Bulletin board
| Disruption | Comments | |
|---|---|---|
| Eurostar London | Yes | |
| Eurostar Red | Yes | |
| Glacier Express | Yes |
You'll find below the details in our different posts in the Disruptions tab.
- Disruptions
- Engineering works
- Miscellaneous
- Connection
- Schedule Change
Disruptions:
Disruptions
Glacier Express : Route Interruption Glacier Express 26.03.2025 / Streckenunterbruch Glacier Express 26.03.2025
Due to a rockfall, rail service on the affected line is partially disrupted, and Glacier Express trains are not operating between Chur and Zermatt.You can find more details here
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Eurostar: Cancellations on routes between France, Beligum and Netherlands 26th March 2025- 29th March 2025 (Updated on 25th March)
Due to a recent incident on the LGV Nord and damage to the train set involved, Eurostar had to reduce our transport plan from 26 to 29 March 2025.
We apologise for the multiple disruptions being communicated today due to various unforeseen circumstances. You can find more details here.
-----------------------------------------------------------------------Eurostar: Cancellations on routes between France, Beligum and Germany 30th March 2025- 1st April 2025 ((Updated on 25th March)
Due to the strike in Belgium, Eurostar had to cancel more trains which may affect some of travellers. You can find more details here.
-----------------------------------------------------------------------Trenitalia: Strike on March 19th 2025 (Updated on 18th March 2025)
We wish to inform you of a strike scheduled from 9:01 a.m. to 16:59 p.m. of Wednesday March 19th 2025, which may lead to train disruptions and cancellations. Services before and after the strike may also be affected.
You can find more details here.
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Renfe: Minimum services for strike days called by the General Works Council and trade union organizations nationwide on March 17, 19, 24, 26, 28, April 1 and 3. (Updated on 15th March)
The Ministry of Transport and Sustainable Mobility has established minimum essential services to ensure traveler mobility during these days.
Please find more details here.
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SNCB: Strike in Belgium from Sunday 16 March 22H00 until Monday 17 March 22h00. (Updated on 14th March)
A strike has been announced by part of the NMBS/SNCB staff, from Sunday 16 March 2025, at 22H00 to Monday 17 March 2025, at 22H00. The impact of this strike on international traffic is not yet known.
Please find more details here.
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Trenitalia: Faenza - Florence line: circulation suspended between Faenza and Marradi on Friday 14 March due to weather alert. (Updated on 14th March)
Following the weather alert issued by the Civil Protection, on Friday 14 March, train circulation is suspended between Faenza and Marradi.
Please find more details here.
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Belgium: Strike in Belgium from Sunday 16 March until Monday 17 March
A strike has been announced by part of the NMBS/SNCB staff, from Sunday 16 March 2025, at 22H00 to Monday 17 March 2025, at 22H00. The impact of this strike on international traffic is not yet known. Please find more details Please find more details here.
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Eurostar : Cancellations on routes to and from Paris has been suspended.
Due to the discovery of an unexploded bomb from the Second World War near Paris Gare du Nord, rail traffic to/from Paris has been suspended.. Please find more details here.
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National strike of FS and Trenord group staff from 9:00pm on Friday 7th to 9:00pm on Saturday 8th March.
From 9:00 pm on Friday 7th to 9:00 pm on Saturday 8th March 2025, trains may be cancelled or changed due to a national strike by the staff of the FS Group, Trenitalia, Trenitalia Tper and Trenord.
Please find more details here.
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UK: No trains between Crowborough and Uckfield until approximately 10:00 on 26th February 2025 (Updated on 26th Feb)
A fault with the signalling system between Crowborough and Uckfield means all lines are blocked. As a result, no trains can run between these stations. You can find more details here.
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Eurostar: Strike action planned between 25 – 27 February. (Updated on 24th Feb)
More information regarding list of cancelled trains can be found here.
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Eurostar: Cancellations on routes to and from London on Monday 24th, Tuesday 25th and Wednesday 26th March 2025 (Updated on 24th Feb)
Due to various operational reasons, Eurostar had to make changes to their timetable which may affect some of your customer's journey. Please find more details here.-----------------------------------------------------------------------
Deutsche Bahn: Strike announcement in Belgium impacting Deutsche Bahn trains from February 22, 2025 to March 2, 2025 (Updated on 21st Feb)
In Belgium, strike action has been announced for the period from February 22, 2025 to March 2, 2025. This will result in restrictions on Deutsche Bahn's international long-distance traffic between Germany and Belgium. More information can be found here.
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Strike in Belgium from Friday 21 February 22H00 until Sunday 2 March 22h00 (Updated on 21st Feb)
A strike has been announced by part of the NMBS/SNCB staff, from Friday 21 February 2025, at 22H00 to Sunday 2 March 2025, at 22H00. Please find more details here.
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Trenitalia: The national strike of the FS Group staff from 9:00 pm on Saturday 22nd to 8:59 pm on Sunday 23rd February has been revoked (Updated on 21st Feb)
The national strike of the staff of the FS Group, Trenitalia, Trenitalia Tper scheduled from 9:00 pm on Saturday 22 to 8:59 pm on Sunday 23 February 2025 has been revoked.
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Strike in the UK on Avanti (line London-Manchester-Glasgow) (Updated on 10th Feb)
Industrial Action on Avanti West Coast Sunday 9 February
Industrial action by the RMT union is expected to affect Avanti West Coast services on Sunday 9 February 2025. Please find more details here.
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Trenord : Staff strike from 3:00 on Wednesday 5th to 2:00 on Thursday 6th February
(Updated on 5th Feb).From 3:00 on Wednesday 5th to 2:00 on Thursday 6th February, a strike by Trenord staff is underway, proclaimed by the Trade Unions. Please find more details here.
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Eurostar : Cancelled train 9123 at Brussels-Midi/Zuid (Updated on 3rd Feb).
Due to an earlier incident, the train 9123 is cancelled.
Your customers can obtain a free refund or exchange. In case if you find any issue while cancelling or exchanging your ticket you can contact us.
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Eurostar : Cancellations on routes to and from London (Updated on 30th Jan)
Due to various operational reasons, Eurostar had to cancel train 9167 from Amsterdam/Rotterdam to London St Pancras on Sundays 02 and 09 March 2025 . Please find more details here.
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Disruptions due to Storm Éowyn ( Updated on 24th Jan )
Please be advised that due to expected stormy weather conditions from Storm Éowyn this weekend, services on the following Train Operators may be adversely affected. Please find more details here.
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TI Strike - January 25th-26th, 2025 ( Updated on 24th Jan )
We wish to inform you of a strike scheduled from 9:00 p.m. of Saturday January 25th to 8:59 p.m. of Sunday January 26th 2025, which may lead to train disruptions and cancellations. Please find more details here.
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Cancellations on routes to and from London (Updated on 17th Jan)
Due to various operational reasons, Eurostar had to cancel some trains from 09 February to 11 May 2025 . Please find more details here.
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Eurostar: Cancellation on routes between France and Belgium on 13th January and 14th January (Updated 11th Jan)
Due to strikes in Belgium, Eurostar had to cancel some trains from 13 February to 14 February 2025 . Please find more details here.
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Strike in Belgium 12-13/01/2025 ( Updated on 9th Jan)
A strike has been announced by part of the NMBS/SNCB staff, from Sunday, January 12, 2025, at 10:00 PM to Monday, January 13, 2025, at 10:00 PM. The impact of this strike on international traffic is not yet known.
In case of delay, cancellation, or disruption of your train journey, please contact us.
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Avanti West Coast - Strike action on Sundays from 12 January to 25 May 2025 (Updated on 8th Jan)
The RMT union has announced strike action affecting Avanti West Coast on Sundays from 12 January to 25 May 2025. On these dates, Avanti’s timetables and operating hours will be significantly reduced and trains that do run are expected to be busy. Engineering work and football fixtures may also affect journeys across the rail network. Please find more details here.
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Eurostar : Cancelled stops on routes to and from London 11th -12th January 2025 ( Updated on 8th Jan)
Due to various operational reasons, Eurostar had to cancel some stops on trains 9114, 9126 and 9152 to and from London on 11th and 12th January 2025 . Please find more details here.
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Engineering works
Eurostar :Limited service in Germany due to engineering works between March and May 2025:
Due to engineering works, some German stations won’t be served between March and May 2025
What are my options?
From 01 March to 25 April 2025:
From 03 to 18 May 2025:
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Renfe:Alternative road plan on the Zaragoza-Teruel-Sagunto line and the C5 in Valencia due to Adif infrastructure works
Renfe has designed an Alternative Road Transport Plan to guarantee passenger transport during the improvement works on the Zaragoza-Teruel-Sagunto conventional line, which Adif will carry out between February 17 and November 17, 2025. These works are incompatible with rail traffic, so the company plans to maintain road services with buses, minibuses, and VTC (Vehicle-Rail Transport).
Please find more details here
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UK: Disruption between London Paddington and Reading expected until the end of the day 15th March 2025. (Updated on 15th March 2025)
A broken rail between London Paddington and Reading means some lines are blocked. As a result, trains may be cancelled, delayed by up to 15 minutes or revised. This is expected until the end of the day.
You can find more details here
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Renfe: Alternative transportation plan between Calamonte and Mérida due to infrastructure works.
Due to infrastructure works, train service will be interrupted for five weekends on the Mérida-Calamonte section of the Mérida-Los Rosales line. Renfe has established an alternative transport plan.
Please find more details here
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UK: Amendments to Hull Trains timetables on Fridays and Saturdays in March and April.
On Fridays and Saturdays in March and April, there will be minor alterations to Hull Trains timetables.
Please find more details here
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SNCB: Frameries - Defective trains: Between Quévy and Mons / Bergen on 14th March 2025.
Train traffic on one track. Delays and cancellations are possible.
Please find more details here
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NTV: RAILWAY ROMA AREA: RFI’s measures from 5 March 2025 to 27 April 2025.(Updated on 14th March)
As established by the Railway Infrastructure Manager, from 5 March 2025 to 27 April 2025, some Italo trains have been rescheduled and/or partially cancelled.
Please find more details here
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NTV: TRIESTE-VENEZIA LINE: RFI’s works on 28 December 2024, 11 and 18 January, 8 and 15 February, 8 and 15 March, 2025. (Updated on 14th March)
Due to works on the Trieste-Venezia line established by the Railway Infrastructure Manager, on 28 December 2024, 11 and 18 January, 8 and 15 February, 8 and 15 March, 2025, Italo 8902 and Italo 8918 have been rescheduled and partially cancelled.
Please find more details here
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NTV: SALERNO-REGGIO CALABRIA LINE: RFI’s works from 7 January 2025 to 16 March 2025.(Updated on 14th March)
Due to works on the Salerno-Reggio Calabria line planned by the Railway Infrastructure Manager, from 7 January 2025 to 16 March 2025, the Italo trains 8111, 8143, 8134, 8158 and 8192 have been rescheduled.
Please find more details here
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NTV: RAILWAY MILANO AREA: RFI’s works from 18 February 2025 to 30 May 2025.(Updated on 14th March)
Due to works close the Milano area planned by the Railway Infrastructure Manager, from 18 February 2025 to 30 May 2025, the Italo trains 9978 and 9992 have been rescheduled.
For further information click here.
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France: Cancelled TGV INOUI trains routes on weekend from March and April 2025 because of engineering works
Due to engineering works no direct TGV INOUI journey serves Luxembourg station 2025.Please find more details here.
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France: Cancelled TGV trains routes on weekend from March and April 2025 because of engineering works
Due to engineering works on the high-speed lines, traffic of TGV's between Paris and Bordeaux - Paris and Toulouse - Paris and Hendaye - Paris and Tarbes will be impacted in March and April 2025. Please find more details here.
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France: Cancelled TGV INOUI Brussels-France in May and June 2025 because of engineering works
Due to engineering works on the high-speed lines, traffic of TGV INOUI Brussels-France will be impacted in May and June 2025. Please find more details here.
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Trenitalia: Pisa - La Spezia line: changes to train circulation due to infrastructure improvement works from Tuesday 7 January
From Tuesday 7 January 2025, due to infrastructure improvement works on the Pisa - La Spezia line, changes are planned. Please find more details here.
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Belgium: alternative train service
Due to a strike, train traffic will be limited from Friday 21st of February, 10 PM, to Sunday 2nd of March.
In order to deal with the limited number of trains running, the managing railways SNCB will put in place an alternative service in accordance with staff availability.
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Trenitalia: Florence - Rome line: changes to train circulation due to extraordinary maintenance work from Tuesday 7 January to Tuesday 4 March
From Tuesday 7 January to Tuesday 4 March, due to infrastructure improvement works on the Florence - Rome line, changes are planned. Please find more details here.
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Cancelled stop on the SNCB network between 18/01/2025 and 19/01/2025
Because of engineering works on the SNCB network between 18/01/2025 and 19/01/2025, the Eurostar traffic will be disrupted.
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Renfe will carry out the Binéfar-Lleida road route from January 10 to 12 due to Adif works between Almacelles and Raimat
Renfe will carry out the journey by road between Binéfar and Lleida in the corridor that links Zaragoza with the capital of Lleida and Madrid due to some works in the corridor. This Alternative Road Transport Plan will be carried out between 10 and 12 January.
The improvement works that Adif is going to carry out between Almacelles and Raimat from the night of the 10th to the early hours of the 13th force the interruption of circulation between Lleida and Binéfar on those dates. This railway cut will affect seven Renfe trains in the corridor, whose passengers will be transported by bus from Binéfar to Lleida. The rest of the journey will be made by train.
The trains affected by this cut are:
Friday 10 January:
- Train 17052 Madrid-Zaragoza-Lleida. By bus from Binéfar to Lleida.
Saturday, January 11:
- Train 15550 Zaragoza-Lleida. Bus from Binéfar to Lleida.
- Train 15507 Lleida-Zaragoza. Bus from Lleida to Binéfar.
Sunday, January 12:
- Train 15506 Zaragoza-Lleida. Bus from Binéfar to Lleida.
- Train 15657 Lleida-Zaragoza. Bus from Lleida to Binéfar.
- Train 15509 Lleida-Zaragoza. Bus from Lleida to Binéfar.
- Train 17052 Madrid-Zaragoza-Lleida. Bus from Binéfar to Lleida
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Renfe prepares an alternative road plan between Caspe and Escatrón on January 18 and 19 due to engineering works in Chiprana
Renfe has scheduled twelve bus trips to travel by road between Caspe and Escatrón on the corridor that links Zaragoza with Barcelona via Caspe due to Adif works on the infrastructure. This Alternative Road Transport Plan will take place on 18 and 19 January.
The improvement works that Adif is going to carry out in Chiprana between the early hours of the 18th and the early hours of the 20th force the interruption of the circulation between Escatrón and Caspe on those dates. This railway cut will affect twelve Renfe trains in the corridor, whose passengers will be transported by bus on the affected section. The rest of the journey will be made by train.
The trains affected by this cut, both 18 and 19, are:
- Train 15311 Mora-Zaragoza.
- Bus between Caspe and Escatrón.
- Train 17501 Barcelona-Caspe-Zaragoza-Madrid.
- Bus between Caspe and Escatrón.
- Train 17050 Zaragoza-Caspe-Barcelona.
- Bus between Escatrón and Caspe.
- Train 15015 Barcelona-Caspe-Zaragoza.
- Bus between Caspe and Escatrón.
- Train 15016 Zaragoza-Caspe-Barcelona.
- Bus between Escatrón and Caspe.
- Train 15308 Zaragoza-Mora.
- Bus between Caspe and Escatrón.
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Trenitalia: Rome Node: circulation suspended at Roma Smistamento from 5:20 am due to a fault on the line on 23rd December 2024
Update - 7:00 amTraffic is still suspended due to a fault on the line at the Roma Smistamento plant.The technicians are working on the repairs.Regional trains may experience delays and be subject to route restrictions or cancellations according to the following schedule .You can find out the progress of your train and travel options from the station you are interested in with Search Train .Event start - 5:20amTraffic is suspended due to a fault on the line at the Roma Smistamento plant.The intervention of technicians was requested to allow the regular resumption of rail traffic.Regional trains may experience delays and be subject to route restrictions or cancellations.Updates follow.----------------------------------------------------
Trenitalia: Bari - Pescara line: circulation suspended between Campomarino and Chieuti from 5:35 am due to a fault in the electrical line on 23rd December 2024
Traffic is still suspended between Campomarino and Chieuti due to a fault in the power line.
The technicians are working on the repairs.High Speed, Intercity and Regional trains may experience delays.Regional trains may be subject to cancellations or route restrictions.High Speed and Intercity trains directly involved and currently stopped:• ICN 757 Turin Porta Nuova (8.50pm) - Lecce (10.10am) on 22 DecemberYou can find out the progress of your train and travel options from the station you are interested in with Search Train .Event start - 5:35amTraffic is suspended between Campomarino and Chieuti due to a fault in the power line.The intervention of technicians was requested to allow the regular resumption of rail traffic.High Speed, Intercity and Regional trains may experience delays.Updates follow.----------------------------------------------------
Trenitalia: Paola - Salerno line: circulation slowed from 7:00 due to a fault on the line
Traffic is slowed down due to a fault on the line between Policastro and Celle Bulgheria.
The technicians are working on the repairs.
High Speed, Intercity and Regional trains can have increased travel times of up to 60 minutes.
Regional trains may be subject to route restrictions or cancellations.
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Renfe: Temporary modification of the Medium Distance service between Palencia, Venta de Baños and Valladolid due to Adif works (Updated on 14th December)
Public Service Trains
From 12 to 16 December, Renfe is planning an alternative road transport service between the stations of Palencia, Venta de Baños and Valladolid, for the Medium Distance and Regional trains, making the rest of the journey by train. This road transport service is also provided for the last MD Madrid Príncipe Pío 20:25 – Palencia on 11 December.
Commercial Service Trains
From 12 to 16 December, the Alvia connection between Santander and Madrid Chamartín will be provided by transferring passengers between trains at the same Palencia station.
The Salamanca-Barcelona Alvia transversal train will slightly modify its usual schedule during these dates, leaving the capital of Salamanca earlier at 12:17. In the opposite direction, this train will move its arrival at Vialia station to 18:36.
Travellers are reminded that pets and bicycles are not permitted on road journeys. For more information, call Renfe on 912 320 320.
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Eurostar : Mondays to Fridays from 02 December 2024 to 13 December 2024*
Eurostar train 9106 originally departing from London St Pancras International to Brussels Midi/Zuid, Rotterdam Centraal and Amsterdam Centraal at 06:16 will now depart at the EARLIER time of 06:04 on Mondays to Fridays from 02 December 2024 to 13 December 2024. This is due to engineering works.
Travellers must bring their existing ticket to the station and check their ticket online for the new recommended station arrival time
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SBB : Interrupted service: Solothurn - Attiswil : Details can be found here (Updated on 15th Nov)
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Major works in Paris-Est station from January 31 to February 3 and from February 6 to 9, 2025
We would like to inform you that major works will take place in Paris-Est station between January 31 and February 3, 2025, then between February 6 and 9, 2025. These works will make access to this station impossible for TGV INOUI during these periods.
Changes to the transport offer
The TGV linking Paris-Est station with northeastern France, Luxembourg and Germany will originate and terminate at Paris-Nord station, around 500 meters from Paris-Est.
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Modernisation work on the LGV Sud-Est from 09 to 12 November 2024
It will not be possible to travel on the High Speed Line between Paris/Ile De France and the north of Avignon from 9 to 12 November 2024 inclusive, due to signalling modernisation work.
After 5 years of work with no impact on passenger traffic, this major operation requires the complete closure of the line for 4 days.
- High Speed Train traffic will be modified, with the following consequences:
- A reduction in the number of High Speed Trains in circulation
- The trains that do run will use the conventional line, with a significant increase in journey time.
Certain stations on the High Speed Line will not be served
The timetables on tickets and on distribution channels already take account of these changes.
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Miscellaneous
Northeast Corridor Operational Changes – +7 Minute Increase in Travel Time
Iryo inform you that, due to infrastructure improvement works scheduled by Adif on the Madrid Atocha - Barcelona Sants line, adjustments will be implemented in the schedules of services in the Northeast Corridor, from March 27 to December 31, 2025.
Travel time will be increased by up to 7 minutes in travel time: all journeys between Madrid Puerta de Atocha and Barcelona Sants, as well as transversal services with origin/destination in Malaga and Seville.
Note: The train service 6168 modifies its schedule, now it leaves from MADRID PUERTA DE ATOCHA at 16:55 with a stop in CÓRDOBA at 18:44 and arrival in MÁLAGA MARIA ZAMBRANO at 19:50. We apologize for the inconvenience.
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Trains between the Netherlands and London from 10 February 2025.
- travel from Amsterdam to London with a change in Brussels.
- travel direct from Rotterdam to London.
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Venice Access Fee 2025 - Customers travelling to Venice
we would like to inform you that, for selected dates between April 18th and July 27th 2025, an access fee will be required for visitors to the historic city of Venice.
- April : 18,19,20,21, 22, 23, 24, 25, 26, 27, 28, 29, 30.
- May : 1, 2,3, 4, 9, 10, 11, 16,17,18, 23, 24, 25, 30, 31.
- June : 1,2, 6,7 8, 23, 14 ,15, 20, 21, 22, 27, 28, 29.
- July : 4, 5, 6, 11, 12, 13, 18, 19, 20, 25, 26, 27.
Please note that the access fee is not charged from 4.00 p.m. to 8.30 a.m.
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Seating plan changed on the Eurostar network on 21/01/2025.
Due to operational issues, you'll now travel on a different type of train.
What are my options?
Please take the ticket that’s issued to you at the ticket gates. It’ll have your new coach and seat number on it.
If you're travelling from Lille to Brussels, before boarding your train, please go to the Eurostar ticket office located in Hall 4 at Lille Europe station to get your updated coach and seat number. If you can’t, speak to the train managers who will help you find your new seat.
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Seating plan changed at Paris Gare du Nord on 20/01/2025.
Due to operational issues, you'll now travel on a different type of train.
What are my options?
Please take the ticket that’s issued to you at the ticket gates. It’ll have your new coach and seat number on it.
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Seating plan changed on the Eurostar network on 17/01/2025.
Due to operational issues, you'll now travel on a different type of train.
What are my options?
Please take the ticket that’s issued to you at the ticket gates. It’ll have your new coach and seat number on it.
If you're travelling from Lille to Brussels, before boarding your train, please go to the Eurostar ticket office located in Hall 4 at Lille Europe station to get your updated coach and seat number. If you can’t, speak to the train managers who will help you find your new seat.
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Seating plan changed on the Eurostar network on 10/01/2025.
Due to operational issues, you'll now travel on a different type of train.
What are my options?
Please take the ticket that’s issued to you at the ticket gates. It’ll have your new coach and seat number on it.
If you're travelling from Lille to Brussels, before boarding your train, please go to the Eurostar ticket office located in Hall 4 at Lille Europe station to get your updated coach and seat number. If you can’t, speak to the train managers who will help you find your new seat.
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Office closure - for New Year's Eve.
Our office will be closed on the night of New Year's Eve (December 31st) and the morning of New Year's Day (January 1st). However, we will be monitoring requests and will respond as soon as possible.
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Book Groups with Rail Europe!
Rail Europe Web accounts can now book Groups with Rail Europe!
Please discover here how create easily a group booking request.
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Customer care center temporary closure
Our customer care center will be temporarily closed on November 20th 2024 until 6pm IST.
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We're pausing our direct trains from the Netherlands to London
From 15 June 2024, passengers travelling from Amsterdam or Rotterdam to London will need to go through security and passport control at Brussels.
Please spilt your search :
1. Amsterdam to Brussels 2. Brussels to London .
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Our Customer Service team will:
- Not be operational on 26th October.
- Operate restricted hours on 28th October. The team will start working from 1200 IST (0730 CET)
As a consequences, the responses to your query would be delayed.
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Trenitalia-check-in automation for Regional Digital Ticket:
We inform you hereby that, as from September 21st 2024, check-in to travel on board Regional trains with the Regional Digital Ticket (BDR) will be automated.
Thanks to a new IT development on the Digital Ticket for Trenitalia's Regional trains - passenger will no longer be required to check- in manually before train departure.
The process will be automated: at the scheduled departure time (indicated on the ticket), if there are no date/time changes carried out by the customer, the ticket will be activated automatically. From the moment of activation, it is no longer possible to carry out departure time/date changes. The flexibility of changing the departure time/date countless times is therefore guaranteed, but this operation must always be carried out before the automatic activation of the ticket.
Please find here below a summary concerning the use of the Regional Digital Ticket (BDR):
- new: ticket activation via check-in will be done automatically by Trenitalia's systems at the departure time indicated on the Regional train ticket
- passengers can make an unlimited number of date/time changes until Midnight on the day before the train departure date.
- on the day of travel, the passenger can make an unlimited number of changes to the departure time until the time of automatic activation departure time indicated on the digital ticket.
When requested, the passenger must show on board the train the QR Code generated by Trenitalia system, as already provided for the Regional Digital Ticket (BDR).
Please note that the Regional Digital Ticket (BDR) is nominative, personal and non-transferable to other passengers.
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New Product On Rail Portal Expansion of coverage to Croatia and Denmark
We are excited to announce that our services are now available in Croatia and Denmark. This expansion allows us to better serve our partners and clients in these regions, providing enhanced support and access to our full range of services. Our travel agents will be able to book:
- Journeys from/to Croatia with ÖBB offers
- Journeys from/to Denmark with DB offers (so mainly from/to Germany)
Extra security checks at Belgian stations<
We would like to inform you of additional security measures now in place for international travellers traveling from Belgian stations between June 14th and September 8th, 2024.
During this period, at the request of security forces, passengers may be subject to random checks at the station prior to boarding. This includes passengers travelling with Eurostar from Brussels-Midi, Antwerp-Central and Liège-Guillemins to France, Germany or the Netherlands.
The checks may include identity verification and luggage searches and will be conducted by accredited security personnel.
We therefore recommend customers to leave extra time before their journey and to arrive on the platform at least 30 minutes prior to departure in case they should be subject to such checks.
Travel update:
Read more about How early should I get to the station before my train departs?
Trenitalia - Venice access fee
We would like to inform you that, for selected dates from April 25th 2024 to July 14th 2024, a fee for the access to Venice ancient town is required to be paid directly to the Municipality of Venice, unless the visitor falls into one of the categories that entitle them to exemption from payment.
Please find here below the selected dates mentioned above:
- April 25, 26, 27, 28, 29 and 30, 2024;
- May 1, 2, 3, 4, 5, 11, 12, 18, 19, 25, 26, 2024;
- June 8, 9, 15, 16, 22, 23, 29, 30, 2024;
- July 6, 7, 13 and 14, 2024.
Please note that the access fee is not charged from 4.00 p.m. to 8.30 a.m.
Read more about exceptions, payment methods and possible fines on the Venice municipality website cda.ve.it.
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SNCF - New luggage policy
Since February 15, 2024 for travel with baggage, new measures have been implemented on board TGV INOUI and Intercités trains.
From now on, your customers will be able to travel :
- up to 2 pieces of labelled ordinary baggage, such as suitcases, travel bags, sports bags, etc., with maximum dimensions of 70 x 90 x 50 cm
- and 1 labelled piece of hand luggage (small backpack, shopping bag, laptop bag), maximum dimensions 40 x 30 x 15 cm.
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Eurostar - Advance passenger information
From 1 April 2024, Eurostar is required by the UK government to collect Advance Passenger Information (API) for anyone on your booking before they travel to/from the UK.
Your customers won’t be able to get their tickets until they’ve completed this information.
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Thalys becomes Eurostar
Thalys is now Eurostar.
The name has changed but any tickets you booked will still be valid, and your train times will stay the same.
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ALERT - SCAM AT FRENCH TRAIN STATIONS
We would like to inform you that a new scam happening at French train stations by some fraudsters, has been brought to light recently. The fraudsters volunteer to help the passengers with the check in procedures, and guide them to a platform number to board the train, by demanding to see the tickets booked by the passengers. In the process, they manage to have the passengers’ tickets scanned to capture all the data and use those details to exchange the tickets multiple times without the passengers' knowledge, until the act is caught. As a consequence, the ticket borne by the passengers becomes invalid and they would be asked to purchase new tickets, or would be fined, or both. Stay alert.
We would like to remind you to neither trust such strangers who may ask to help you at the train stations, nor ask any stranger for help. For any information needed, please get in touch with either a Railway official, an information desk, or the staff at the ticketing office. In case the passengers fall prey to such frauds, neither the Railways nor Rail Europe will bear the responsibility of such fraud.
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Trenitalia Regional train ticket - New usage policy
Trenitalia has implemented a new compulsory check-in procedure for regional trains for travel September 30, 2023 and beyond. With such, train tickets will now display "NOT VALID FOR TRAVEL"; however, the check-in process only applies to travel September 30 and after. Tickets for travel prior to September 30 are not subject to the new check-in process and are valid for travel. Details regarding the new check-in procedure can be viewed here.
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Thalys - Dutch stations gates
As from the 31st of January, the Dutch gates will have combined barcode scanning and contactless payment via NFC at their stations gates. Currently the NFC interferes with the scanning of the barcode.
If a customer presents his barcode on a phone with a bank card in a digital wallet, there is a chance that he will be blocked at the gate or that his bank card will be used instead of the barcode of the international ticket and 20€ will then be deducted from his account.
NS will take several measures in terms of communication and after service to mitigate the problem and explain the reimbursement procedure to the passengers that have been deducted.
If your customers are charged in error, please let them know that they can visit the OVpay website to learn how to get a refund.
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Eurostar - An issue with the ticket gates at Dutch stations
We are writing to let you know about an issue with the ticket gates at Dutch stations, following the launch of contactless payment on public transport across the Netherlands.
If a customer scans an image of a ticket barcode on their smartphone to enter or leave the station, digital bank cards may be charged instead.
What your customers need to do if they store bank cards on their phones
Please let your customers know that they should use one of the following to enter or leave the station:
- A ticket saved to their Google/Apple Wallet
OR
- A printed ticket
If your customers are charged in error, please let them know that they can visit the OVpay website to learn how to get a refund.
Customers who do not store bank cards on their phones can save their tickets in the Eurostar app or scan an on-screen image of their print-friendly ticket, if they prefer.
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Trenitalia Senior fare issue (02/05/2022) - resolved
The "Senior" category is no longer available on TrenItalia. Issue is now resolved, please book as usual.
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Ukraine Crisis - Update (08/03/2022)
As a result of the current situation in Ukraine, please note the below update.
Rail Europe is constantly monitoring the geopolitical situation in the countries it serves via its rail operator partners. Currently, there are no schedule changes on trains in western Europe; but some services might run busier than usual, as several rail operators are currently offering Ukrainian refugees free passage on their trains to reach safer destinations within Europe.
Please note,any change of flight itinerary due to avoidance of Russian airspace might result in an increase in flight time and may lead to schedule changes on flight from Asia or the Pacific. Please check with your air carrier to avoid inconveniences if you scheduled a flight-train connection.
At this stage, all European rail operators are maintaining their scheduled services and all regular after sales conditions apply. It is advised to purchase flexible tickets (tickets offering refund as per the fare conditions), in case of change in plan due to the current situation.
If you have confirmed seats, nothing changes with regards to your placement. You will be seated at your assigned seat.If you wish to modify your reservation, you can do so per the rules and conditions of the fare you purchased.
Attention: If you purchased non-refundable/non-exchangeable tickets, and are unable to travel, please be aware that the rail operators aren’t currently offering any exceptional gestures in relations to the Ukraine situation. Kindly refer to your travel insurer (if any) to claim reimbursement of the ticket cost.
We shall provide an update here, if anything changes.
For further queries, please don’t hesitate to contact us via our contact form, and our dedicated team will be happy to assist you.
Thank you for your understanding regarding this matter. Stay safe!
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End of the Lyria Light Bypass (10/02/2022)
As the sanitary context is clearly improving, the Rail Operator Lyria (servicing the connection between France and Switzerland) has taken the decision to deactivate on February 14 the more flexible "COVID" rules called "Bypass Light" .
The Bypass Light rules will therefore be active until February 13th included (instead of March 31st as initially planned).
What does it mean?
After this date, Lyria will switch back to their classic fare range with :
Non-Flex fares again non-exchangeable (and still non-refundable). Currently cut off they will be reopened for sales for travel until March 31
No change for the other fares of the range:
Semi-Flex Fares exchangeable without charge (excluding any fare difference between old and new ticket) and refundable with charge (30€/pers./trip).
Flex Fares exchangeable and refundable without fees.
Connection
Eurail & Interrail Global Passholder fares! (08/05/2023)
If your customers have a Eurail/Interrail Global Pass it is now possible to book the corresponding seat reservation for SNCF on ERA.
This concerns domestic TGV and Intercites, Eurostar, Thalys, Lyria and international TGVs.
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Eurail & Interrail Global Passholder fares with Trenitalia! (28/03/2023)
Starting today, 28 March, we’re adding another great product to our catalogue: Trenitalia journeys at the Passholder fare for Global Pass holders.
Book Trenitalia journeys at Passholder fare in just three easy steps:
- Log into Easy Rail Access and select Already have a rail pass.
- Fill out the booking form as usual.
- Enter the traveller’s information and Global Pass number.
It’s that easy.
And Trenitalia is just the beginning. More of your favourite carriers, including SNCF, Eurostar, and more international TGVs will be launching soon.
SPECIAL DEAL: For a limited time only, booking fees will be waived on carts containing just Passholder fares. Think of it as our gift to you.
Need guidance? Check out our step-by-step tutorial here.
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Maintenance - Website Unavailable on 7 February
On 7 February from 5.00 to 8.00 am UTC our website and inventory will be unavailable due to maintenance works. We apologize for the inconvenience. The site will be back up and running after our scheduled maintenance.
Should you have any questions, please feel free to contact us.
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Carveout - User Password Reset (14/11/2022)
From 15 November 2022 you will be requested to reset your password. To do so please click on "forgot password" on your first connection from that day on.
You will only be requested to do that once.
To avoid any confusion, a reminder will be displayed on the login page.
Bear in mind that once connected, you will still be able to access to all the usual features as well as all your previous bookings.
Schedule Change
Eurostar :Retimings on routes to London 23rd March 2025
Due to various operational reasons, Eurostar had to make changes to their timetable which may affect some of our travellers.
Eurostar 9023 on 23rd March 2025 has been retimed.
Our passenger information teams will inform all impacted passengers. We apologise for any inconvenience caused.
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Eurostar: Timetable change until 23rd March 2025
Due to various operational reasons, Eurostar had to make changes to their timetable which may affect some of your travellers.
Sundays until 23rd March 2025.
Eurostar 9149 from Brussels Midi to London St Pancras (dep. Brussels 16:56, arr. Lille 17:30, dep. Lille 17:35, arr. London 17:57).
Mondays to Fridays from 12th to 21st March 2025
Eurostar 9106 from London St Pancras to Amsterdam Centraal (dep. London 06:16 , arr. Amsterdam 11:20) will terminate in Rotterdam.
Eurostar 9126 from London St Pancras to Amsterdam Centraal ((dep. London 11:04 , arr. Amsterdam 16:20) will terminate in Rotterdam.
Sunday 23rd March 2025
Eurostar 9008 from London St Pancras to Paris Gare du Nord (dep. London 08:01, arr. Paris 11:28)
Eurostar 9014 from London St Pancras to Paris Gare du Nord (dep. London 09:31, arr. Paris 12:58)
Eurostar 9011 from Paris Gare du Nord to London St Pancras (dep. Paris 08:02, arr. London 09:30)
Eurostar 9114 from London St Pancras to Amsterdam Centraal (dep. London 08:16, arr. Brussels 11:13, arr. Rotterdam 12:32, arr. Amsterdam 13:20)
Eurostar 9116 from London St Pancras to Brussels Midi (dep. London 09:01, arr. Lille 11:27, arr. Brussels 12:05)
Our passenger information teams will inform all impacted passengers. We apologise for any inconvenience caused.
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Retimings on routes to and from London 9th March 2025Due to various operational reasons, Eurostar had to make changes to our timetable which may affect some of our travellers.
Train 9023 has been retimed on 9th March 2025.
Our passenger information teams will inform all impacted passengers. We apologise for any inconvenience caused.
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Retimings on routes to and from London 22nd February – 23rd March 2025
Due to various operational reasons, Eurostar had to make changes to our timetable which may affect some of your travellers.
Various trains have been retimed between 22nd February and 23rd March 2025.
Our passenger information teams will inform all impacted passengers. We apologise for any inconvenience caused.
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Retimings on routes to and from London 10th February – 28th March 2025 ( Updated on 30th Jan)
Various trains have been retimed between 10 th February to 28th March 2025
Our passenger information teams will inform all impacted passengers. We apologise for any inconvenience caused.
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Eurostar retimings on routes to and from London 13th January – 2nd February ( Updated on 10th Jan)
Due to various operational reasons, various trains have been retimed between 13 th January and 2nd February 2025 which may impact some of your customers.
Routes affected :
London > Paris
London > Amsterdam
We apologise for any inconvenience caused.
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Eurostar to and from London: retimings on routes to and from London: 28th December - 9th February (Updated on 24th December 2024)
RETIMINGS
Timetable changes on several routes Dates : 5th January – 11th May 2025
Due to exceptional circumstances, Eurostar are communicating changes to our transport plan on both routes to/from London and routes between France, Belgium and the Netherlands. which may affect some of your customers. Please see the details below.
Cancellations on routes between France, Belgium and the Netherlands
Due to operational restrictions the following services are cancelled :
Sunday 5th January 2025
- Eurostar 9326 from Brussels Midi toi Paris Gare du Nord
- Eurostar 9374 from Brussels Midi toi Paris Gare du Nord
- Eurostar 9495 from Paris Gare du Nord to Brussels Midi
- Eurostar 9359 from Paris Gare du Nord to Brussels Midi
- Eurostar 9916 from Amsterdam Centraal to Marne-la-Vallée
- Eurostar 9937 from Marne-la-Vallée to Amsterdam Centraal
Sunday 12th January 2025
- Eurostar 9463 from Paris Gare du Nord to Brussels Midi
AOP has been activated so passengers can opt for a free exchange or refund.
Cancelled stop between Brussels and London
The following train will no longer stop at Lille Europe on all Mondays to Fridays from 5th January to 7th February 2025:
- Eurostar 9165 (original dep. Lille 21:35, arr. London 21:57)
You can cancel or exchange your ticket for free on website.
Timetable changes on routes to/from London
Various trains have been retimed between 10th January and 11th May 2025. Please consult the full list via the link below:
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Eurostar Seating plan changed on the Eurostar to and from London network on 16/12/2024
Due to operational issues, your clients will now travel on a different type of train.What are their options?
Your client's will have to take the ticket that’s issued to them at the ticket gates. It’ll have their new coach and seat number on it.If they are travelling from Lille to Brussels, before boarding their train, they will have to go to the Eurostar ticket office located in Hall 4 at Lille Europe station to get their updated coach and seat number. If they can’t, they will have to speak to the train managers who will help them find their new seat.
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Renfe modifies the timetables of the Medium Distance trains between Almería and Granada from December 15
Departure and arrival times at destination are adjusted, as well as passing through intermediate stations.Renfe is changing the timetables for medium-distance trains between Almería and Granada from 15 December, both for departure and/or arrival at destination, as well as passing through intermediate stations.
This rescheduling will apply to seven of the eight daily services between Granada and Almería to ensure connections with other trains in Andalusia.
Renfe offers eight daily medium-distance trains, four in each direction, with an offer of around 1,500 seats per day to travel between both cities in Eastern Andalusia.
Passengers can check all timetables and purchase tickets through Rail Europe's website.
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Retiming's on routes to and from London15th December - 24th January
Friday 10th January
- Eurostar 9106 from London St Pancras to Amsterdam centraal (original dep. London at 6:16, arr. Brussels 9:13, arr. Rotterdam 10 :32, arr. Amsterdam 11 :15) will arrive later than planned, now arriving in Amsterdam at 11:44.
- Eurostar 9126 from London St Pancras to Amsterdam centraal (original dep. London at 11:04, arr. Lille at 13 :26, arr. Brussels 14:05, arr. Rotterdam 15:32, arr. Amsterdam 16 :15) will arrive later than planned, now arriving in Amsterdam at 16:44.
- Eurostar 9152 from London St Pancras to Amsterdam centraal (original dep. London at 18:04, arr. Lille at 20 :29, arr. Brussels 21:09, arr. Rotterdam 22:32, arr. Amsterdam 23 :15) will arrive later than planned, now arriving in Amsterdam at 23:44.
Monday 13th january
- Eurostar 9106 from London St Pancras to Amsterdam centraal (original dep. London at 6:16, arr. Brussels 9:13, arr. Rotterdam 10 :32, arr. Amsterdam 11:15) will leave London earlier than planned, now departing at 6:04. This train will also arrive in Amsterdam later than expected, now arriving in Amsterdam at 11:44.
- Eurostar 9126 from London St Pancras to Amsterdam centraal (original dep. London at 11:01, arr. Lille at 13 :26, arr. Brussels 14:05, arr. Rotterdam 15:32, arr. Amsterdam 16 :15) will arrive later than planned, now arriving in Amsterdam at 16:44.
- Eurostar 9152 from London St Pancras to Amsterdam centraal (original dep. London at 18:04, arr. Lille at 20 :29, arr. Brussels 21:09, arr. Rotterdam 22:32, arr. Amsterdam 23 :15) will arrive later than planned, now arriving in Amsterdam at 23:44.
Monday to Friday travel between 14th january and 24 January inclusive
- Eurostar 9106 from London St Pancras to Amsterdam centraal (original dep. London at 6:16, arr. Brussels 9:13, arr. Rotterdam 10 :32, arr. Amsterdam 11:15) will leave London earlier than planned, now departing at 6:04. This train will also arrive in Amsterdam later than expected, now arriving in Amsterdam at 11:20.
These retimings affect bookings made before 11th November 2024
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