Eurail (or Interrail) Travel FAQ
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Before travel
- What should I do if there is incorrect information on my Pass?
- Can I return my Pass for a refund?
- How do I activate my Eurail Pass?
- How do I make seat reservations?
- Where can I find my mobile Pass number?
- How do I use my Pass? Here is everything you need to know about using your mobile Pass, from getting ready for travel to boarding the train and ticket inspections.
- Can I get a new Pass if it's lost or stolen?
- Can I get compensation for train delays?
- Is it possible to extend my Eurail Pass?
- Where can I download the Rail Planner App?
- Why is my journey split over two travel days?
- How often does the app timetable get updated?
- Do I need to be online to use the app's other features?
- What will ticket inspectors check?
- How do I use travel days with the mobile Pass?
- Can I travel in a group with the mobile Pass?
- Why do I need to set up authentication?
- I can't log in to my account
- I haven't received the email to reset my password
- My orders are missing from my account
If the details on your mobile Pass are incorrect or outdated, please get in touch with our customer service.
A 100% refund applies to totally unused and non-activated passes. Request MUST be submitted before the last possible activation date indicated on the mobile Pass. Pass is considered activated if the first and consequently, last day of validity is defined.
If you need details about getting started with your Eurail/Interrail mobile Pass, please find the details here.
You can book seat reservations using our Rail Portail for Trenitalia, French Domestic TGV, French International TGV, French Intercites, Eurostar, Lyria, Renfe, Bernina Express, Glacier Express. Please find more details here.
For Deutsche Bahn and ÖBB seat reservations, click here!
If they want to book seat reservations for other products, your clients must use the Eurail website.
You can find your mobile Pass number in your order confirmation email, or on your Pass in the Rail Planner app. Pass numbers are 6 characters long and can contain numbers and letters.
Traveling with a Eurail Pass
Yes! If your device gets lost, stolen or damaged with your Pass on it, you can opt to move your Pass to another device. Open the Rail Planner app on your new device and go to My Pass to add your Pass using your last name and Pass number from your order confirmation email. When asked, tap 'Move Pass' and follow the steps to have your Pass moved to the new device.
Did you experience a train delay of 60 minutes or more during your Eurail trip? Please contact our customer service.
No, we can't extend or upgrade your existing Eurail Pass with extra travel days or the country validity.
Using the Rail Planner App
Go straight to your phone’s app store and search for Rail Planner app. The Rail Planner app is supported on Apple devices iOS 16.0 and later and Android devices 6.0 and later.
When you add a journey to My Trip, it calculates how many travel days you'll need, including those for night and sleeper trains. This helps plan your trip more easily and get the most out of your travel days.
the Rail Planner app is updated 4 times a week to keep the journey planner as accurate as possible for using offline during your trip. If you don’t have automatic app updates turned on in your phone settings, check your phone's app store before you travel to make sure you have the latest version.
it's important you are online at least once every 24 hours. The app does not update in the background, so you’ll need to open the app when you find a connection and we can check your Pass.
If you haven’t been online in more than 1 day, your mobile Pass will be considered inactive and you will not be able to use it until you connect to the internet and open the app.
Traveling with a Eurail mobile Pass
The ticket is the part of your Pass that the ticket inspectors will check. In most countries, the ticket inspector will visually check the details on your ticket, including the journey information you added, while in some other countries, the ticket inspector will scan the barcode and visually check the journey information.
You need a separate ticket for each travel day. You can create your tickets in advance or on the same day you’re travelling, but you need to have a valid ticket to show before boarding a train, bus, or ferry. Creating your ticket on the train, bus, or ferry isn’t allowed and may lead to a fine.
You can cancel your travel day any time before the start of that day (00:00 local time). Go to My Pass, choose the travel day you want to cancel and tap ‘Cancel travel day’.
Once a travel day has started, it’s no longer possible to cancel it. You cannot cancel a travel day that is in the past.
Yes, you can add Passes from separate orders to the same device. You just need the last name and Pass number of each Pass you want to add to your device, which you can find in each order confirmation email.
Note: While there is no limit on how many Passes can be loaded into the App, we do not recommend loading more than 20.
We recommend you to set up authentication on your device to protect the personal information on your Pass, like your passport or ID number. You can use any of the authentication features on your device, from a passcode to a fingerprint to facial recognition.
Help with your account
If you're having trouble logging in, you can reset your password by choosing 'Forgot your password?' and following the steps.
The email can take up to 30 minutes to arrive. Don't forget to check your spam folder.
It can take up to 30 minutes for your order details to appear in your account.
Seat reservations on European trains
Your clients shall require to purchase seat reservations for some trains like High Speed Trains, International cross border trains, some panoramic trains and to board ferries. If you need more details about how book seat reservations using our Rail Portal click here .