Italo - NTV

Ticketing method: Print @ Home.

"To book/issue group tickets, the tour leader's name is required. The tour leader should bring the complete list of passengers on board. It is no longer required on the group ticket"..

GoldenPass

Czech Railways

• Ticketing method : Paper Ticket
• Where to address booking request: Easy Rail Access.
• TTL = Instant Purchase
• Hold Option : No
• After sales : Non refundable, non exchangeable.

France TGV

SNCF Domestic OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56 

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date. 

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date. 

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

Comments: TER (French Regional Trains) is no longer available for groups except for Normandy regional trains. You can purchase ticket for TER with Individual fares in Easy Rail Access.

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

11 days before the train departure date, the booking is non- refundable, nor exchangeable.

Ticketing Time Limit:

If booking done up to 65 days before the departure date-- >TTL = D-45and the tickets will be issued 10 days before the departure date.

If booking done up to 64 to 30 days before the departure date --> TTL for 20 days from PNR creation date and the tickets will be issued 10 days before the departure date.

If booking done between 29 to12 days before the departure date --> TTL for 10 days before departure date and the tickets will be received the next day of the TTL date.

If booking done between 11 to the date of departure --> TTL for 30 mins from PNR creation date and the tickets will be received the next day of TTL date.

Fees apply to the unit value of each cancelled or modified seat 

Modification or cancellation deadlines are understood to be in relation to the date and time of the departure of the first journey. 

HOLD Option: Yes

Comments: TER (French Regional Trains) is no longer available for groups except for Normandy regional trains. You can purchase ticket for TER with Individual fares in Easy Rail Access.

France Spain TGV 

France Spain ONLINE available for groups up to 60 pax ONLY 

HOLD Option: Yes 

Ticketing method: Print @ Home. 

Where to address booking request: Easy Rail Access.

After sales: 

• 75% refundable up to 30 days before the train departure date. 
• 50% refundable from 29 days up to 8 days before train departure date. 
• 7 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit: 

• If booking done up to 60 days before departure -- >TTL = D-53 
• If booking done between D-59 to D-50 --> TTL D-43 
• If booking done between D-49 to D-30 --> J-23    
• If booking done between D-29 to D-20 --> J-10    
• If booking done between D-9 to D-3 --> J-1    

France-Spain TGV OFFLINE 

Ticketing method: Print @ Home. 

Where to address booking request: Easy Rail Access. 

After sales: 

• 50% refundable from D-48 TO D-14. 
• 13 days before departure, the booking is non-refundable nor exchangeable. 

Ticketing Time Limit: 

• If booking done up to 65 days before departure -- >TTL = D-56 
• If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date. 
• If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date. 
• If booking done between D-12 & after --> not reservable. 

TTL applies on business days only (Monday to Friday). 

HOLD Option: Yes

France Italy TGV

Ticketing method: Print @ Home. 

Where to address booking request: Easy Rail Access.

After sales: 

75% refundable up to 33 days before the train departure date. 

50% refundable from 32 days up to 11 days before train departure date. 

HOLD Option: Yes 

France Italy ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home. 

Where to address booking request: Easy Rail Access. 

After sales: 

75% refundable up to 30 days before the train departure date.. 

Paris Luxembourg TGV

Ticketing method: Print @ Home. 

Where to address booking request: Easy Rail Access.

Paris Luxembourg TGV ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home. 

Where to address booking request: Easy Rail Access. 

After sales: 

100% refundable up to 46 days before the train departure date. 

France Brussels TGV

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

France Brussels TGV ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

12 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53 

If booking done between D-59 to D-50 --> TTL D-43 

If booking done between D-49 to D-30 --> J-23   

If booking done between D-29 to D-20 --> J-10   

If booking done between D-9 to D-3 --> J-1   

HOLD Option: Yes

France Brussels TGV OFFLINE 

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 50 days before the train departure date.

50% refundable from 49 days up to 15 days before train departure date.

14 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56 

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date. 

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date. 

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

Lyria

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

LYRIA Domestic ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

80% refundable up to 30 days before the train departure date.

70% refundable from 29 days up to 8days before train departure date.

7 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-58 

If booking done between D-59 to D-50 --> TTL D-48 

If booking done between D-49 to D-30 --> J-28   

If booking done J-35 and after --> TTL Booking+4 

TTL applies on business days only (Monday to Friday)

HOLD Option: Yes

Comments: Now they can add or reduce pax before the issuance

Lyria OFFLINE 

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

80% refundable up to 33 days before the train departure date.

70% refundable from 32 days up to 11 days before train departure date.

10 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56 

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date. 

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date. 

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

France Germany TGV

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

France Germany ONLINE available for groups up to 36 pax ONLY

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 46 days before the train departure date.

50% refundable from 45 days up to 12 days before train departure date.

12 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 60 days before departure -- >TTL = D-53 

If booking done between D-59 to D-50 --> TTL D-43 

If booking done between D-49 to D-30 --> J-23   

If booking done between D-29 to D-20 --> J-10   

If booking done between D-9 to D-3 --> J-1   

HOLD Option: Yes

France-Germany TGV OFFLINE

Ticketing method: Print @ Home.

Where to address booking request: Easy Rail Access.

After sales:

100% refundable up to 50 days before the train departure date.

50% refundable from 49 days up to 15 days before train departure date.

14 days before the train departure date, the booking is non refundable, nor exchangeable

Ticketing Time Limit:

If booking done up to 65 days before departure -- >TTL = D-56 

If booking done between D-64 to D-30 --> TTL for 5 days from PNR creation date. 

If booking done between D-29 to D-12 --> TTL for 72 hours from PNR creation date. 

If booking done between D-12 & after --> not reservable.

TTL applies on business days only (Monday to Friday).

HOLD Option: Yes

AVANTI

Routes  London from/to:

• Birmingham
• Blackpool North
• Glasgow
• Edinburgh
• Holyhead
• Liverpool
• Manchester

Ticketing method: Print @ Home

Where to address booking request: Easy Rail Access

After Sales: 

• 90% refund for cancellations made more than 32 days before the travel date (TDD > 32)
• 50% refund for cancellations made between 24 and 32 days before the travel date (24 < TDD ≤ 32)
• 25% refund for cancellations made between 17 and 24 days before the travel date (17 < TDD ≤ 24)
• No refund for cancellations made 17 days or less before the travel date (TDD ≤ 17)

Please note that an administrative fee of €11.50 will apply to all refunds per ticket.

Ticketing Time Limit (TTL): Instant purchase.

HOLD option: NO

Fjord Tours

Ticket method: Print @ Home 

Where to address booking request: Easy Rail Access. 

After sales:

35 days: Free  

35-20 days: Up to 50% of the existing number of pax can be cancelled free of charge within this period.  

20-10 days: Up to 10% of remaining bookings can be cancelled free of charge within this period.  

9 days: 100% charge 

Ticketing Time Limit:

Instant purchase. 

Booking Horizon:

90 days 

HOLD Option:  

No 

Comments:

Passengers' information is compulsory for tickets issuance. 

Caledonian Sleeper

Routes with night trains

London from/to:

• Edinburgh
• Glasgow
• Inverness
• Fort William
• Aberdeen

Ticketing method: Print @ Home

Where to address booking request: Easy Rail Access (please select couchettes when you make the request)

After Sales: 

• 100% refund for cancellations made more than 60 days before the travel date (TDD> 60)
• 25% refund for cancellations made less than 60 days before the travel date (TDD < 60)
• No refund for cancellations made less 35 days or less before the travel date (TDD ≤ 35)

Ticketing Time Limit (TTL): Instant purchase.

HOLD option: Yes (3 days possible only)

Iryo

Classes of service :

Find all information about Railway luggage here.

Where to address booking request: Easy Rail Access.

We strongly advise you to specify which Spanish railway operator (Iryo or RENFE) you wish to travel with, as well as the required fare type.

Ticketing method – Two Options :
1. Global Print@Home: One ticket for the entire group (price not displayed).

2. Individual Print@Home: Each participant receives a separate ticket (price displayed).

By default, the Rail Europe Groups Department issues Global Print@Home tickets. If you prefer Individual Print@Home tickets, please specify your request in the Special Needs field or leave a comment at the time of issuance.

Sales conditions :

- Group acceptation rules : 45 days prior to departure

- Quotation only - Instant purchase required. Not commissionable e-ticket that you can markup. Fares and seats subject to availability at the time of booking.

- Free name changes up to 5 business days before departure.

- Passenger name list compulsory to issue the group ticket. Please send by passenger name list from an Excel file at groups@raileurope.com and add your itinerary number in your email subject.
Column A: Last name.
Column B: First name.
Column C: Date of Birth (DD/MM/YYYY).

After sales:

Booking on hold & before issuance :

- Up to 35 days before departure: Free cancellations, provided the group has at least 10 passengers. Not refundable if there are less than 10 tickets to be cancelled

- 34 to 20 days before departure: Up to 15% of seats can be cancelled without fees; the rest will incur a 100% cancellation charge.

- Less than 16 days before departure: 100% cancellation fees apply.

Ticketing Time Limit:

D-33

European Sleeper

Routes with night trains

All year (3 times per week):

         Brussels

         Amsterdam

         Berlin

         Praha

Winter (February and March):

         Brussels

         Koeln

         Innsbruck

         Venice

Ticketing method: Print @ Home

Where to address booking request: Easy Rail Access (please select couchettes when you make the request)

After Sales: 

3 different rates:
Easy Night = Non refundable
Good Night = Mid flex until 65 days
Flex Night = Flex until 72 hours

Ticketing Time Limit (TTL): Instant purchase.

HOLD option: No

Booking Horizon:

9 months

Comments:

The tour leader’s name is required. Please ensure it is provided at the time of issuance.