time Limit:

D-60 / Instant purchase.

HOLD Option: Yes / No.

RENFE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

No refund for charter train.

Once issued, changes are not allowed. No modification nor partial cancellation. The ticket must be cancelled for the whole group.

For Standard or Comfort seats 30% penalty up to 4 days before departure.

Premium fare has a 5% penalty up to 4 days before the departure. Cancellation closer to departure has 75% penalty.

After issuance, tickets are non refundable, non exchangeable.

Ticketing Time Limit:

D-30

HOLD Option: Yes for groups of 26 or above.

Comments: Instant purchase for groups less than 26 pax.

Polrail / OEBB

Ticketing method: Print @ Home / Paper Tickets.

Where to address booking request: Easy Rail Access.

After sales:.

Non refundable, non exchangeable.

Ticketing Time Limit:

Instant purchase.

HOLD Option: No.

Comments:

Passengers information is compulsory for tickets issuance.

The International Day trains from Austria to Hungary, Poland, Slovakia.

Deutsche Bahn

Ticketing method: Paper tickets.

Where to address booking request: My Rail Europe.

After sales:

Deposit compulsory (Seat reservation & Ticketing Time Limit guaranteed):

6 Eur per pax

Deposit amount is non-refundable.

After-sales : Partial cancellation / exchange / Refund:

Free of charge until 16 days before departure

From 15 days to 3 days prior departure = 5 € per pax

2 days prior departure date = 100% penalty fees.

Ticketing Time Limit:

D-30

HOLD Option: Yes with compulsory deposit

GoldenPass

Ticketing method: Print @ Home.

GoldenPass After-sales conditions:

• Cancellation :

- Up to 17 days before the travel date: FREE

- from 16 to 10 days before the travel date: €150.00 / group

- from 9 days to day of travel: €300.00 / group

- No show: €500.00 / group

• Reduction in the number of participants:

- Up to 10 days before the travel date: FREE

- from 9 days to day of travel: 100% of the official fare including reservation fee per cancelled participant (max. €300.00).

• Rebooking to another train:

- Up to 10 days before the travel date: FREE

- From 9 to 4 day before the travel date: €200.00 / group

- Short-term rebooking (reserved train missed): €300.00 / group

----------------------------------------------------------------------------------

Cancellation policy for a group booked on the Luzern-Engelberg route:

• Cancellation of a group:

- Up to 17 days before the travel date: FREE

- from 16 to 10 days before the travel date: €50.00 / group

- from 9 days to day of travel: €100.00 / group

• Reduction in the number of participants:

- FREE until day of travel

• Rebooking to another train:

- Up to 10 days before the travel date: FREE

- From 9 days to day of travel: €100.00 / group

Ticketing Time Limit:

30 days prior departure

HOLD Option: Yes (subject to availability)

----------------------------------------------------------------------------------

Bookable routes :

Luzern-Interlaken/Engelberg and v.v.

Meiringen-Innertkirchen.

Non bookable routes groups are not available for sale (please book individual fares in your rail portal):

Interlaken-Montreux

Montreux-Gstaad-Zweisimmen.

Czech Railways

Ticketing method : Paper Ticket
Where to address booking request: Easy Rail Access.
TTL = Instant Purchase
Hold Option : No
After sales : Non refundable, non exchangeable.

France TGV

SNCF Domestic OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 50 days before the train departure date.

50% refundable from 49 days up to 15 days before train departure date.

14 days before the train departure date, the booking is non- refundable, nor exchangeable.

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

Comments: TER (French Regional Trains) is no longer available for groups except for Normandy regional trains. You can purchase ticket for TER with Individual fares in Easy Rail Access.

SNCF Domestic ONLINE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

11 days before the train departure date, the booking is non- refundable, nor exchangeable.

Ticketing Time Limit:

If booking done up to 65 days before the departure date-- >TTL = D-45and the tickets will be issued 10 days before the departure date.

If booking done up to 64 to 30 days before the departure date --> TTL for 20 days from PNR creation date and the tickets will be issued 10 days before the departure date.

If booking done between 29 to12 days before the departure date --> TTL for 10 days before departure date and the tickets will be received the next day of the TTL date.

If booking done between 11 to the date of departure --> TTL for 30 mins from PNR creation date and the tickets will be received the next day of TTL date.

Fees apply to the unit value of each cancelled or modified seat

Modification or cancellation deadlines are understood to be in relation to the date and time of the departure of the first journey.

HOLD Option: Yes

Comments: TER (French Regional Trains) is no longer available for groups except for Normandy regional trains. You can purchase ticket for TER with Individual fares in Easy Rail Access.

France Spain TGV

France Spain ONLINE available for groups up to 60 pax ONLY

HOLD Option: Yes

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

75% refundable up to 30 days before the train departure date.
50% refundable from 29 days up to 8 days before train departure date.
7 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53
If booking done between D-59 to D-50 --> TTL D-43
If booking done between D-49 to D-30 --> J-23
If booking done between D-29 to D-20 --> J-10
If booking done between D-9 to D-3 --> J-1

France-Spain TGV OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

50% refundable from D-48 TO D-14.
13 days before departure, the booking is non-refundable nor exchangeable.

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56
If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.
If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.
If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

France Italy TGV

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

75% refundable up to 33 days before the train departure date.

50% refundable from 32 days up to 11 days before train departure date.

10 days before the train departure date, the booking is non refundable, nor exchangeable.

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56

If the booking done between D-64 to D-30 -->TTL for 5 days from PNR creation date.

If the booking done between D-29 to D-12 -->TTL for 72 hours from PNR creation date.

If the booking done between D-12 & after--> not reservable

HOLD Option: Yes

France Italy ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

75% refundable up to 30 days before the train departure date..

50% refundable from 29 days up to 12 days before train departure date.

11 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53

If booking done between D-59 to D-50 --> TTL D-43

If booking done between D-49 to D-30 --> J-23

If booking done between D-29 to D-20 --> J-10

If booking done between D-9 to D-3 --> J-1

HOLD Option: Yes

Paris Luxembourg TGV

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

Paris Luxembourg TGV ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

12 days before the train departure date, the booking is non- refundable, nor exchangeable.

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53

If booking done between D-59 to D-50 --> TTL D-43 If booking done between D-49 to D-30 --> J-23

If booking done between D-29 to D-20 --> J-10

If booking done between D-9 to D-3 --> J-1

HOLD Option: Yes

Paris Luxembourg TGV OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 50 days before the train departure date.

50% refundable from 49 days up to 15 days before train departure date.

14 days before the train departure date, the booking is non- refundable, nor exchangeable.

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.

If booking done between D-12 & after --> not reservable. TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

France Brussels TGV

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

France Brussels TGV ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

12 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53

If booking done between D-59 to D-50 --> TTL D-43

If booking done between D-49 to D-30 --> J-23

If booking done between D-29 to D-20 --> J-10

If booking done between D-9 to D-3 --> J-1

HOLD Option: Yes

France Brussels TGV OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 50 days before the train departure date.

50% refundable from 49 days up to 15 days before train departure date.

14 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

Lyria

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

LYRIA Domestic ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

80% refundable up to 30 days before the train departure date.

70% refundable from 29 days up to 8days before train departure date.

7 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-58

If booking done between D-59 to D-50 --> TTL D-48

If booking done between D-49 to D-30 --> J-28

If booking done J-35 and after --> TTL Booking+4

TTL applies on business days only (Monday to Friday)

HOLD Option: Yes

Comments: Now they can add or reduce pax before the issuance

Lyria OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

80% refundable up to 33 days before the train departure date.

70% refundable from 32 days up to 11 days before train departure date.

10 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

France Germany TGV

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

France Germany ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

12 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53

If booking done between D-59 to D-50 --> TTL D-43

If booking done between D-49 to D-30 --> J-23

If booking done between D-29 to D-20 --> J-10

If booking done between D-9 to D-3 --> J-1

HOLD Option: Yes

France-Germany TGV OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 50 days before the train departure date.

50% refundable from 49 days up to 15 days before train departure date.

14 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

AVANTI

Routes London from/to:

Birmingham

Blackpool North

Glasgow

Edinburgh

Holyhead

Liverpool

Manchester

Ticketing method: Print @ Home

Where to address booking request: Easy Rail Access
After Sales:

90% refund for cancellations made more than 32 days before the travel date (TDD > 32)

50% refund for cancellations made between 24 and 32 days before the travel date (24 < TDD ≤ 32)

25% refund for cancellations made between 17 and 24 days before the travel date (17 < TDD ≤ 24)

No refund for cancellations made 17 days or less before the travel date (TDD ≤ 17)

Please note that an administrative fee of €11.50 will apply to all refunds per ticket.

Ticketing Time Limit (TTL): Instant purchase.

HOLD option: NO

Fjord Tours

Ticket method: Print @ Home

Where to address booking request: Easy Rail Access.

After sales:

35 days: Free

35-20 days: Up to 50% of the existing number of pax can be cancelled free of charge within this period.

20-10 days: Up to 10% of remaining bookings can be cancelled free of charge within this period.

9 days: 100% charge

Ticketing Time Limit:

Instant purchase.

Booking Horizon:

90 days

HOLD Option:

No

Comments:

Passengers' information is compulsory for tickets issuance.

Caledonian Sleeper

Routes with night trains

London from/to:

Edinburgh
Glasgow
Inverness
Fort William
Aberdeen

Ticketing method: Print @ Home

Where to address booking request: Easy Rail Access (please select couchettes when you make the request)

After Sales:

100% refund for cancellations made more than 60 days before the travel date (TDD> 60)
25% refund for cancellations made less than 60 days before the travel date (TDD < 60)
No refund for cancellations made less 35 days or less before the travel date (TDD ≤ 35)

Ticketing Time Limit (TTL): Instant purchase.

HOLD option: Yes (3 days possible only)

Iryo

Classes of service :

Find all information about Railway luggage here.

Where to address booking request: Easy Rail Access.

We strongly advise you to specify which Spanish railway operator (Iryo or RENFE) you wish to travel with, as well as the required fare type.

Ticketing method – Two Options :
1. Global Print@Home: One ticket for the entire group (price not displayed).

2. Individual Print@Home: Each participant receives a separate ticket (price displayed).

By default, the Rail Europe Groups Department issues Global Print@Home tickets. If you prefer Individual Print@Home tickets, please specify your request in the Special Needs field or leave a comment at the time of issuance.

Sales conditions :

- Group acceptation rules : 45 days prior to departure

- Quotation only - Instant purchase required. Not commissionable e-ticket that you can markup. Fares and seats subject to availability at the time of booking.

- Free name changes up to 5 business days before departure.

- Passenger name list compulsory to issue the group ticket. Please send by passenger name list from an Excel file at groups@raileurope.com and add your itinerary number in your email subject.
Column A: Last name.
Column B: First name.
Column C: Date of Birth (DD/MM/YYYY).

After sales:

Booking on hold & before issuance Trenitalia:

- Up to 35 days before departure: Free cancellations, provided the group has at least 10 passengers. Not refundable if there are less than 10 tickets to be cancelled

- 34 to 20 days before departure: Up to 15% of seats can be cancelled without fees; the rest will incur a 100% cancellation charge.

- Less than 16 days before departure: 100% cancellation fees apply.

Ticketing Time Limit:

D-33

Please note that we only sell train tickets and not travel packages or hotel bookings.