Getting started with your Eurail/Interrail mobile Pass

If you're new to travelling with a Eurail mobile Pass, getting started may feel unfamiliar. Don’t worry — we’ve put together a simple step-by-step guide to help you through the process, from activating your Pass to boarding your first train.

👉 Open or download the full step-by-step guide here or you can find the video tutorial by clicking here.

This visual guide will walk you through:

  • Adding your Pass to the Rail Planner app
  • Creating and managing your trip
  • Activating your Pass
  • Planning and saving journeys
  • Adding journeys to your Pass
  • Booking seat reservations (if required)

The process to start using your Eurail/Interrail Pass follows Eurail’s official requirements, carefully designed to ensure a smooth and enjoyable travel experience

Before Travel

Ensure your customers:

  • Have installed the Rail Planner app
  • Have your Pass number and last name (from your confirmation email)
  • Know that your Pass must be activated before boarding your first train

Supporting Your Customers

Once the Pass is set up, you can direct customers to the following resources for additional guidance: 

Important Information

  • Your mobile Pass is your ticket — it will generate a QR code in the app
  • You don’t always need internet access to show your ticket, but you will need it to set up and manage your journeys
  • Some trains require seat reservations in addition to your Pass

  • If you no longer plan to travel, you may need to deactivate your Eurail mobile pass to remain eligible for a refund. For steps, see  "How to Deactivate Your Eurail / Interrail Mobile Pass."




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