Getting started with your Interrail mobile Pass

10 September 2026: One Brand is live! One Pass. One community. No fixed route.

Eurail has been renamed to Interrail, bringing travellers worldwide together under one global brand and one Pass, no matter what their residency is.

For overseas travellers (former Eurail travellers), find all the details you may need and answers to your questions in the dedicated Interrail One Brand article.

If you're new to travelling with a Interrail mobile Pass, getting started may feel unfamiliar. Don't worry - we've put together a simple step-by-step guide to help you through the process, from activating your Pass to boarding your first train.

👉 Open or download the full step-by-step guide here or you can find the video tutorial by clicking here.

This visual guide will walk you through:

Adding your Pass to the Rail Planner app
Creating and managing your trip
Activating your Pass
Planning and saving journeys
Adding journeys to your Pass
Booking seat reservations (if required)

The process to start using your Interrail Pass follows Interrail's official requirements, carefully designed to ensure a smooth and enjoyable travel experience.

Before Travel

Ensure your customers:

Have installed the Rail Planner app
Have your Pass number and last name (from your confirmation email)
Know that your Pass must be activated before boarding your first train

Supporting Your Customers

Once the Pass is set up, you can direct customers to the following resources for additional guidance:

Important Information

Your mobile Pass is your ticket — it will generate a QR code in the app
You don’t always need internet access to show your ticket, but you will need it to set up and manage your journeys
Some trains require seat reservations in addition to your Pass
If you no longer plan to travel, you may need to deactivate your Eurail mobile pass to remain eligible for a refund. For steps, see "How to Deactivate Your Interrail Mobile Pass."