Groups - Conditions
This guide will provide you with all the essential information you need as terms and requirements to book Groups with Rail Europe.
IN THIS ARTICLE
How book group tickets?
Online booking:
- Instant booking, entirely on the RailPortal
- Full automated booking on RailPortal
- Immediate booking on RailPortal
- Book SNCF Groups online
- Book Deutsche Bahn Groups online
Offline booking:
- Submit a booking request on RailPortal, we'll handle the rest.
- Submit a booking request on RailPortal, and we'll get back to you soon!
- Group Booking Offline
- Groups booking on MyRailEurope
Groups conditions per carrier
Check the details per rail operator below including ticketing methods, TTL,etc.:
- Eurostar RED (Formely Thalys)
- Eurostar BLUE
- Glacier Express
- Bernina Express
- Comboios de Portugal
- Swiss Domestic SBB
- Trenitalia
- Italo - NTV
- LNER
- RENFE
- Polrail
- Deutsche Bahn
- GoldenPass
- Czech Railways
- France TGV
- France Spain TGV
- France Italy TGV
- Paris Luxembourg TGV
- France Brussels TGV
- TGV Lyria
- France Germany TGV
- AVANTI
- Fjord Tours
- Caledonian Sleeper
- Iryo
- European Sleeper
- Swiss Group Luggage Service
- Gottardino
- VR Train
- OEBB
Eurostar RED (Formely Thalys)
Ticketing method: Print @ Home.
Where to address booking request: MyRailEurope.
Net / commissionable: Net
| Eurostar Red | |
| Fare | Net |
| Deposit | -The payment of a deposit of 20% is required within 09 days after booking. - If the deposit is not paid within 09 days, the booking expires and is automatically cancelled. - Deposit is not refundable - The deposit is paid in the currency in which the booking is created. - If you change your booking before the deposit has been received, the amount of the deposit will be recalculated. |
| Balance | - Balance must be paid 30 days before the day of departure - If the booking is made less than 38 days before the departure date, the balance must be paid in full. - If the balance is not paid 30 days before departure, the booking is automatically cancelled and the deposit will not be refunded. - If you change your booking after the deposit has been received but before the balance has been paid, the balance will be recalculated. - If you change your booking after the deposit has been received but before the balance has been paid, the date on which the balance is due will not change. |
| TTL | 30 days before departure |
| Available travel classes | Eurostar Standard, Eurostar Plus, Eurostar Premier |
| Type of passengers | adult: 25 + years child: 4 -11 years youth: 12-25 years |
| Booking horizon | 180 days before departure with fixed sales opening dates |
| Exchange | - Free exchange until 30 days before departure - Less than 30 days before departure, tickets are not exchangeable - The number of passengers can be changed. However, the group must always comprise at least 10 passengers. - There is no exchange fee, but the price difference between the original tickets and the new tickets must be paid. If the new price is lower, the price difference will not be refunded. - Exchanged tickets stay under the same PNR - You can change to a different travel class (Standard to Comfort or Premium, or Premium or Comfort to Standard) but the price difference is never refunded*. |
| Refund | - 80% refundable until D-30 - 50% refundable between D-30 and D-12 - Not refundable from 11 days until departure day - Please be advised that group booking fees are non-refundable and are not included in ticket refunds |
| Additional conditions | - You cannot change the type of passenger (from adult to child, for example). - You cannot add a passenger to an existing PNR - According to the new policy from the rail carrier, there is a 20 EUR fee per person if you wish to change the group name once seats are on hold. Therefore, we kindly request that you enter the correct group name in the itinerary and avoid using special characters or numbers, as these cannot be accepted as a valid group name. |
| Special process necessity carrier's approval | More than 50 passengers |
Eurostar BLUE
Ticketing method: Print @ Home.
Where to address booking request: MyRailEurope.
Net / commissionable: Net
All new Eurostar blue booking requests made from 4th November 2024 will belong to the new group range and sales policies.
For travel after 14 December 2024:
| Fare | Net |
| Deposit | - The payment of a deposit of 20% is required within 21 days after booking. - If the deposit is not paid within 21 days, the booking expires and is automatically cancelled. - Deposit is not refundable - If you change your booking before the deposit has been received, the amount of the deposit will be recalculated. |
| Balance | - Balance must be paid 35 days before the day of departure - If the booking is made less than 30 days before the departure date, the balance must be paid in full. - If the balance is not paid 35 days before departure, the booking is automatically cancelled and the deposit will not be refunded. - If you change your booking after the deposit has been received but before the balance has been paid, the balance will be recalculated. - If you change your booking after the deposit has been received but before the balance has been paid, the date on which the balance is due will not change. |
| TTL | 35 days before departure |
| Available travel classes | Eurostar Standard, Eurostar Plus, Eurostar Premier |
| Type of passengers | adult: 25 + years child: 4 -11 years no more Youth fare (Youths will get adult fares) |
| Booking horizon | 180 days before departure with fixed sales opening dates |
| Exchange | - Free exchange until 35 days before departure - Less than 35 days before departure, tickets are not exchangeable - The number of passengers can be changed. However, the group must always comprise at least 10 passengers. - There is no exchange fee, but the price difference between the original tickets and the new tickets must be paid. If the new price is lower, the price difference will not be refunded. - Exchanged tickets stay under the same PNR - You can change to a different travel class, but the price difference is never refunded*. |
| Refund | - 80% refundable until D-35 - 50% refundable between D-35 and D-12 - Not refundable from 11 days until departure day - Please be advised that group booking fees are non-refundable and are not included in ticket refunds |
| Additional conditions | - You cannot change the type of passenger (from adult to child, for example). - You cannot add a passenger to an existing PNR - According to the new policy from the rail carrier, there is a 20 EUR fee per person if you wish to change the group name once seats are on hold. Therefore, we kindly request that you enter the correct group name in the itinerary and avoid using special characters or numbers, as these cannot be accepted as a valid group name. |
| Special process necessity carrier's approval | More than 99 passengers |
Glacier Express
Introduction
Traveling as a group has never been more scenic or seamless than on the Glacier Express, with its panoramic windows, comfortable seating, and group-friendly services. Welcome to Switzerland!
Routes
St. Moritz <> Zermatt / Brig / Andermatt / Chur
Zermatt <> Brig / Davos / Chur / Andermatt
Andermatt <> Chur / Zermatt / Filisur / Brig
Tiefencastel <> Andermatt / Brig / Zermatt
Operating period
2025 up to 11 October 2025
2026 Winter from 6 December 2025 to 01 May 2026 / Summer from 2 May 2026 to 10 October 2026
Booking Horizon
Group reservations can be submitted at any time. Early reservations are recommended.
Where to address booking request: Rail Portal
Bookable class (depending on availability): 1st & 2nd Class, Excellence Class. Seat reservation is mandatory in all class types.
Fares Net i.e. not commissionable to you so you can add your own mark up
HOLD Option: Yes
Ticketing Time Limit 35 days before train's departure date
Ticketing Method E-ticket + Seat reservation ticket as a PDF + booking confirmation with seat allocation
Group conditions
- Minimum 10 people to take advantage of a 30% discount off the individual point-to-point ticket fare.
- Children up to 6-years-old travel free of charge; from 6 to 16: 50% discount on the group point-to-point ticket
- Compulsory seat reservation (the seat reservation fee is to be paid in full by all and any types of passengers).
- Groups are seated together in the same carriage whenever possible
- The maximum group size in 1st class is 36 people vs. in 2nd class: 70 people in Summer (03 May to 11 October 2025) and 48 people in Winter (from 12 October 2025).
- Final confirmation details (train number, carriage and seat allocation) will be sent to you approximately 30 days before the train’s departure date.
- If the group travels with Swiss pass, participants will not have to pay for the open ticket, only the seat reservation (surcharge).
After Sales conditions
| Type of Change | Time Before Departure | Conditions |
| Group Cancellation | Up to 33 days | Free of charge |
| 32 to 17 days | €1100 per group | |
| 16 days or no-show | Total amount of the group booking charged | |
| Reduction in number of travelers or route | Up to 33 days | Free of charge |
| 32 to 17 days | Actual fare price or max €110 per person | |
| 16 days or no-show | 100% of the official fare price incl. supplement |
Miscellaneous information
Catering on board: possible, upon request to group team (minimum 10 luggage)
To enhance Your Clients’ Rail Experience, you can now easily request Swiss door-to-door luggage service for your groups, more details HERE
Bernina Express
Discover the Bernina Express: a stunning alpine journey perfect for group travel, combining comfort, scenery, and unforgettable moments.
Routes/ Operating period / Booking Horizon / Where to address booking requests / Bookable Class / Hold & TTL / Ticketing Method / Group Conditions / After Sales Conditions / Miscellaneous information
Routes
Chur <> Tirano: trains 950 / 951 / 952 / 955
St. Moritz <> Tirano: trains 971 / 973 / 975
Tirano <> St. Moritz: trains 972 / 974 / 976
Operating periodAll year long except trains 955, 950, 971, 973, 975, 972, 974, 976 (until 26 Oct. 2025)
Booking HorizonGroup reservations can be submitted at any time. Early reservations are recommended.
Where to address booking request Rail Portal
Bookable Class 1st & 2nd, seat reservation is mandatory
Hold & TTL Yes, up to 35 days before the train’s departure date
Fares Net i.e. not commissionable to you so you can add your own mark up
Ticketing Method Print @ Home
Group Conditions
- Minimum 10 people to take advantage of a 30% discount off the individual point-to-point ticket fare.
- Children up to 6-year-old travel free of charge; from 6 to under 25 years: 50% discount on the group point-to-point ticket.
- Compulsory seat reservation (the seat reservation fee is to be paid in full by all and any types of passengers)
- Groups are seated together in the same carriage whenever possible.
- Regardless of the passenger’s age, the seat reservation surcharge must be applied.
- Final confirmation details (train number, carriage and seat allocation) will be sent to you approximately 30 days before the train’s departure date.
- Bernina Express panoramic trains:
- Swiss Pass holders pay for the seat reservation only.
- Groups travelling without Swiss Pass: groups pay for the group point-to-point ticket and seat reservation
- Swiss Pass holders travelling on the regional Bernina Line (Tirano <> St. Moritz): the group will receive a confirmation that it will have to travel with (no seat reservation is to be paid)
After Sales Conditions
Miscellaneous information
Groups are seated together in the same carriage as per availability
Final confirmation details such as train numbers are updated 30 days prior to departure, however the carriage and the seat allocation will be sent to you approximately 15 days prior departure.
The maximum group size in 1st class is 36 people vs. in 2nd class: 70 people in Summer (03 May to 11 October 2025) and 48 people in Winter (from 12 October 2025).
To enhance Your Clients’ Rail Experience, you can now easily request Swiss door-to-door luggage service for your groups, more details HERE
Comboios de Portugal
Group Journeys, Portuguese Style — Scenic, Seamless, and Simply Unforgettable.
Comboios de Portugal (CP), the country’s national railway service, offers a smart and stress-free way to travel in groups—combining reserved seating, dedicated support, and eco-friendly comfort, making it the perfect choice for school trips, corporate outings, or group adventures across Portugal.
Routes/ Operating period / Booking Horizon / Where to address booking requests / Bookable Class / Hold & TTL / Fares / Ticketing Method / Group Conditions / After Sales Conditions / Miscellaneous information
Routes
Domestic routes in Portugal
1. Coimbra-B ↔ Porto (Campanhã)
2. Lisboa Santa Apolónia ↔ Porto (Campanhã)
3. Lisboa Oriente ↔ Entroncamento
Operating period All year long
Booking Horizon 3 months before the train’s departure date
Where to address booking request Rail Portal
Bookable Class 1st and 2nd
Hold & TTL No, instant purchase
Fares Net, i.e. not commissionable so you can add your own mark up
Ticketing Method Print @ Home
Group Conditions minimum 10 people
After Sales Conditions group tickets can neither be refunded, nor modified, nor exchanged
Miscellaneous information
Swiss Domestic SBB
Introduction:
Routes
- All domestic Swiss routes are eligible for group bookings.
Operating Period
- Available all year round.
Booking Horizon
- Sales open 2 months prior to the departure date
Where to Address Booking Requests
- All requests must be handled through the Rail Portal.
Bookable Class
- Standard and Comfor class
Hold & TTL Policy
- Seat reservations can be put on hold.
- Point-to-point tickets are instant purchase only.
- The journey must be confirmed at least 15 days before departure.
Ticketing Method
- Print@home tickets are issued for both seat reservations and group travel.
Group Conditions
- A minimum of 10 passengers is required to qualify for a group ticket.
- Seat reservation is free of charge for SBB domestic trains.
- o Exception: Seat reservation is not free for panoramic trains:
- § Glacier Express
- § Bernina Express
- § Gotthard Panorama Express
- § GoldenPass Line
| SBB (Swiss Federal Railways) | ||
| Passenger Type | Age Range | Fare/Seat Policy |
| Child | 0 – 5.99 years | Travel free if sharing a seat/bed with a parent. Ticket must be bought if separate seat is needed. |
| Youth | 6 – 24.99 years | Pays half of the adult fare. |
| Adult | 25 years and above | Pays full adult fare. |
After Sales Conditions
- Vary depending on fare type and conditions selected in the Rail Portal.
Miscellaneous Information
- Group booking process is divided into two parts, and it is recommended to create two separate itineraries:
- o SBB Seat Reservation – Product family: SBB_ERA
- o SBB Point-to-Point Ticket – Product family: SBB_PTP
Trenitalia
Introduction
Italian Domestic routes:
Florence <> Venice / Verona / Milan / Rome / Naples
Rome <> Venice / Naples / Milan / Padova / Bologna / Verona
French Domestic routes
Paris <> Lyon / Avignon / Aix en Provence / Marseille / Saint-Jean-de-Maurienne
Cross-border routes from Italy to
- the main Swiss cities (e.g. Milan <> Basel)
- the main Austrian cities (e.g. Venice <> Innsbruck)
- the main French cities (Lyon, Paris)
All year long
Booking Horizon
Trenitalia Domestic trains - 180 days prior train's departure date
Trenitalia International trains - 90 days prior train's departure date
Where to address booking request : Rail Portal
Bookable Class
Standard / Comfort
Hold & TTL
TTL : D-30
Hold option : Yes
Booking on Hold before Issuance :
If cancelled up to 33 days before Train Departure Date => no penalties, bookings can be cancelled for free.
If cancelled or not confirmed in between 33 days and 8 days before Train Departure Date => you’ll be charged 5€ penalty per pax + any partial pax reduction is charged 5€/pax.
If cancelled or not confirmed in less than 8 days before Train Departure Date => you’ll be charged the all amount (=100% penalty)
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Ticketing Method
Print @ Home.
Group Conditions
- Passengers information is compulsory for tickets issuance.
- The French Domestic routes operated by Trenitalia are not eligible for free tickets and passengers’ lists either.
A free ticket will be provided for every 12 paying people up to a maximum of 5 free tickets.
Note: To proceed with the Trenitalia group bookings, we would require a passenger list for all travelers.
Please include the following information in an Excel spreadsheet and email it to groups@raileurope.com. Please provide the booking number in the subject line.
Column A: Last name.Column B: First name.Column C: Date of Birth (DD/MM/YYYY).
After Sales Conditions after issuance
- For International EC/IC Trains:
80% refundable up to 14 days before departure
50% refundable from 8 to 13 days before departure
Non-refundable less than 7 days before departure
For Domestic trains within Italy:
•Refundable at 80% until midnight of the 5th day before train departure date.
Miscellaneous information
Executive Class is not available for groups. Premier Executive Class can be booked on your Rail Portal for individual travelers only as there are only 8, 10 or 12 seats available, depending on the equipment and availability at time of booking.
Italo - NTV
Introduction
Top Routes
Venice <> Florence / Rome/ Bologna/ Turin/ Milan
Florence <> Rome / Naples/ Turin/ Verona
Rome <> Naples / Bologna/ Padua / Turin/ Verona
Milan <> Rome / Naples/ Florence
Naples <> Venice / Padua/ Turin/ Verona
Operating period
All year long
Booking Horizon
Trains are open for sale for travel until end of December 2025.
Where to address bookingrequest?
Rail Portal.
Net / commissionable
Commissionable
Bookable Class
Smart and Prima
Hold & TTL
TTL:30 days before Train Departure date (IMPORTANT: TTL extension is not possible for Italo)
Booking on hold & beforeissuance Italo - NTV:
If you cancel within 30 days of the departure date, the deposit of 5 EUR per personwillbenonrefundable. To avoidgettingthisfeechargeditis important to update the decisionbeforeTTL. IMPORTANT: TTL extension is not possible.
Ticketing Method
Print @ Home
Group Conditions
Specialfares for seriesdepartures.
Series = 10 departures on the same route for 25 pax minimum.
"To book/issue group tickets, the tour leader's name is required. The tour leader should bring the complete list of passengers on board. It is no longer required on the group ticket"
After Sales Conditions
Once issued the bookingis Non-refundable, non-exchangeable.
Please be advised that group booking fees are non-refundable a
nd are not included in ticket refunds
Miscellaneous information
|
NTV - Age policy
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Passenger Type
|
Age Range
|
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Child
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0 – 12.99 years
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Youth
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N/A
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Adult
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13 years and above
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LNER
Introduction:
Booking group travel with LNER is smart and convenient. Groups enjoy reserved seating, dedicated booking support, and a smooth, eco-friendly journey with free Wi-Fi and onboard refreshments. Perfect for schools, businesses, or leisure trips.
Routes
- York ↔ Edinburgh (Waverley, city centre)
- Glasgow ↔ London King’s Cross
- Preston (Lancs) ↔ Liverpool
- London King’s Cross ↔ Edinburgh (Waverley, city centre)
- Leeds → London King’s Cross
- Stirling → London King’s Cross
- Newcastle → London King’s Cross
- York → London King’s Cross
Operating period All year long
Booking Horizon
Week days services: 24 weeks
Weekends and holidays: 12 weeks
Where to address booking request : Rail Portal
Bookable Class 1st & 2nd Class
Hold & TTL Group bookings are quoted, subject to instant purchase
Ticketing Method E-ticket / PAH Print@home ticket
Group Conditions
- Minimum 10 persons travelling together to take advantage of group fares
- This is a quotation only, as instant purchase is required. Fares and seats are subject to availability at the time of booking.
- This is a non-commissionable e-ticket, but you may apply your own markup.
- Price is printed on the PDF in local currency.
- Once issued, tickets are non-exchangeable, non-refundable, and non-modifiable.
- The total price includes administrative and payment transfer fees
- Luggage Policy
- Each passenger may bring up to three items of luggage, including:
- One large suitcase
- One carry-on bag
- One small handbag
- Please note:
- Luggage space on board is limited, and we ask passengers to adhere strictly to the allowance to ensure a comfortable journey for all.
- Small and medium bags, including cabin-sized suitcases, travel holdalls, and weekend bags, should be stored in the overhead racks or under the seat in front.
- Larger suitcases should be placed in the designated luggage racks at the ends of the coaches, where space is restricted.
After Sales Conditions
Once the tickets are issued, they are non exchangeable, non refundable, non amendable.
Miscellaneous information
| 👥 LNER Age Policy Table | ||
| Passenger Age | Category | Fare Type |
| 0 – 17 years (inclusive) | Child | Child fare |
| 18 years and above | Adult | Adult fare (full) |
- Complimentary Meals:
Passengers travelling in First Class for journeys of 70 minutes or more are offered a complimentary meal, subject to availability. - Weekend Travel:
On weekend services, hot meals are not available under the Weekend First Class offer. Instead, passengers will be offered: - o Complimentary tea, coffee, soft drinks (no alcohol)
- o A selection of snacks, which may include sandwiches
RENFE
Routes
Spain to Spain (domestic)
Barcelona <> Madrid
Madrid <> Sevilla
Séville <> Malaga
Ciudad Real <> Cordoba
Cordoba <> Grenada
Malaga <> Barcelona
Lyon <> Barcelona (international route)
Operating period
All year long
Booking Horizon
150 days prior to the train's departure date.
Where to address booking request
Rail Portal
Net / commissionable
Commissionable
Bookable Class
Comfort / Standard
Group Conditions
Hold & TTL
TTL: D-30
HOLD Option : Yes for groups of 26 or above.
Instant purchase for groups less than 26 pax.
Ticketing Method
Print @ Home
After Sales Conditions
No refund for charter train.
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Once issued, changes are not allowed. No modification nor partial cancellation. The ticket must be cancelled for the whole group.
For Standard or Comfort seats 30% penalty up to 4 days before departure.
Premium fare has a 5% penalty up to 4 days before the departure. Cancellation closer to departure has 75% penalty.
After issuance, tickets are non refundable, non exchangeable.
Miscellaneous information
| Renfe - Age policy | |
| Passenger Type | Age Range |
| Child | 0 – 12.99 years |
| Youth | N/A |
| Adult | 13 years and above |
Polrail
Train travel is a smart, comfortable, and sustainable way for groups to explore Poland or travel internationally—especially on popular routes like Warsaw–Berlin.
Everything travel agents need to create a smooth and memorable group journey is right here!
Routes
Domestic Polish trains (e.g. Warsaw – Krakow) / Warsaw to Berlin
Operating period
All year long
Booking Horizon
90 days before travel
Where to address booking requests
Rail Portal
Bookable Class
Standard (2nd class)
Comfort (1st class)
Seat reservation mandatory on most long-distance and international trains.
Hold & TTL
TTL 37 days prior to departure
Instant purchase
Ticketing Method
Paper tickets or E-tickets (will be mentioned once the itinerary is quoted)
1st class tickets – always paper ticketsPassengers information is compulsory for tickets issuance.
Group Conditions
Booking Timeline: Group bookings should be made from 45 to 90 days before travel.
Approval Requirement: Some group travel requests may require approval by the rail carrier.
Availability: On popular trains, group space may be limited.
Ticket Type: Group travel is managed via a group ticket held by the group leader.
Travel Conditions: All group members must travel together on the same trains and in the same type/class of accommodation.
After Sales Conditions
Once issued, tickets are neither exchangeable, nor refundable, nor modifiable
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Miscellaneous information
Not commissionable paper tickets that you can markup despite the printed price. Price difference btw price charged to you and price printed on ticket is due to carrier's booking fees.
Age policy: Domestic trains & international trains: children under the age of 4 are free.
Children aged 4-11: child fare
Youth: only applicable to Polish schools.
Deutsche Bahn
Group bookings on German trains—whether domestic or cross-border—offer travel agencies a valuable opportunity to provide clients with flexible, cost-efficient, and sustainable travel solutions, making it essential for agents to master the group booking process and conditions to ensure smooth and successful ticket sales.
Routes
- All domestic trains within Germany
- Cross-border trains (e.g.: Berlin <> Warsaw, Germany <> Switzerland trains)
Operating period All year long
Booking Horizon 180 days prior train's departure date
Where to address booking request- My Rail Europe (offline: groups of more than 30 persons).- Rail Portal: group bookings online from 10 to 30 passengers (more information HERE)
Bookable Class 1st & 2nd class
Hold & TTL
Offline bookings (more than 30 persons):
- instant purchase
- 6€ per person non-refundable deposit in case of space required to be held until a TTL of 30 days prior train’s departure date (seat reservation and ticketing time limit is guaranteed).
Online group bookings (up to 30 persons):
- instant purchase, no hold option, no deposit
Ticketing Method
Offline bookings (more than 30 persons): paper tickets
Online group bookings (up to 30 persons): print @ home ticket, accessible immediately after booking).
Group Conditions
Minimum 10 persons to take advantage of discounted group fares
After Sales Conditions
Free of charge until 16 days before departure
From 15 days to 3 days prior departure = 5 € per pax
2 days prior departure date = 100% penalty fees.
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Miscellaneous information
Hold option is possible with a compulsory 6€ per person non-refundable deposit on offline group bookings made for groups of more than 30 persons.
GoldenPass
Introduction:
Treat your groups to an unforgettable journey aboard the GoldenPass, a panoramic train ride through Switzerland’s most breathtaking landscapes, combining comfort, authenticity, and unique moments of togetherness in an exceptional setting. Ready to boost your group sales with GoldenPass? Here’s everything you need to know to sell this iconic Swiss train experience with confidence.
Routes Luzern <> Interlaken / Engelberg
Operating period 365 days a year
Booking Horizon anytime, the earlier the better (group sales are open until Summer 2026)
Where to address booking requests Rail Portal
Bookable Class 1st & 2nd nd Class, Seat reservation is mandatory in all class types.
Fares Net
Hold option yes
TTL 30 days before train’s departure date
Ticketing Method Print@Home
Group Booking Conditions
- Minimum 10 people to take advantage of a 30% discount off the individual point-to-point ticket fare.
- Children up to 6-years-old travel free of charge; from 6 to 16: 50% discount
- Compulsory seat reservation (the seat reservation fee is to be paid in full by all and any types of passengers).
- Groups are seated together in the same carriage whenever possible
- Interlaken/Zweisimmen Montreux) cannot be booked at groups fare. Please book at individual fare.
After Sales Conditions
| Category | Condition | Fee | |
| Luzern-Interlaken | Cancellation | Up to 17 days before travel | FREE |
| 16 to 10 days before travel | €150.00 / group | ||
| 9 days before travel | €300.00 / group | ||
| No show | €500.00 / group | ||
| Reduction in Participants | Up to 10 days before travel | FREE | |
| 9 days before travel | 100% of fare incl. reservation fee (max. €300.00) | ||
| Rebooking | Up to 10 days before travel | FREE | |
| 9 to 4 days before travel | €200.00 / group | ||
| Short-term rebooking (missed train) | €300.00 / group | ||
| Luzern-Engelberg | Cancellation | Up to 17 days before travel | FREE |
| 16 to 10 days before travel | €150.00 / group | ||
| 9 days before travel | €300.00 / group | ||
| No show | €500.00 / group | ||
| Reduction in Participants | Up to 10 days before travel | FREE | |
| 9 days before travel | 100% of fare incl. reservation fee (max. €300.00) | ||
| Rebooking | Up to 10 days before travel | FREE | |
| 9 to 4 days before travel | €200.00 / group | ||
| Short-term rebooking (missed train) | €300.00 / group |
Miscellaneous Information 10 days before the trip, you will receive the group ticket by e-mail along with the seat assignment. On the train, tours guides must show the group e-ticket and the confirmation of the seat reservation
Czech Railways
Introduction
Discover the ease of group travel in the Czech Republic with Rail Europe—enjoy scenic routes, comfort, and great value, while ensuring smooth planning by following our group booking guidelines.
Routes
Domestic: Prague <> Brno / Ostrava / Karlovy Vary / Český Těšín and many more
International: Prague <> Berlin / Budapest / Vienna
Operating period All year long
Booking Horizon
- International day/night trains: from 140 to 180 days before train's departure date
- Prague <> Budapest / Berlin / Vienna: 180 days before train's departure date
- Domestic Czech trains (e.g.: Prague-Brno / Ostrava) 60 to 90 days before train's departure date
Where to address booking requests Rail Portal
Bookable Class 1st & 2nd
Hold & TTL Instant Purchase, quotation only (no hold option)
Ticketing Method Paper Ticket
Group Conditions At least 20 passengers
After Sales Conditions Non refundable, non exchangeable.
Miscellaneous information paper tickets are net (not commissionable to you)
France TGV
Introduction
Group bookings on French domestic high-speed trains offer travel agencies a reliable way to provide clients with fast, comfortable, and cost-effective travel across France—making it essential to understand Rail Europe's group booking process and conditions to ensure smooth transactions and optimal customer service.
RoutesAll domestic French routes from Paris <> Avignon, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Strasbourg and many more!
Operating periodall year longGroup sales open per period (currently open for sales for travel until 13 December 2025)
Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.
Bookable Class
1st & 2nd class
France TGV ONLINE available for groups up to 60 pax ONLY
Hold option Yes
Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn
TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
France TGV OFFLINE available for groups from 61 pax
Hold option yes
Ticketing Time Limit (TTL)
- If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD*
- If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days
-If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD*
- If group booking is done between 18 days and departure date, no TTL (instant purchase)
TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Group Conditions- Minimum 10 people travelling together to take advantage of group fares
- Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years), Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased
After Sales Conditions
- 100% refundable up to 49 days before the train’s departure date
- 50% refundable from 48 days and 15 days before train’s departure date
- From 14 days before train’s departure date, the booking is neither refundable, nor exchangeable, nor modifiable
Full Flex group tickets (in 1st Class only) are 100% refundable up to 7 days before train departure date, thereafter no refunds are allowed
Miscellaneous information
- TER Trains (French Regional Trains) are no longer available for groups except for Normandy regional trains. You can purchase tickets for TER with Individual fares in the Rail Portal.
- Groups are not allowed to access the Salon Grand Voyageur.
- Catering possible onboard -quote on request to Rail Europe Group Department.
- Privatization possible upon request to Rail Europe Group Department
France Spain TGV
Introduction
Group bookings on high-speed trains between France and Spain provide travel agencies with a valuable opportunity to offer clients a fast, comfortable, and cost-effective travel experience—making it essential to understand Rail Europe's group booking procedures and conditions to ensure efficient sales and smooth coordination.
Routes Paris <> Barcelona (intermediate stations: Valence, Nimes, Montpellier, Figueras, Gerona)
Operating period All year long
Booking Horizon Group sales open per period (currently open for sales for travel until 13 December 2025)
Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.
Bookable Class
1st & 2nd class
France – Spain TGV ONLINE available for groups up to 60 pax ONLY
Hold option Yes
Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn
TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
France - Spain OFFLINE available for groups from 61 pax
Hold option yes
Ticketing Time Limit (TTL)
- If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD*
- If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days
-If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD*
- If group booking is done between 18 days and departure date, no TTL (instant purchase)
TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Group Conditions- Minimum 10 people travelling together to take advantage of group fares
- Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years), Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased
After Sales Conditions
- If tickets are not used, 75% refundable up to 30 days before train departure.
- Then 50% refundable up to 12 days before departure.
- Thereafter, no refund allowed
- Exchanges: Non-exchangeable
Miscellaneous information
Catering / privatization upon request to the group department (no guarantee to offer such services on all trains).
France Italy TGV
Introduction
Group bookings on high-speed trains between France and Italy provide travel agencies with a valuable opportunity to offer clients a fast, comfortable, and cost-effective travel experience—making it essential to understand Rail Europe's group booking procedures and conditions to ensure efficient sales and smooth coordination.
Routes
Paris <> Oulx/ Sestrières, Turin, Milan
Mâcon, Chambéry <> Turin, Milan
Operating period All year long
Booking Horizon
Group sales open per period (currently open for sales for travel until 13 December 2025)
Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.
Bookable Class
1 st & 2nd class
France – Italy TGV ONLINE available for groups up to 60 pax ONLY
Hold option Yes
Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn
TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
France - Italy OFFLINE available for groups from 61 pax
Hold option yes
Ticketing Time Limit (TTL)
- If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD*
- If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days
-If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD*
- If group booking is done between 18 days and departure date, no TTL (instant purchase)
TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Group Conditions- Minimum 10 people travelling together to take advantage of group fares
- Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years), Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased
After Sales Conditions
- If tickets are not used, 75% refundable up to 30 days before train departure.
- Then 50% refundable up to 12 days before departure.
- Thereafter, no refund allowed
- Exchanges: Non-exchangeable
Miscellaneous information
Catering / privatization upon request to the group department (no guarantee to offer such services on all trains).
Paris Luxembourg TGV
Ticketing method: Print @ Home.
Where to address booking request: Rail Portal.
Net / commissionable: Commissionable
Paris Luxembourg TGV ONLINE available for groups up to 36 pax ONLY
Ticketing method: - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Where to address booking request: Rail Portal.
After sales:
100% refundable up to 46 days before the train departure date.
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
HOLD Option: Yes
Paris Luxembourg TGV OFFLINE
Ticketing method: - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Where to address booking request: Rail Portal.
After sales:
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Ticketing Time Limit:
If booking done up to 65 days before departure -- >TTL = D-56
If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.
If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.
If booking done between D-12 & after --> not reservable. TTL applies on business days only (Monday to Friday).
HOLD Option: Yes
France Brussels TGV
Introduction
Group bookings on high-speed trains between Brussels and the French Provinces offer travel agencies a powerful way to deliver fast, seamless, and cost-efficient travel solutions to their clients—making it essential to understand Rail Europe's group booking conditions and procedures to ensure smooth operations and maximize customer satisfaction.
Routes Brussels <> French Provinces destinations (e.g. Bordeaux, Lyon, Marseille etc.)
Operating period All year long
Booking Horizon
Group sales open per period (currently open for sales for travel until 13 December 2025)
Where to address booking request
Rail Portal (for Online & Offline bookings)
Group fares booked online are available for groups up to 60 persons.
Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.
Bookable Class
1 st & 2nd class
France – Brussels TGV ONLINE available for groups up to 60 pax ONLY
Hold option Yes
Ticketing Time Limit (TTL)
- If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD*
- If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days
-If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD*
- If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn
TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
France - Brussels OFFLINE available for groups from 61 pax
Hold option yes
Ticketing Time Limit (TTL)
- If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD*
- If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days
-If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD*
- If group booking is done between 18 days and departure date, no TTL (instant purchase)
TDD* = Train’s Departure Date
TTL applies on business days only (Monday to Friday)
Ticketing Method
- Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Group Conditions- Minimum 10 people travelling together to take advantage of group fares
- Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years), Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased.
After Sales [BD1]
- 100% refundable up to 49 days before the train’s departure date
- 50% refundable from 48 days and 15 days before train’s departure date
- From 14 days before train’s departure date, the booking is neither refundable, nor exchangeable, nor modifiable
Miscellaneous information
Catering / privatization upon request to the group department (no guarantee to offer such services on all trains).
Lyria
TGV LYRIA Group Travel – Paris to Switzerland
Offer your clients a premium group travel solution with Lyria’s high-speed trains connecting Paris to major Swiss cities. Designed for comfort and efficiency, Lyria is the ideal choice for corporate, educational, and leisure groups.
Routes Paris <> Geneva / Lausanne / Basel / Zurich
Operating period All year long
Booking Horizon Group sales open per period (currently open for sales for travel until 13 December 2025) * *Later periods will be communicated as soon as the train operating company provides an official calendar.
Where to address booking request Rail Portal (for Online & Offline bookings) Group fares booked online are available for groups up to 60 persons. Group fares booked offline -via the Rail Europe group department- are available for groups of 61 and more.
Bookable Class 1st & 2nd Class
TGV LYRIA ONLINE available for groups up to 60 pax ONLY
Hold option yes
Ticketing Time Limit (TTL) - If group booking is done up to 65 days before TDD*, TTL = 45 days before TDD* - If group booking is done from 64 days until 30 days before TDD*: TTL = Date of booking + 20 days -If group booking is done from 29 days to 12 days before TDD*: TTL = 10 days before TDD* - If group booking is done between 11 days and departure date, TTL = Date of booking + 30mn
TDD* = Train’s Departure Date TTL applies on business days only (Monday to Friday)
Ticketing Method - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
TGV LYRIA OFFLINE available for groups from 61 pax
Hold option yes
Ticketing Time Limit (TTL) - If group booking is done up to 72 days before TDD*, TTL = 52 days before TDD* - If group booking is done from 71 days until 37 days before TDD*: TTL = Date of booking + 13 days -If group booking is done from 36 days to 19 days before TDD*: TTL = 17 days before TDD* - If group booking is done between 18 days and departure date, no TTL (instant purchase)
TDD* = Train’s Departure Date TTL applies on business days only (Monday to Friday)
Ticketing Method - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Group Conditions - Minimum 10 people travelling together to take advantage of group fares - Passenger types: Adults (from 28 years), Youth (12-27 years), Children (4-11 years), Infant (0-4 years) travel for free in parents’ lap. If a seat is required for the infant, a child fare ticket must be purchased.
After Sales Conditions - 80% refundable up to 30 days before the train departure date. - 70% refundable from 29 days up to 8 days before train departure date. - 7 days before the train departure date, the booking is neither refundable, nor exchangeable, nor modifiable
Miscellaneous information - Catering service is possible for groups on TGV Lyria trains at additional expense. More information HERE - Charter or Privatization may be possible, please contact group team.
France Germany TGV
Ticketing method: Print @ Home.
Where to address booking request: Rail Portal.
Net / commissionable: Comissionable
France Germany ONLINE available for groups up to 36 pax ONLY
Ticketing method: - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Where to address booking request: Rail Portal.
After sales:
100% refundable up to 46 days before the train departure date.
50% refundable from 45 days up to 12 days before train departure date.
12 days before the train departure date, the booking is non refundable, nor exchangeable
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Ticketing Time Limit:
If booking done up to 60 days before departure -- >TTL = D-53
If booking done between D-59 to D-50 --> TTL D-43
If booking done between D-49 to D-30 --> J-23
If booking done between D-29 to D-20 --> J-10
If booking done between D-9 to D-3 --> J-1
HOLD Option: Yes
France-Germany TGV OFFLINE
Ticketing method: - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Where to address booking request: Rail Portal.
After sales:
100% refundable up to 50 days before the train departure date.
50% refundable from 49 days up to 15 days before train departure date.
14 days before the train departure date, the booking is non refundable, nor exchangeable
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Ticketing Time Limit:
If booking done up to 65 days before departure -- >TTL = D-56
If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.
If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.
If booking done between D-12 & after --> not reservable.
TTL applies on business days only (Monday to Friday).
HOLD Option: Yes
France Germany TGV
Ticketing method: - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Where to address booking request: Rail Portal.
Net / commissionable: Comissionable
France Germany ONLINE available for groups up to 36 pax ONLY
Ticketing method: Print @ Home.
Where to address booking request: Rail Portal.
After sales:
100% refundable up to 46 days before the train departure date.
50% refundable from 45 days up to 12 days before train departure date.
12 days before the train departure date, the booking is non refundable, nor exchangeable
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Ticketing Time Limit:
If booking done up to 60 days before departure -- >TTL = D-53
If booking done between D-59 to D-50 --> TTL D-43
If booking done between D-49 to D-30 --> J-23
If booking done between D-29 to D-20 --> J-10
If booking done between D-9 to D-3 --> J-1
HOLD Option: Yes
France-Germany TGV OFFLINE
Ticketing method: - Print @ Home tickets are available 10 days before train departure to allow train company to optimize placement
- For Domestic French TGVs & international TGV trains from/to France (seat reservation mandatory), only the seat assignment indicated on the tickets from 10 days before departure (D-10) is considered final
Where to address booking request: Rail Portal.
After sales:
100% refundable up to 50 days before the train departure date.
50% refundable from 49 days up to 15 days before train departure date.
14 days before the train departure date, the booking is non refundable, nor exchangeable
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Ticketing Time Limit:
If booking done up to 65 days before departure -- >TTL = D-56
If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date.
If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date.
If booking done between D-12 & after --> not reservable.
TTL applies on business days only (Monday to Friday).
HOLD Option: Yes
Avanti
UK train travel combines comfort, speed, and stunning scenery, making it the ideal choice for group journeys that impress clients and simplify planning. Here’s all what you need to know about group bookings in the UK!
Routes
From/to London: Birmingham, Edinburgh, Glasgow, Liverpool
Operating period all year long
Booking Horizon
Travel can be confirmed 52-24 weeks prior to departure on weekday services (Monday to Friday), excluding Bank Holidays, for groups of 10 or more passengers travelling together on the same service.
Weekend and Bank Holiday Travel can be confirmed 12 weeks prior to departure, or as soon as Network Rail Maintenance schedules allow confirmed services.
Train times quoted at 52 weeks prior to departure are subject to change and will be confirmed 24-12 weeks prior to travel.
Seat reservations can only be confirmed 24-12 weeks prior to departure.
Where to address booking request Rail Portal
Bookable Class First and Standard
Hold & TTL Quotation only, instant purchase required
Ticketing Method Print @ Home (e-ticket + seat reservation ticket as a PDF).
Group Conditions
Quotes are valid for 2 Business days from time of quoting, subject to availability. After this time, prices and availability are subject to change and will be re-quoted based on current availability.
Prices are not guaranteed until payment is made by the group team to the supplier.
Group Ticket discounts are based on at least 10 people travelling together on the same service(s) and are single (one-way) tickets. These tickets are for fixed trains.
After Sales Conditions (Group Fares)
32 or more days before travel: 90% of the ticket value will be refunded.
31 - 24 days prior to travel: 50% of the ticket value will be refunded.
23 - 18 days prior to travel: 25% of the ticket value will be refunded.
15 days or less prior to travel: No refund will be given.
On or after the date of the travel: No refund will be given.
The £10.00 admin fee will also be applied to all refunds.
Miscellaneous information
Child ages are 5-17 inclusive.
Luggage: there are three spaces to store luggage: above seats in the small overhead luggage racks, beneath seats and in the dedicated luggage areas by the doorways. Luggage cannot be placed on seats intended for fellow passengers.
Although there’s no weight restriction, luggage must be managed without additional assistance. The train company can carry anything (within reason) that fits on our train, however, if it exceeds the free allowance, we may need to charge extra for it on board the train.
You can bring:
- One item of hand luggage that can fit on a lap
- One larger item of luggage, not exceeding 30 x 70 x 90 cm in size
Please note: If the above limits are exceeded and the luggage cannot be carried on our train due to space limitations then a courier may be arranged by Avanti West Coast at the clients’ expense.
Fjord Tours
Introduction
Routes
Main destinations:
*Oslo
*Trondheim
*Kristiansand
*Geilo
*Bergen
*Stavanger
*Bodø
*Røros
Operating period
All Year
Booking Horizon
90 days
Where to address booking requests
Rail Portal
Bookable Class
Standard and Standard Plus
Hold & TTL
None
Ticketing Method
Instant purchase.
Group Conditions
Minimum 10 persons
After Sales Conditions
34-20 days before departure date: Up to 50% refundable.
19-10 days before departure date: Up to 10% refundable.
9 days: 100% charge
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Miscellaneous information
Passengers' information is compulsory for tickets’ issuance.
Caledonian Sleeper
Introduction
The Caledonian Sleeper lets you travel overnight in comfort and wake up ready to explore Scotland or London. For group bookings with Rail Europe, the booking conditions outline key details helping ensure a smooth, hassle-free trip.
RoutesCaledonian sleeper links over 40 stations between London and Scotland including 5 main stations: Aberdeen, Edinburgh, Fort Williams, Glasgow & Inverness.
Operating periodall year long.
Booking Horizon12 months.
Where to address booking request Rail Portal (please select couchettes when you make the request).
Bookable ClassDouble bed cabins with private en-suite shower room, breakfast included.
Club Twin with twin bunk bedroom with private en-suite shower room, breakfast included.
Class Twin with twin bunk bedroom, in room wash basin, breakfast available to purchase.
Accessible Double & Twin with double or twin bedroom, in room was basin, breakfast available to purchase.
Hold & TTLInstant purchase, no bookings on hold
Ticketing MethodE-ticket + Seat reservation ticket as a PDF
Upon issuance request, all passengers' names are required along with mobile phones
Group ConditionsGroup Ticket discounts are based on at least 8 people travelling together on the same service(s) and are single (one-way) tickets. These tickets are for fixed trains.
Child ages are 5-17 inclusive.
Each cabin is for solo occupancy or two guests travelling together: no sharing with strangers.
After Sales Conditions25% refund for cancellations made less than 60 days before the Train's Departure Date (TDD > 60)
No refund for cancellations made less 35 days or less before the Train's Departure Date (TDD ≤ 35)
Miscellaneous information- Free Wi-Fi to keep guests connected on the move
- Priority access to the Club Car for Caledonian Double & Club Room guests
- Electrical & USB charging points available
- It is possible to pre order dinner and/or breakfast
Iryo
Classes of service :
Find all information about Railway luggage here.
Where to address booking request: Rail Portal.
Net / commissionable: Net
We strongly advise you to specify which Spanish railway operator (Iryo or RENFE) you wish to travel with, as well as the required fare type.
Ticketing method – Two Options :
1. Global Print@Home: One ticket for the entire group (price not displayed).
2. Individual Print@Home: Each participant receives a separate ticket (price displayed).
By default, the Rail Europe Groups Department issues Global Print@Home tickets. If you prefer Individual Print@Home tickets, please specify your request in the Special Needs field or leave a comment at the time of issuance.
Sales conditions :
- Group acceptation rules : 45 days prior to departure
- Quotation only - Instant purchase required. Not commissionable e-ticket that you can markup. Fares and seats subject to availability at the time of booking.
- Free name changes up to 5 business days before departure.
- Passenger name list compulsory to issue the group ticket. Please send by passenger name list from an Excel file at groups@raileurope.com and add your itinerary number in your email subject.
Column A: Last name.
Column B: First name.
Column C: Date of Birth (DD/MM/YYYY).
After sales:
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Booking on hold & before issuance :
- Up to 35 days before departure: Free cancellations, provided the group has at least 10 passengers. Not refundable if there are less than 10 tickets to be cancelled
- 34 to 20 days before departure: Up to 15% of seats can be cancelled without fees; the rest will incur a 100% cancellation charge.
- Less than 16 days before departure: 100% cancellation fees apply.
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Ticketing Time Limit:
D-33
European Sleeper
Introduction
Group bookings on overnight trains from Brussels to Prague offer travel agencies a unique opportunity to provide clients with cost-effective, comfortable, and environmentally friendly travel options, making a thorough understanding of the group booking process and conditions essential for successfully selling and managing group tickets.
Routes(night trains)
Brussels <> Prague (intermediate stops: Rotterdam, Amsterdam, Berlin, Dresden)
Operating periodAll year long
Brussels > Prague: departures on Mondays, Wednesdays & Fridays
Prague > Brussels: departures on Sundays, Tuesdays & Thursdays
Booking Horizon9 months before train’s departure date
Where to address booking request Rail Portal (please select couchettes when you make the request)
Bookable Class
Seats:
- 6 seats in a compartment
- privatization possible (not between the Netherlands and Belgium)
- seat reservations included, toilets are on the corridor
Couchettes:
- seats during the day, transformed into couchettes at night
- can be booked for max 6 persons or as a private compartment
- blanket, sheet and pillow are provided for all passengers
- women-only compartment available
- washrooms and toilets are on the corridor
- compartments can be locked from the inside
- breakfast, drinks & snacks can be purchased from the train crew
Sleepers: Single, Double, Triple
- comfortable mattress, made up bed (incl. blanket, sheets & pillows)
- women-only compartment available
- compartments can be locked from the inside
- wake-up call at the desired time
- washbasin in the compartment, toilets on the corridor
- towel & soap included
- charging point in the compartment
- breakfast & welcome drink included
Hold & TTLNo hold option, Instant purchase
Ticketing MethodPrint @ Home
Group ConditionsPlease note that each class is associated to the following kind of seats/couchette:
Seats → Budget Class
Couchettes (Shared and Private) → Classic Class
Sleepers → Comfort Class
After Sales Conditions3 different rates:
Easy Night = Non-refundable
Good Night = Mid flex until 65 days
Flex Night = Flex until 72 hours
Miscellaneous informationThe tour leader’s name is required. Please ensure it is provided at the time of issuance.
Group ticket fares are net, i.e. not commissionable to you so you can add your own mark up.
Swiss Group Luggage Service
Introduction
Routes
- All domestic routes within Switzerland.
Operating Period
- Available year-round.
Booking Horizon
- Bookings can be made up to 15 days before the first day of transfer (from Hotel A to Hotel B).
Where to Address Booking Request
- Through MyRE.
Bookable Class
- No travel class differentiation.
- One standard luggage transfer service is available.
Hold & TTL
- Booking must be finalized at least 15 days prior to departure.
Ticketing Method
- E-labels issued for luggage tracking and handling.
Group Conditions
- Luggage Policy:
- o Minimum: 10 items
- o Maximum: 50 items
- o Max weight per item: 23 kg
- o Clients and tour leaders must be informed of the weight limit.
- Hotel Coordination:
- o Provide the group name as known by the hotel.
- o If the group is not present during pick-up or delivery:
- § The hotel must be informed by the GSA or Tour Leader about the scheduled pick-up or delivery.
- Pick-Up Process:
- o Luggage must be ready at reception between 7:00 AM and 9:00 AM (as per order confirmation).
- o Same-day delivery option:
- § Luggage may be consigned at the SBB counter at Zurich Airport by 12:30 PM (latest landing: 11:30 AM).
- o Important:
- § If luggage is not ready at the agreed time:
- SBB may charge for waiting time, additional trips, or refuse the transport.
- On-time delivery is not guaranteed in such cases.
- Delivery Information:
- o Delivery by 7:00 PM (or 7:30 PM for Zermatt).
- o Exact delivery time is stated in the order confirmation.
After Sales Conditions
- Free cancellation up to 5 business days before transport.
- Late cancellations (less than 5 business days) will incur 100% of the cost.
Miscellaneous Information
- Ensure clear communication with hotels and group leaders.
- Late luggage or lack of coordination may affect service delivery.
- The service is ideal for tour groups looking for hassle-free luggage transfers between accommodations within Switzerland.
GOTTARDINO
Introduction:
The Gotthard Panorama Express offers a scenic journey between Lucerne and Lugano, combining a lake cruise with a panoramic train ride through the historic Gotthard route and Base Tunnel. With alpine views, comfortable coaches, and cultural highlights, it’s a memorable way to experience the heart of Switzerland.
Routes
Lucerne → boat on Lake Lucerne → Flüelen → train through the Gotthard tunnels → Lugano.
Operating period: from April to October
Booking Horizon: Reservations can be made from December for the following year’s season.
Where to address booking request Rail Portal
To travel from Luzern to Lugano or vice versa (steamboat + Gotthard Panorama Express train) please create 3 itineraries in your booking:
- 2 itineraries for travel on the steamboat: free of charge seat reservation plus group point-to-point ticket
- 1 itinerary for travel on the Gotthard Panorama Express Train to get a per person price including ticket and seat reservation
Net / commissionable: Net
Bookable Class 1st class (Comfort) only
Passengers with a 2nd class ticket must purchase a class upgrade as well as the supplement (seat reservation) to travel in the panorama train
Hold & TTL 35 days before train's departure date
Ticketing MethodE-ticket + Seat reservation ticket as a PDF + booking confirmation with seat allocation
Upon issuance request, please provide the team with group leader's:
- First & last names
- Cell phone number and/or e-mail ID
- Date of Birth
Group Conditions
- Minimum 10 persons travelling together
- Compulsory seat reservation on the steamboat and the Gotthard Panorama train
- Groups must be in possession of group point-to-point tickets covering both routes along with seat reservation and booking confirmation with seat allocation on the Gotthard Panorama Express Train
- Seat reservation on the steamboat is communicated to the tour director by email and/or SMS 24hrs before the departure date of the steamboat
- Seat reservation on the Gotthard Panorama train materialized by the e-ticket 'Supplement Gotthard Panorama Express groups'
- On the Gotthard route between Arth-Goldau and Lugano, the train only operates panorama cars in 1st class; a 1st class ticket is required.
- Passengers with a 2nd class ticket must purchase a class upgrade as well as the supplement (seat reservation) to travel in the panorama train
After Sales Conditions
Reservation on the Gotthard Panorama Express Train can be cancelled free of charge up until 15 days before train's departure date
Please be advised that group booking fees are non-refundable and are not included in ticket refunds
Miscellaneous information
| 🎟️ Gotthard Panorama Express – Age Policy | ||
| Age Range | Fare | Notes |
| 0–5 years | Free | No ticket required. Must be accompanied by a paying adult. |
| 6–15 years | 50% of regular point to point ticket fare fare | Applies to both boat and panoramic train segments. |
| 16 years and older | Full adult fare | Standard adult pricing. |
💺 Panoramic Train Reservation Surcharge
In addition to the base fare:
- All passengers aged 6 and above must pay a reservation supplement for the panoramic train segment.
Children under 6 do not require this surcharge if they don’t occupy a reserved seat. If you want a separate seat for them, the surcharge applies.
VR Train - Finland
Introduction
Travelling by train in Finland offers a seamless blend of comfort, scenic beauty, and sustainability—while having expert knowledge of booking group travel through Rail Europe ensures smooth coordination, cost-efficiency, and access to exclusive benefits for larger parties.
Routes
Helsinki–Tampere, Rovaniemi, Turku, and more.
Popular routes include Lapland night trains with sleeper compartments.
Operating period
All year long
Booking Horizon
DAY TRAINS: available until 25 October 2025
NIGHT TRAINS: available until 28 March 2026
Where to address booking requests
Rail Portal
Bookable Class
1st & 2nd Class
Hold & TTL
The price of the group offer is valid for 2 business days. Please note that VR does not reserve seats during the offer phase
Ticketing Method
E-ticket + Seat reservation ticket as a PDF or e-ticket incl. Seat reservation.
No passenger list needed
Group Conditions
Minimum 19 persons travelling together for groups bookingMinimum 19 pax for groups booking, children from 0 to 17-year-old
Children under 4 can travel without a designated seat on long-distance trains.
Adults from 18-year-old
After Sales Conditions
Group tickets, once issued, are neither refundable, nor cancellable, nor modifiable
Miscellaneous information
Catering service is possible for groups
Please note that cabins are not divided into 1st or 2nd class.
Cabin types are based solely on their location and facilities:
- Upstairs cabins include a private toilet and shower
- Downstairs cabins have shared facilities
OEBB
Austrian Trains
This document outlines the booking policies, ticketing methods, passenger categories, and sales conditions for Austrian Railways (ÖBB) and NightJet (NJ) trains, distributed through Rail Europe.
Routes
E-Tickets: Valid for all domestic Austrian trains and NightJet (NJ) trains.
Linz <> Salzburg
Wien <> Salzburg / Split / Warszawa / Nuremberg / Munich
Bregenz <> Salzburg
Graz <> Wien / Ljubljana
Prague <> Linz
Innsbruck <> Zurich
Salzburg <> Milan
Paris <> Wien (no longer available from 14 December 2025)
Villach <> Zagreb
Operating Period
Operates year-round
Booking Horizon
Bookings open up to 6 months in advance
Where to Address Booking Requests
All bookings must be made via the Rail Portal (ERA)
Bookable Classes
Standard Class
Comfort Class
Hold & TTL
Quotation only as instant purchase is required. Fares and seats subject to availability at the time of booking.
TTL:37 days prior to departure. If departure is close, then 15 days prior to departure.
Ticketing Method
E-ticket (issued as a link) for all domestic Austrian trains + NightJet (NJ) trains. Group point-to-point ticket and seat reservation are 2 separate tickets.
Do not download as PDF — once downloaded, the ticket can no longer be modified.
E-tickets do not need to be exchanged for paper tickets.
E-tickets may be shown on an electronic device or printed.
The barcode/QR code must be clearly visible and scannable by the conductor.
Paper ticket: international trains from/to Austria:
- Germany
- Hungary
- Switzerland
Important: The conductor on the train needs to scan the code on the tickets – the quality needs to be that good.
This is a commissionable e-ticket that you can markup.
Price is printed on PDF and paper ticket in local currency.
Group Conditions
Seat & Sleeper Conditions
- Day Trains :
- o Children under 6 travel free if sitting with a parent.
- o If a separate seat is required, a seat reservation fee must be paid.
- o Children aged 6–14 pay the reduced standard fare (~50%).
- NightJet (Overnight Trains) :
- o Children under 6 travel free if they share a couchette/sleeper with a parent/adult.
- o If a separate couchette/sleeper is required for the child, full child fare applies (same as child 6+).
- o Children aged 6–14 pay child fare for their own couchette/sleeper.
After Sales Conditions
Dependent on the fare type purchased (refund/exchange policies vary per fare rules).
Miscellaneous Information
Train charters available on request.
Pax lists (with first names, last names and dates of birth) are required for specific routes. You will be informed during the time of issuance.
OEBB AGE POLICY:
| Passenger Type | Age Range | Fare/Seat Policy |
| Toddler | Until the day before 6th birthday | Travel free if sharing a seat/bed with a parent. Seat reservation must be paid if a separate seat is needed. |
| Child | From 6th birthday until the day before 15th birthday | Pays child fare (typically 50% discount on standard fare). |
| Adult | From 15th birthday onwards | Pays full adult fare. |
Please note that we only sell train tickets and not travel packages or hotel bookings.